Mobile
Vibration mode alerts and notifications
Know right away when you get a call or a message.
Individual ringtones for your contacts
Set a custom ringtone for each contact to immediately know who is calling you.
Voice command
Control your device with spoken commands.
Speed dial
Dial a number without having to press the keys one by one.
Haptic and sound feedback
Obtain audible or vibratory confirmation that your command has been registered.
Customizable menus, shortcuts, and displays
Configure your device display based on your needs: most used applications, number of icons per screen, weather display, font size, etc.
Automatic response
Can’t answer right now? Press a single key to send a predefined response.
Text-to-speech conversion
Convert your text message to voice.
See the accessibility features of the major manufacturers
Internet
Helix Fi app
Autonomy reinvented! Set up your Wi-Fi, find your Wi-Fi network password, manage your family’s network usage, and much more.
Learn more
TV
Channel filter
Add your preferred channels to your favourites list or the Program Guide.
Voice remote (Helix)
Say what you’re looking for, and you’re good to go!
Access to the 9 most recent channels (Helix)
Press the back arrow to see the 9 previously viewed items.
Specialty channels
Listen to audio content on a variety of current topics on Canal M and AMI-télé.
Improved readability (Helix)
Activate the “Enhanced text readability” feature in your settings to adjust the text size in the Guide.
Voice guidance (Helix)
Activate the “Read” feature to browse TV listings, adjust the reading speed, or set the language.
Described audio/video
Hear a narrative description of the visual and written information appearing on-screen.
Compatibility with screen readers
Take advantage of universal access settings to have what’s on your screen read or transferred to a braille display.
Backlit remote with raised buttons (Helix)
Backlighting, raised buttons, and shortcuts make your remote easy to use.
Large button voice remote (Helix) - Available only through our customer service department (by phone or chat)
Adapt your Helix experience thanks to maximized features!
- Pair the remote to your terminal using an accompanying voice message (with tactile feedback)
- Program quick access to accessibility settings using the * button
- Keep your remote close at hand with its removable wrist strap
- Change batteries quickly with the easy-to-open slide-out compartment
Entertainment
illico+
illico+ offers a multitude of French-language content, including original productions, U.S. and foreign series, recent films, crime and investigation documentaries, reality shows, comedy and more.
Helix TV app
The Helix TV app is free with all Helix TV or Helix TV App plans. Access your TV content anytime on your mobile devices, computers, and all your screens, whether you’re at home or elsewhere in Québec.
Telephony
Telephone directory assistance (411) package
Free monthly plan* for Videotron Residential Home Phone customers aged 65 or older or who have a functional limitation (visual, hearing, cognitive, physical, or speech impairment). To use directory assistance, simply dial 411. Overseas assistance is also available through the operator service (0).
* Certain conditions apply.
Other services
Alternative invoice
For peace of mind, ask for your invoice in braille or enlarged font.
Access to Videotron’s websites
Browse with ease thanks to the new modules built into our websites, which comply with Web Content Accessibility Guidelines 2.0 (WCAG 2.0).
Learn more.
Free installation of Helix services
Enjoy free installation and valuable tips from our technicians to kick things off with Helix on the right foot!
Adapted repair services
Get free courier service for the repair of the mobile device used with your Mobile plan.
Learn more.
30-day satisfaction guarantee
Not completely satisfied with your services? You have 30 days from activation to terminate your agreement and obtain a refund.
Learn more about guarantees
How can we help?
Our specialized representatives would be happy to help you.
Get fast service in real time with just one click.
Monday‒Friday: 8 a.m. to 7 p.m.
Saturday and Sunday: 9 a.m. to 6 p.m.
Share your specific needs early in the conversation. We want to provide you with an optimal and satisfying experience!
To chat with a representative, follow one of the links below and click the Chat button.
RESIDENTIAL SERVICES
1 877 512-0911
Toll-free across Québec
Monday‒Friday: 8 a.m. to 7 p.m.
Saturday and Sunday: 9 a.m. to 6 p.m.
Share your specific needs early in the conversation. We want to provide you with an optimal and satisfying experience!
BUSINESS SERVICES
1 877 512-8590
Monday‒Friday: 8 a.m. to 6 p.m.
RESIDENTIAL SERVICES
1 877 380-2611
Toll-free across Québec
24/7
BUSINESS SERVICES
1 800 561-4248
24/7
Feedback on accessibility at Videotron
Let us know how we can improve the accessibility of our products and services. We welcome your feedback!
For any questions related to your account or services, click on one of the icons above: Chat, Customer service or Technical support.
For all the details on sending feedback and how it is processed, please consult the Feedback Process Description.
How to send your feedback
To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:
Phone
Contact Customer Service at:
- 1-877-512-0911 for our Residential services
- 1-877-512-8590 for our Business services
The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.
IMPORTANT
- You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
- If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
- By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
- The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.
Our accessible stores
Complexe Desjardins Videotron kiosk
150, rue Sainte-Catherine Ouest
Complexe Desjardins
Montréal (Québec) H5B 1B2
Learn more
Saint-Roch Videotron store
510 boulevard Charest Est
Québec, QC G1K 9L6
Learn more
Carrefour Laval Videotron store
3035 boulevard le Carrefour
Carrefour Laval
Québec, QC H7T 1C8
Learn more
Videotron store and kiosk at Carrefour de l’Estrie
3050 boulevard de Portland
Carrefour de l’Estrie
Sherbrooke, QC J1L 1K1
Learn more
1 Downloading content requires a Wi-Fi network connection and uses up data. Available for selected content. Up to 15 downloads per device (the maximum number of downloads for Videotron customers may differ). Downloaded content is accessible for 30 days only.