IPTV, the new Helix technology for a flexible and versatile TV experience


IPTV, the new Helix technology for a flexible and versatile TV experience

Helix TV: An IPTV service powered by the Internet

Thanks to IPTV technology, Helix TV brings together your live TV channels, on-demand content, Netflix1, YouTube and Club illico into one interface. You can now access all of your content on your TV, mobile, tablet or computer, no matter where you are.

Lots of ways to watch TV with IPTV technology

The Helix TV app, for more flexibility and freedom

With the Helix TV app, watch live TV, a wide selection of on-demand content,2 as well as your recordings and downloads3 on all your screens, whether you’re at home or not.

Tech presenter and reviewer Mathieu Roy explains the Helix TV app’s technical and practical details.

Using your tablet or smartphone, you can also stream all your content on your TV screen without the need for a Helix TV terminal, thanks to Chromecast technology. Other compatible streaming devices will soon be added.

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Loads of channels and integrated apps for everyone

Our wide selection of channels and on-demand content is sure to bring you quality TV and never-ending fun.

Several apps available on your TV give you direct access to various content: movies and series, music, games, news and more.

Discover the available channels

Discover the apps

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Choose the best Helix Internet and TV plan for you today.

Voice command makes things easier

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Sleek, compact devices

At the cutting edge of television technology, the Helix TV terminal offers 4K image quality and is constantly evolving with numerous updates giving you access to new features.

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IPTV Technology – Frequently Asked Questions

Internet Protocol Television (IPTV) is an increasingly popular television broadcasting protocol that delivers video signals over Internet protocol networks, giving it several advantages over conventional radio protocols. This gives you more flexibility when watching TV, as all content and platforms (Internet and traditional TV) are grouped into one interface, which means you can now access them on your TV, phone, tablet and computer, wherever you are. You can view your content live, on demand, pre-recorded or in lookback mode. Thanks to Helix TV, you can easily program a live recording from your computer, start viewing on your TV with the Helix TV terminal, then download the content and finish it later on your mobile with the Helix TV app.

Helix TV app details

IPTV stands for Internet Protocol Television. As its name suggests, IPTV technology transmits video signals over Internet protocol, rather than light pulses via fibre optics, or radio frequencies from cables or antennas. In the case of traditional digital television over radio frequencies, broadcasters send signals, and the viewers who receive them can only see what is broadcast. With Helix TV, which is a state-of-the-art IPTV service, you have the opportunity to see all that content broadcast according to the specific programming of the various channels, but also all the video-on-demand content available at your convenience on popular platforms like Club illico, Netflix or YouTube.

Information on the content available on Helix TV

The IPTV service with Helix TV is offered in several regions of Quebec, even as far as Abitibi-Témiscamingue. To find out if Helix services are available in your area, check availability at your address.

Helix TV’s service is totally legal and meets the highest standard of compliance, but in Canada, some free or low-cost IPTV services are offered by distribution channels that have not negotiated distribution agreements with content owners. Most of these IPTV services are therefore considered illegal.

Unmanaged IPTV services provide viewers with minimal support during installation, set-up and use of the service. The quality of your experience, video quality and service availability are not guaranteed. Conversely, managed IPTV services, such as Videotron’s Helix TV, support all aspects of the service to ensure an optimal viewing experience and quality customer service.

Why choose Videotron?

Since the data is transmitted over the Internet, a good Internet connection is required to enjoy better video viewing quality. On average, to achieve continuous Ultra High Definition (UHD or 4K) image quality, a connection with a minimum speed of approximately 25 Mbps is required. More speed is needed if you use several other connected and bandwidth-hungry devices at the same time. Helix’s unlimited Internet plans are tailored to your needs, with speeds starting at 60 Mbps. Also, the data used when streaming content on Helix TV is not deducted from your Internet usage and not affected by the speed of your Internet plan or the number of devices connected to your home network.

More details about unlimited Internet with Helix

Yes. All Helix TV plans offer the latest IPTV technology with all your content in one place for a better viewing experience, a greater variety of content from different platforms, video on demand (VOD), sports statistics, a range of apps and viewing options that meet your needs in all situations.

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*Helix technology is available, or exclusively available, in some regions.

1 A Netflix subscription is required to use the Netflix app.

2 Streaming live or on-demand content and recordings is limited to Canada only. However, content previously downloaded in Canada can be watched outside Canada.

3 Downloading content requires a Wi-Fi network connection and uses up data. Available for selected content. Up to 10 downloads per device. Up to 5 devices per account may download content. Downloaded content is only accessible for 30 days.


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