What is the MAC Randomization feature?
The new MAC Randomization feature assigns a random hardware address to a device every time it connects to a new Wi-Fi network.
Impact on the Helix Fi App
If you’re using Parental Control features, it’s possible that the MAC Randomization feature will impact certain Helix Fi app profile features and that you need to make changes to assigned devices.
Check out the FAQ below to know what you need to do according to the problem you’re having.
Frequently asked questions
On an Android device, the feature is called MAC Address Type and is enabled by default if your device operates with Android 10 or a newer system.
Here’s how to manage this feature: Note that the procedure may differ slightly from one phone model to another.
- Access Wi-Fi settings:
- Samsung: In Settings, select Connections, then Wi-Fi.
- Google: In Settings, select Network and Internet, then Internet.
- Tap the gear icon next to the Wi-Fi network used.
- Disable the MAC address type feature:
- Samsung: Select View more, then MAC address type and Phone MAC.
- Google: Select Privacy and then Use device MAC address.