How to change your Helix TV settings

The user-friendly menu makes it easy to change your terminal’s language, configure your display settings, and much more!

Not subscribed to Helix? Learn how to change your illico terminal settings.

Accessing the Settings menu

With the voice command

  1. Hold down the micro button.
  2. Say “Settings.”

Manually with the remote control

  1. Press the HELIX button on your remote.
  2. Select settings and press the middle button to confirm.

From here, you can access the following submenus:





Notifications
Be informed with what’s new on Helix.

Preferences, General
Set up your preferred options, for example:

  • The Background Darkness Level
  • The Guide View
  • Auto-tuning to HD settings

Device Settings
Configure the terminal’s settings, the preferences for time, date and measurements, the screen saver, the power saver mode or the subtitles, among others.

Remote Settings
Link your remote to your Helix TV terminal, your television and your sound system, and enable or disable speech recognition.
To check your remote battery level, just say “Battery”.

Language
Set the terminal’s default language.

Parental Control
Restrict the content that is available on your television.

Purchase PIN
Set up a PIN to restrict content purchases.

Accessibility Settings
Configure subtitles, voice guidance, enhanced readability and accessibility settings.

Labs
Try out experimental new features on your TV.

Privacy
Enable or disable the recently watched content display or your remote’s voice control.

Help
See the help topics to troubleshoot your device or optimize your experience.

Notices
Contains various copyright information.

About
Check technical information about your terminal, such as the software version number.

Configuring the language and the audio format

Configure the menu language, activate secondary audio programming (SAP) in one of the available languages and choose the audio format.

Changing the menu language

With Helix TV, the choice of display language also changes the language of the voice search and the date display format. These settings can be modified after changing the language.

  1. Press the HELIX button on your remote and select settings.
  2. Select Language > Language > English or French.
  3. Select OK to confirm.

Good to know

You can also change the Menu Language by using the “Language” voice command.

Warning : Please note that although Spanish is available in the choices, the language is not officially supported. Some terms may be missing. If Spanish has been accidentally chosen, you can return to the language settings using the “idioma” or “language” voice command.

Choosing the audio format

Choose how the sound is transmitted from your terminal to your television or audio system.

  1. Press the HELIX button on your remote and select settings.
  2. Then select Device Settings > Audio > HDMI Audio Output and confirm.
  3. Choose between Stereo, Auto Detect or Expert Mode then press the middle button to confirm.
  4. When you’re done, press Exit.
  • Stereo: The audio format will be in PCM stereo
  • Auto Detect: The terminal negotiates with the TV/audio system the best possible format; the format used is displayed in parentheses
  • Expert Mode: The terminal sends the audio format broadcast by the channel (Passthrough)

Choosing the audio language

Listen to your TV content in another language when it’s available.

  1. While watching a program, press down arrow down arrow.
  2. Select SAP.
  3. Choose the preferred language as a secondary audio programming, then press the middle button to confirm.
  4. When you’re done, press Exit.

To reset the secondary audio programming settings, press the HELIX button and select settings > Devices Settings > Audio > Audio Language (SAP) Reset.

Connecting Bluetooth devices

Warning : The Helix TV terminal isn’t compatible with all Bluetooth devices. If you have sound bars or a speaker system, it’s best to connect them directly to your TV.

You can pair up to seven Bluetooth devices to the Helix TV terminal, but only one device at a time can be connected to the terminal and play the audio. You control the volume through the Bluetooth device, not the terminal.

To pair a device, activate its Bluetooth mode. Using voice command, say “Bluetooth” and then choose the device you want to connect.

You can also use the buttons on your remote:

  1. Press the HELIX button on your remote and select settings.
  2. Select Device Settings, Audio, then Bluetooth Devices and confirm.
  3. Choose the Bluetooth device you want to connect.
  4. When you’re done, press Exit.

When you connect a Bluetooth device to your Helix TV terminal, the sound will play through your TV speakers as well as your Bluetooth device. Mute your TV to hear your Bluetooth device speakers only.

Changing the screen resolution

Choosing the video output resolution

  1. Press the HELIX button on your remote and select settings.
  2. Use the arrow down arrow to select Device Settings > Video Display > Video Output Resolution.
  3. Use the up arrow and down arrow arrows to select your desired resolution and confirm.
  4. You can also toggle the zoom between Full and None, and then press Exit.

It is recommended to select the resolution with the “Best Available” mention for an optimal result.

Auto-tuning to HD channels

To make sure you always get the best picture quality possible, you can set your system to auto-tune to HD channels when you’re searching for or tuning in to a channel.

  1. Press the HELIX button on your remote and select settings, then Preferences.
  2. Select General, then Prefer Best Available Resolution. Press the middle button to enable or disable this feature.
  3. When you’re done, press Exit.

Enabling or disabling power saver mode

Good to know

When in Power Saver mode, the device will go into sleep mode when it isn’t being used and turn on again as soon as you press a button on the remote. Power Saver mode does not affect recordings.
  1. Press the HELIX button on your remote and select settings, then Device Settings.
  2. Select Power Preferences, then use the down arrow to select Power Saver mode and enable or disable it.
  3. When you’re done, press Exit.

Setting up the screen saver

It’s easy to change the screen saver theme and the time it takes for it to appear when the system is inactive.

Configuring the screen saver

  1. Press the HELIX button on your remote, select settings.
  2. Use arrow down arrow to select Device Settings, then Screen Saver.
  3. Select Screen Saver Type to choose your preferred theme.
  4. Press the middle button to confirm.

Adjusting when your screen saver appears

  1. Select Screen Saver Starts After.
  2. Choose when the screen saver will start—after 5, 15, 30 minutes or 5 hours of inactivity.
  3. Press the middle button to confirm.

Frequently asked questions about managing Helix TV settings

  1. Press the HELIX button on your voice remote.
  2. Select settings using the arrows.
  3. Select Device Settings.
  4. Select Device Name.
  5. Choose one of the suggested names.

To choose a name other than those suggested, select Custom name, and use the letters on the keyboard to name your device. Select Confirm to save the change.

You can set notifications to appear on your TV to get updates on sports, your account activity or other news about your services.

  1. While watching a program, press arrow down arrow.
  2. The notification window appears. Click on Notification Settings to enable or disable notifications.
  3. When you’re done, press Exit.

You can easily access closed caption settings on all Helix platforms.

See how to manage subtitles with Helix TV.

  1. Press the HELIX button on your voice remote.
  2. Select settings, using the arrows.
  3. Select Privacy.

The Recommendation Based on Viewing History feature is not deployed. Turning it on or off has no effect.

Viewing History

The following sections disappear when this feature is disabled :

  • Saved → For You → Recently Seen.
  • The remote button Remote_HELIX_Touche_FlecheGaucheRond no longer displays the last channels tuned.

Voice guidance

When this feature is disabled, voice search will no longer work.

Local storage cookies and data

This feature allows the deletion of metadata and other “cookie” files.

To adjust the intensity of the LED in front of your terminal, follow these steps :

  1. Press the HELIX button on your remote, select settings.
  2. Use arrow down arrow to select Device Settings, then Device Lights.
  3. Select Power Light Brightness and set the desired brightness with the left arrow and right arrow arrows. The higher the number, the brighter the LED.
  4. Press the middle button to confirm. The power light will dim or grow brighter as you change its settings.
  5. When you’re done, press Exit.

To select the default Guide view:

  1. Press the HELIX button on your remote, select settings then confirm.
  2. Then select Preferences > General > Default Guide View and choose from the following options:
  • All Channels
  • Free to Me
  • HD Channels
  • Free
  • Favourites
  • Trending
  • Movies
  • Sports
  • Kids

To change the background darkness level:

  1. Press the HELIX button on your remote, select settings then confirm.
  2. Then select Preferences > General > Background Darkness Level
  3. Use the left arrow and right arrow arrows to choose your preferred darkness level, then press the middle button to confirm.
  4. When you’re done, press Exit.

Accessing the Settings menu Configuring the language and the audio format Connecting Bluetooth devices Changing the screen resolution Enabling or disabling power saver mode Setting up screen saver FAQ

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