How to manage your Helix TV recordings?

You can record up to eight programs simultaneously and watch them on any of your screens, at any time. Recordings will be saved for 365 days. 

1. In the Guide, select the program you want to record and press your remote Record button . 
2. If it’s a movie or single content, the recording is scheduled automatically and a confirmation message appears. 
3. If it’s a series, the recording options appear. Make your selections, then select Confirm. 

Scheduling a recording on the Helix TV app 

You can also program, watch, edit and download your recordings through the Helix TV app.  

See how to manage your recordings through the Helix TV app. 

1. While watching the content, press your voice remote Record button . 
2. If it’s a movie or single content, the recording starts automatically and a confirmation message appears. 
3. If it’s a series, choose between Just this episode or All episodes. If you select All episodes, change the recording options, if desired, then select Confirm. 

1. From the Guide, select a program and press the Record button  on the remote. 
2. Select All episodes. 
3. Make your choice between New episodes only to record only the episodes that show up as “NEW” in the Guide or New and repeat episodes to record all episodes of the series. 
4. Select Confirm. 

1. Press the HELIX button on your remote to access the main Guide. 
2. Go to the Saved menu. 
3. Under the For You tab, explore the Just recorded section. 

1. Press the HELIX button on your voice remote to go to the main menu. 
2. Select Saved, then Recordings to bring up all your recorded contents. 
3. Choose the recording you want and select Watch. 
4. If there are multiple episodes for a series, select the series to bring up all the recordings for that series. 

1. Press the HELIX button on your voice remote to go to the main menu. 
2. Select Saved, then Scheduled. 
3. Select the X to the right of the recording you want to cancel, or select the recording you want to cancel, then go to Record Options and select Cancel. 
4. For a series recording, choose between Just this recording (selected program only) or All future recordings (all scheduled programs). 
5. A confirmation message will appear. 

1. Press the HELIX button on your voice remote to go to the main menu. 
2. Select Saved, then Recordings. 
3. Select the program, which shows that it’s Recording Now. 
4. Use the right arrow to navigate to Record Options and press the middle button. 
5. Select Cancel. 
6. If it’s a series, choose between Just this recording (selected program only) or All future recordings (all scheduled programs). 
7. A confirmation message will appear. 

1. Press the HELIX button on your voice remote to go to the main menu. 
2. Select Saved, then Recordings. 
3. Select the program to delete, then Delete and confirm. You can also select the X to the right of the title to delete. 
4. A confirmation message will appear. Select Delete Now and confirm. A confirmation message will appear. 

Deleted content is stored in the Recently Deleted folder for 24 hours before being permanently deleted. To recover a recording before it is permanently deleted: 

1. Press the HELIX button on your voice remote to go to the main menu. 
2. Select Saved, then Recordings. 
3. Go to Recently Deleted at the bottom of the list and confirm. 
4. Select the program you want to recover. 
5. Select Recover and confirm. 

To increase your recording capacity by purchasing a block of 100 additional hours of recording time or unlimited recording time:

1. Log in to My Account. 
2. In the Services and Equipment section, under Manage Your TV Service, select Manage Your Recording Capacity. 
3. Select from the additional recording capacity options and click Continue. 
4. Your account’s Summary page will appear with the new monthly amount based on the change you made. 
5. To confirm your selection, click Order. 

Having issues with your Helix TV recordings? Find the answers to your questions and consult our troubleshooting solutions for recording problems.