Big move with Videotron!

You’re moving? Take the opportunity to choose Videotron and take advantage of the best services.

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A simpler move with Videotron

Since you already have a lot to think about, we are here to support you in the best way possible in your move. Our team is always at your service and we offer you technologies that make your life easier.

Bring all your services together with Videotron, the no. 1 Internet and TV provider in Quebec1, and choose the installation method that suits you. If you’re looking for greater flexibility and autonomy, easy, free self-installation offers this. If you would like professional installation and personalized advice, our technicians are there for you.

SELF-INSTALLATION

INSTALLATION BY A TECHNICIAN

Plan your move

30-45 days prior to your move, call us to change your address and schedule an appointment with a technician if required.

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Take advantage of your move to equip yourself with the latest technology

The best is yet to come with Videotron in your new home! Helix offers ultra-powerful unlimited Internet with the best Wi-Fi technology in Quebec1, IPTV that brings all your content together and follows you wherever you go, the assisted home for your smart home and business apps that make your life easier.

Create a custom package that suits your needs and incorporate Helix equipment with a clean and discreet design into your new decor.
 

Exceptional offers to fill your craving for change!

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Helix. It gets the best Wi-Fi technology.

With its Wi-Fi 6, the Helix Fi gateway gives you higher speed and greater signal range, in addition to the ability to connect more devices at the same time.

Take advantage of the Helix Unlimited 100 Internet plan at $65/month.* 

This plan includes:

  • Internet 100 Mbps with unlimited download
  • Ultrafast and more powerful Wi-Fi 6 for all your devices
  • A strong signal that spreads throughout your home
  • The Helix Fi app for easy management of your Wi-Fi and connected devices
  • Advanced Security and Parental Control for your peace of mind
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Helix. It gets everything you need to chill outside.

With Helix Internet, enjoy the best Wi Fi technology in Québec with increased power and greater signal range for even more connected devices.

With Helix TV and its Helix TV app, access your favourite content anytime on the screen of your choice, from your mobile to the TV, whether you are at home or elsewhere.

Take advantage of the Helix TV Light and Unlimited 400 Internet plan at $99/month.**

This plan includes:

TV

  • 23 Basic channels (including all the general Canadian channels)
  • 5 channels of your choice from Popular
  • Access to free On Demand content
  • Radio and music channels of all styles
  • The Helix TV app for accessibility on all your screens, from anywhere and anytime

Internet

  • 400 Mbps Internet with unlimited download
  • Ultrafast and more powerful Wi -Fi 6 for all your devices
  • A strong signal that spreads throughout your home
  • The Helix Fi app for easy management of your Wi-Fi and connected devices
  • Advanced Security and Parental Control for your peace of mind
     

Frequently Asked Questions about the move

Call Customer Service 30 to 45 days prior to your move date to notify us of the change and give us your new address. On moving day, bring all your equipment to your new home.

Disconnect the power cables of all your equipment, except for the Wi-Fi amplifier, which you need to unplug from the electrical outlet. Unscrew the coaxial cables from your illico modem and terminal/decoder (DTA). Remove other Ethernet, HDMI, telephone, component and audio cables from your equipment.
More details
 

Unscrew the coaxial cable from your Helix Fi gateway. Disconnect the power (and Ethernet) cables from the gateway and Helix TV terminal, in addition to the HDMI cable. Remove the Wi-Fi pods from the electrical outlets.

Carry all your equipment with its wires in the original box or securely, such as modem, gateway, router, terminal, decoder, remote control, pods, amplifiers, etc.

To find out how to reconnect your home Internet and Videotron TV services in your new home, check out our instructions.

If your new home is already connected to the Videotron network, the interior cabling is functional and you are not a subscriber to the Home Phone service, you will be able to install your Helix equipment yourself by following our detailed instructions.

Note that if your new home has never been connected to the Videotron network or if the connection is too old and needs checking, a connection appointment will be required before you self-install your Helix equipment. You will be able to schedule this appointment when you contact our Customer Service for your change of address.
 

If you have a Mobile plan and you’re planning on moving, you should let us know as soon as possible and perhaps even change your mobile phone number.
More details
 

You must disconnect your Home Phone equipment properly and take it to your new home so that a technician can reinstall the service if you’re planning on keeping it.
Learn how to
 

Conditions

1 According to market share data collected by the Media Technology Monitor (MTM) in the fall of 2020.
2 Latest generation of Wi-Fi (802.11ax), subject to connection to the Helix Fi 2 gateway.
*This limited-time offer applies to new Helix customers who subscribe to Internet and entails a promotional discount of $24/month for 24 months. Maintaining this discount is conditional upon customer subscribing to an Internet plan with a minimum monthly service rate of $77.
** This limited-time offer applies to new Helix customers who subscribe to Internet and/or Television and entails a promotional discount of $41 /month for 24 months. Maintaining this discount is conditional upon customer subscribing to a Television package and/or Internet plan with a minimum monthly service rate of $120