Troubleshooting your Internet service

Find our troubleshooting solutions to easily solve your Internet issues related to your connection, email, or Videotron Security Services.

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Internet connection issues

Learn how to resolve the technical issues you may encounter with your Internet connection.

Fixing Internet connection issues .

Troubleshooting lag or cut-off issues with my Wi-Fi network .

Troubleshooting issues with Helix Wi-Fi pods .

Measuring my Internet connection speed .

The speed test generated the wrong results .

Choosing the right Internet speed for my needs.

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Videotron email issues

Learn how to troubleshoot issues with your Videotron email address.

Resetting a forgotten password .

Troubleshooting issues with sending and receiving emails .

Avoiding spam or phishing .

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