Good to know
If you subscribe to Helix Internet, you use the Helix Fi gateway, an all-in-one product that combines the functions of a modem and a router.
What is a router?
The router is a device that connects to your modem to provide Wi-Fi connectivity. It routes data from the Internet to your personal devices (computers, phones, and tablets). Together, the devices in your home that are connected to the Internet form a Local Area Network (LAN). When your modem brings information from the Internet, the router distributes it to your personal devices.
The router provided by Videotron is dual band, that is, it’s capable of operating on both 2.4GHz and 5GHz networks at the same time. You can use the 2.4GHz band for downloading and browsing the Internet while using the 5GHz band for time-sensitive traffic such as high-definition videos, music, and games.
How do I connect my router?
Good to know
Choosing the right location for your router will help ensure a strong signal. First, consider a central position, in an open area. As much as possible, position the unit far from the ground, glass or metal objects, mirrors, and water sources. Next, to limit the possibility of interference, we suggest keeping 2.4GHz wireless electrical devices away from the router, such as wireless phones, microwaves, and baby monitors.
To connect your router, follow these steps in order:
New Generation Wi-Fi Router (ZyXel EMG2926)
- Plug the power cord into the router’s DC IN port and the electrical plug into the wall outlet.
- Insert the network cable into the router’s blue WAN port and plug the other end into the modem’s Internet port.
- For a wired Internet connection, using an Ethernet cable, connect your router to your computer from one of the yellow Ethernet (LAN) ports.
- Press the power button, located at the back of your router, to turn it on. Verify that the LED lights turn on.
First Generation Wi-Fi Router (D-Link DIR825)
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Insert the network cable into the router’s yellow INTERNET (WAN) port and plug the other end into the modem’s Internet port.
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For a wired Internet connection, using an Ethernet cable, connect your router to your device from one of the blue Ethernet (LAN) ports.
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Plug the power cord into the router’s DC IN port and the electrical plug into the wall outlet. You will notice the indicator lights blink.
Warning: If your modem was connected to other equipment before, you must reset it. To do so, unplug the modem’s power cord, wait five seconds, and plug it back in. It may take several minutes for it to reset. If the Internet still does not work, insert a pointed object into the modem’s “Reset” hole and press down. Wait a few minutes and try logging in again.
Good to know
In order to connect a device to the Wi-Fi network via a Videotron router, you will need the wireless network name as well as your password. This information should be on the back of your router under SSID for the network name and WPA Key for the password.
See how to set up your Wi-Fi network.
Do you use the New Generation Wi-Fi Router (Zyxel)? Learn more about managing your network with the Videotron Wi-Fi app.
