Big move with Videotron!

You’re moving? Take the opportunity to choose Videotron and take advantage of the best services.

You are moving and you are...

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Not yet a subscriber? Become a new Videotron customer.

To subscribe to Videotron services, simply check their availability at your new address and then create your customized plan.

Create your customized Helix plan

Discover our offers for the occasion

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Already a customer? Get help moving your current services.

Find out what information and steps you need to take to make the move of your Videotron services easier.

Browse the Moving Support section

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Already a customer? Change your current services when you move.

Whether you subscribe to Helix or other Videotron services, you can easily change your current services by chatting with a representative online. Chat

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Discover our summer offers

The whole family’s dropping by?

With the high-performance, Unlimited 100 Internet plan, you have enough for everyone, and you save $17/month!

GET IT NOW

Dive off the dock and into your shows.

Your entertainment follows you on vacation with the Unlimited 60 Internet + TV App Basic service plan at $65/month, plus Club illico and Vrai offered 6 months.

GET IT NOW

It’s time to start fresh!

Take advantage of your move to discover our best current offers on Internet, TV, TV App and Mobility services. Because choosing Videotron pays off!

SEE OFFERS

Moving with Videotron is even easier online!

Want to stay connected during your move?

With an All-Inclusive Mobile plan that includes 100 GB of bonus data per year, you can easily share your connection with other devices while waiting to reconnect your Internet service!

Frequently asked questions about moving

Call Customer Service up to 90 days prior to your desired installation date to notify us of the change of address and schedule an appointment with a technician if required.

Find out how to prepare for this call by gathering all the information you will need to provide.

If you are taking advantage of your move to become a new Videotron customer, you can subscribe to Helix services online. Create your custom plan.

If you are already a Videotron customer and you are taking advantage of your move to switch from your old services to Helix services, you must call us to schedule the disconnection and move of your old account, as well as the activation of Helix services at your new address. See how to prepare for this call.

To disconnect Helix equipment

Unscrew the coaxial cable from your Helix Fi gateway. Disconnect the power (and Ethernet) cables from the gateway and Helix TV terminal, in addition to the HDMI cable. Remove the Wi-Fi pods from the electrical outlets.

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To disconnect Videotron equipment

Disconnect the power cables of all your equipment, except for the Wi-Fi amplifier, which you need to unplug from the electrical outlet. Unscrew the coaxial cables from your illico modem and terminal/decoder (DTA). Remove other Ethernet, HDMI, telephone, component and audio cables from your equipment.

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Carry all your equipment with its wires in the original box or securely, such as modem, gateway, router, terminal, decoder, remote control, pods, amplifiers, etc.

To reconnect Helix equipment

If your new home is already connected to the Videotron network, the interior cabling is functional and you are not a subscriber to the Home Phone service, you can choose self-installation and reconnect your Helix equipment yourself by following our detailed instructions.

Note that if your new home has never been connected to the Videotron network or if the connection is too old and needs checking, a connection appointment will be required before you self-install your Helix equipment. You will be able to schedule this appointment when you contact our Customer Service for your change of address.

To reconnect Videotron equipment

To find out how to reconnect your Residential Internet and illico TV services in your new home, check out our instructions.

If you have a Mobile plan and you’re planning on moving, you should let us know as soon as possible and perhaps even change your mobile phone number.
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You must disconnect your Home Phone equipment properly and take it to your new home so that a technician can reinstall the service if you’re planning on keeping it.
Learn how to
 

Many homes only need the Helix Fi gateway to enjoy optimal Wi-Fi coverage. However, if some rooms in your new home have a signal that is too weak, Wi-Fi pods provide the perfect solution by extending your coverage to serve these areas.

How to get Wi-Fi pods

Why choose Videotron?

Free 48-hour delivery

Free self-installation

At your convenience, 24/7

30-day satisfaction guarantee

Conditions

*This limited-time offer applies to new Helix customers who subscribe to Helix Internet and entails a promotional discount of $17 for 24 months. Maintaining this discount is conditional upon customer subscribing to an Internet plan with a minimum monthly service rate of $75. Displayed rates include the purchase of a Helix Fi gateway. The Helix Fi gateway may be purchased through a single instalment of $288 or an instalment plan of $12/month for 24 months. Taxes not included. An extended product warranty for an additional 24-month period is also available for $36 per equipment for an additional 24 months. Customers who unsubscribe before the end of the 24-month payment period will have to pay the remaining balance of the equipment’s cost. Rates subject to change without prior notice. Any changes made to a service, or combination of services, may result in a rate adjustment. Services, conditions and rates may vary by region and are subject to change without prior notice.

**The amount of the monthly discount varies depending on the plan and the combination chosen. Displayed rates include the purchase of a Helix Fi gateway. The Helix Fi gateway may be purchased through a single instalment of $288 or an instalment plan of $12/month for 24 months. Taxes not included. An extended product warranty for an additional 24-month period is also available for $36 per equipment. Customers who unsubscribe before the end of the 24-month payment period will have to pay the remaining balance of the equipment’s costs. Rates are subject to change without prior notice. Any changes made to a service, or combination of services, may result in a rate adjustment. Services, conditions and rates may vary by region and are subject to change without prior notice.

***This limited-time offer applies to Videotron Residential customers who subscribe and maintain their subscription to an eligible Mobile plan and Internet service. The offer entails a monthly discount of $10 on a subscription to Mobile plan with a minimum monthly service rate of $50. Offer is subject to change without prior notice. Options, fees for extra minutes and additional data, long-distance fees, roaming fees, usage fees, and other applicable fees not included. It is possible that this offer cannot be combined with other special offers or additional monthly Data Add-ons. Certain conditions apply. $45 Mobile set up service fee (per transaction) extra. Municipal tax of $0.46 for emergency 911 services and other applicable taxes extra.

****This limited-time offer applies to new Helix customers who subscribe to a Helix Internet and Television plan and entails a promotional discount of $20 for 24 months. Maintaining this discount is conditional upon customer subscribing to a Television and Internet plan with a minimum monthly service rate of $84. Displayed rates include the purchase of a Helix Fi gateway and a Helix TV terminal. The Helix Fi gateway may be purchased through a single instalment of $288 or an instalment plan of $12/month for 24 months. The Helix Fi terminal may be purchased through a single instalment of $192 or an instalment plan of $8/month for 24 months. Taxes not included. An extended product warranty for an additional 24-month period is also available for $36 per equipment. Customers who unsubscribe before the end of the 24-month payment period will have to pay the remaining balance of the equipment’s cost. Additional à la carte channels, devices, and other options are not included in the calculation of the monthly service rate required to be eligible for the discount. Installation of a Helix Fi Gateway required. Programming and rates subject to change without prior notice. Any changes made to a service, or combination of services, may result in a rate adjustment. Services, conditions and rates may vary by region and are subject to change without prior notice.

*****The monthly discount varies based on the selected plan and combination. Displayed rates include the purchase of a Helix Fi gateway. The Helix Fi gateway may be purchased through a single instalment of $288 or an instalment plan of $12/month for 24 months. Taxes not included. An extended product warranty for an additional 24-month period is also available for $36 per equipment. Customers who unsubscribe before the end of the 24-month payment period will have to pay the remaining balance of the equipment’s cost. Additional à la carte channels, devices, and other options are not included in the calculation of the monthly service rate required to be eligible for the discount. Installation of a Helix Fi Gateway required. Programming and rates subject to change without prior notice. Any changes made to a service, or combination of services, may result in a rate adjustment. Services, conditions and rates may vary by region and are subject to change without prior notice.