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TV to suit your every whim
Enjoy our premium TV experience, in the comfort of your home or elsewhere,* with a choice of channels that can be customized each month. Our TV plans include Internet powered by fibre,* the Helix TV app and state-of-the-art equipment.
Customized content
Content of all kinds for the whole family, thanks to a wide range of more than 100 channels to choose from, which you can modify as you see fit.* Live or on-demand, watch sports, news, movies and series, cooking and decorating shows, youth content and much more.
Advanced technology
Our technology is at your service to make every TV moment more enjoyable. Our award-winning voice command* and our modern intuitive interface make it easy to find your content, available in 4K quality. Watch your favourite shows live or recorded, thanks to 8 simultaneous recordings included.
Integrated entertainment
Directly on your TV, you have access to a host of On Demand and lookback content, the illico+ platform and apps* like Netflix, Prime Video, Apple TV+ and YouTube, for a wealth of content tenfold with a wide selection of movies and series, international content, music, and more.
Helix TV app: TV everywhere*
The Helix TV app gives you extraordinary viewing flexibility, wherever you want in Canada, on up to five mobile devices at the same time. Available free with our TV plan, the app can also be chosen on its own, for a terminal-free TV experience.
TV App 10 channel choices + GIGA Internet
Power and entertainment. Your favourite channels go with you wherever you are, on the screen of your choice.
Illico+, entertainment galore!
illico+ is the Premium choice included in our TV (excluding TV Basic service plan) and TV App plans.
State-of-the-art ecosystem
It pays to shop online!
Frequently asked questions about TV
Helix TV offers a wide selection of channels for a variety of television programming, French, English and other:
- With every Helix TV subscription, you enjoy the Basic service, which offers up to 26 HD channels, including all the Canadian general-interest networks, access to Indigo and the pay-per-view TV service.
- The Popular category includes a wide selection of Québec and international TV channels.
- The Sports category offers a wide selection of Québec and international sports channels.
- TV and movie buffs will love our Premium choices, such as illico+.
- A variety of top-quality music, international and sports channels in the pay-per-view offer will make your family happy.
You can change your channels or select on a pay-per-view basis others that would not be included in your subscription. To do so, simply log in to My Account. Note that the price of your plan will change as a result of the change in your services, such as adding or removing a channel. When you add a new channel, you must keep it for at least 30 days (except during the first month of your subscription, when you can change your channels without restriction.
Visit our Support site to learn more about how to change your channels.
Yes, you can choose Sports channels when you subscribe to one of the following plans:
- TV 10 channel choices
- TV 15 channel choices
- TV 25 channel choices
- TV 40 channel choices
- TV App 10 channel choices
Yes. Your Helix TV entertainment platform features a wide selection of exciting content, including everything on Netflix, Prime Video, Apple TV+, and illico+. However, a subscription to these services is required to use these apps.
Using the voice command, simply say “Netflix,” “Prime Video,” “Apple TV+,” or “illico+.” You can also access it by pressing the Helix button on your remote. Scroll to the Apps tile and select Netflix, Prime Video, illico+, or another app of your choice.
With the Helix services, you must subscribe to Helix Internet in order to take advantage of Helix TV, as it uses IP (Internet Protocol) technology.
IPTV stands for Internet Protocol Television. As its name suggests, IPTV technology transmits video signals over Internet protocol, unlike conventional protocols that operate on radio frequencies.
In the case of traditional digital television over radio frequencies, broadcasters send signals, and the viewers who receive them can only see what is being broadcast. IPTV gives you greater flexibility when watching TV, because all your content from traditional Internet and TV platforms is grouped in one place and you can access it live, on demand, pre-recorded, or in lookback mode on your TV, mobile, tablet, or computer, wherever you are.
Want to know more? Read our blog post on IPTV.
Once you’ve subscribed to one of our TV plans, simply download the Helix TV app to your mobile devices, then log in with your Helix ID and password.
Download the Helix TV app on Google Play or the App Store.
You can also access the app on your computer through the Helix Web platform.
Each Helix Internet and TV plan includes the free rental of one Helix Fi gateway for the Wi-Fi connection, as well as one Helix TV terminal (with voice remote) linked to your TV with an HDMI input.
You can connect other TVs by adding a Helix TV terminal per TV or use the Helix TV app included in your plan to stream your content on your screens without a terminal.
Yes. The Helix Fi gateway and Helix TV terminal can be installed in a few quick and simple steps. Depending on the situation, you can install it yourself at your own pace or ask for one of our technicians to install it. This way, you can get the most out of your unlimited Internet without any delays.
Videotron’s network
Videotron’s network combines fibre optics and coaxial cables. Available where access or technology permits. Certain conditions apply.
Helix Fi gateway and Helix TV terminal
The rental of the Helix Fi gateway and one Helix TV terminal is included for customers who subscribe and maintain their subscription to a Helix Internet and TV plan. The rental of the Helix Fi gateway is included for customers who subscribe and maintain their subscription to a Helix Internet and TV App plan. Equipment rental is subject to availability and gateway and terminal models may vary.
Use outside the home
Only Helix GO content is available. Content viewed must be on a channel included in the customer’s plan. Some live content may not be available outside Québec.
Changing channels
It is possible for a customer to change their TV plan channel line-up at any time. However, each selected channel must be kept for a minimum of thirty (30) days before customer can make another change pertaining to the channel in question. Additional channel blocks are available. Selected channels must be included in the channels available with the plan to which customer is subscribed. Fees apply for movie rentals and for viewing pay-per-view content. The rental period for adult movies may vary according to the type of content selected. Programming and rates subject to change without prior notice. Any changes made to a service, or combination of services, may result in a rate adjustment. Services, conditions and rates may vary by region and are subject to change without prior notice.
Award-winning voice command
The technology that powers the voice remote has received several awards for the quality of its design, including the 2017 Technology & Engineering Emmy® Award and the 2018 Red Dot Design Award for its outstanding design.
Helix TV integrated apps
A subscription is required to use Apple TV+, BritBox, Fitt, Hayu, ICI TOU.TV EXTRA, illico+, Netflix, Prime Video, and Toober apps.
Helix TV app content
Available on selected channels. Viewing content requires an Internet network connection and consumes data. Streaming of content, be it live, recorded, or on demand, is limited to Canada only. However, it is possible to stream content abroad that has previously been downloaded in Canada. Fees apply for movie rentals and for viewing pay-per-view content. The rental period for adult movies may vary according to the type of content selected.
Download and go
Downloading content requires an Internet network connection and uses up data. Available on selected content. Up to 15 downloads per device. Up to 5 devices per account may download content. Downloaded content is only accessible for 30 days.
Helix GIGA Internet + TV App 10 channel choices offer at $100/month
This limited-time offer applies to new Helix customers who reside at eligible addresses and who subscribe to Helix Internet and Helix TV App. Customers who are already subscribed to a Videotron Internet or TV service are not eligible for this offer. Some addresses, due to a move, are not eligible for this offer. The offer entails: (a) a lifetime promotional discount of $2 per month, conditional upon customer maintaining their subscription to a Helix Internet and TV App plan with a minimum monthly service rate (before any promotional discount or credit, and excluding options, miscellaneous fees, and taxes) of $102; and (b) the rental of the Helix Fi gateway, included for customers who subscribe and maintain their subscription to a Helix Internet and TV App plan. Equipment rental is subject to availability and gateway models may vary; and (c) one (1) Premium choice among illico+ (default), Superstations, or Super Channel when the customer subscribes to a Helix Internet and TV App plan. The Premium choice is valid exclusively for new customers who subscribe to a Helix Internet and TV App plan, and is conditional upon customer maintaining their subscription. The choice must be kept for at least 30 days before the customer can change it. The content offering is subject to change at any time. Viewing content online may result in the use of data, the charges of which shall be borne by the customer. These services are available where technology permits. Services, programming, conditions, and rates may vary by region and are subject to change without prior notice. It is possible that this offer cannot be combined with other special offers. Self-installation of equipment is offered free of charge to all customers who subscribe to Helix services (Internet and TV), where access and technology permit. Installation fees of $99 extra. These fees include installation of Residential services (TV, Internet, and Home Phone) for a maximum of five (5) outlets per visit, if services are installed on the same day. Additional outlets extra. Taxes not included. Videotron’s network combines fibre optics and coaxial cables. Available where access or technology permits. Certain conditions apply.
illico+
One Premium choice among illico+ (default), Superstations, or Super Channel is included in our TV (excluding TV Basic service plan) and TV App plans.
Delivery
Packages are usually received within 48 working hours in urban areas and 72 working hours in rural areas following the order. Additional delays may occur during holiday periods.