What is the MAC Randomization feature?
The new MAC Randomization feature assigns a random hardware address to a device every time it connects to a new Wi-Fi network.
Impact on the Helix Fi App
If you’re using Parental Control features, it’s possible that the MAC Randomization feature will impact certain Helix Fi app profile features and that you need to make changes to assigned devices.
Check out the FAQ below to know what you need to do according to the problem you’re having.
Frequently asked questions
We are making sure that the current Helix Fi app functionality continues to function after new security updates to your devices. As a result, there is a small chance that a duplicate version of your device could appear in the app.
If you have a duplicate device, you’ll want to remove the original device and keep the duplicate device – making sure that the duplicate is named the way you want, and if desired, and assigned to a user profile, so that all of your profile features work again.