Videotron and accessibility

Our commitment

Customer satisfaction has always been a priority to us. We want to make sure all our customers enjoy the best telecommunications solutions, regardless of their individual circumstances.

We keep up with the latest innovations and are always looking for ways to make it easier for people living with functional limitations to use our services. We also work closely with a number of organizations to make sure we meet the accessibility needs of their clienteles.

The following sections will help you find the products and services you’re looking for.

Solutions for people with a

How can we help?

Our specialized representatives would be happy to help you.

Get fast service in real time with just one click.

Monday‒Friday: 8 a.m. to 7 p.m.

Saturday and Sunday: 9 a.m. to 6 p.m.

Share your specific needs early in the conversation. We want to provide you with an optimal and satisfying experience!

To chat with a representative, follow one of the links below and click the Chat button.

Chat with Customer Service

Chat with Technical Support

Residential services


1 877 512-0911

Toll-free across Québec

Monday‒Friday: 8 a.m. to 7 p.m.

Saturday and Sunday: 9 a.m. to 6 p.m.

Share your specific needs early in the conversation. We want to provide you with an optimal and satisfying experience!

Business services


1 877 512-8590

Monday‒Friday: 8 a.m. to 6 p.m.

Residential services


1 877 380-2611

Toll-free across Québec


Business services


1 800 561-4248


Feedback on accessibility at Videotron

Let us know how we can improve the accessibility of our products and services. We welcome your feedback!

For all the details on sending feedback and how it is processed, please consult the Feedback Process Description.

How to send your feedback

To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:



Fill out our online form:

icone mail


Send your feedback or request by email to

 Call you


Contact Customer Service at:

  • 1-877-512-0911 for our Residential services
  • 1-877-512-8590 for our Business services

The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.


  • You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
  • If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
  • By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
  • The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.

Making a complaint

Our accessible stores

Complexe Desjardins Videotron kiosk

150, rue Sainte-Catherine Ouest
Complexe Desjardins
Montréal (Québec) H5B 1B2
Learn more

Saint-Roch Videotron store

510 boulevard Charest Est
Québec, QC G1K 9L6
Learn more

Carrefour Laval Videotron store

3035 boulevard le Carrefour
Carrefour Laval
Québec, QC H7T 1C8
Learn more

Videotron store and kiosk at Carrefour de l’Estrie

3050 boulevard de Portland
Carrefour de l’Estrie
Sherbrooke, QC J1L 1K1
Learn more

Our accessibility plan  

Videotron is proud to present its accessibility plan for clients with various functional limitations. By implementing concrete actions, it is committed to listening and paying closer attention to these clients, to better meeting their needs and to providing a communication channel that better facilitates the sharing of changes to its adapted products and services. In particular, Videotron has consulted several specialized organizations in order to properly guide the initiatives in its plan.

Frequently asked questions about accessibility

With voice control, backlighting, and raised buttons, the Helix remote is suitable for people with a visual impairment, limited mobility, or limited dexterity. Discover the accessibility features of our Helix Remote.

To subscribe to one of our adapted services, please contact a Customer Service representative.

No proof is required. Simply contact a Customer Service representative.

Since we already have services for people with functional limitations and our promotions vary, the best thing to do is to get in touch. An advisor will help you select the best offer for your needs.

If you have a hearing or speech impairment, the easiest way to contact us is by chat. Chat with an advisor.

Prefer to contact us using a teletypewriter? Dial 711 to reach an operator and then provide the phone number you want to call.

Learn more about telephone relay services.

Why choose Videotron?

Fast, 48-hour delivery

30-day satisfaction guarantee

#1 customer service for resolving issues

By your side 24/7