Troubleshooting your Home Phone service

Check out our troubleshooting solutions on how to easily solve your telephone issues related to calls or Voicemail.

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Calling issues

Learn how to quickly resolve issues related to calls.

What do I do when my home phone has no dial tone?.

How to fix poor call quality issues (call drops, noise, echo, etc.).

How to block unwanted calls.

Consulter l’état de nos services.

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Voicemail issues

Learn how to easily resolve issues related to Voicemail.

Warning: Changes will be made to Voicemail starting in March 2023 for Mobility customers. More details.

What if people who call me hear the busy signal instead of my voicemail when I’m already on the phone?.

What if my voicemail access is suspended?.

What should I do if my new message indicator is not working?.

What if my new message indicator is always on?.

What should I do if the tone remains intermittent and I have no new messages?.

How do I delete an overly long message from my voicemail?.

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