Your customer experience and satisfaction are important
At Videotron, we want you to have a great experience and to be satisfied with your services and their rates.
There are a number of ways to improve your customer experience and optimize your services based on your current needs. For instance, you can combine all of your services together at Videotron, increase or decrease your plans, and upgrade your services with the latest technologies.
Whatever your needs, our Support section and our Forum are packed with useful information, and our representatives are here to help.
Go over the following items and discuss them with one of our advisors or make a service change yourself online in My Account or in the Customer Centre.
Does your invoice seem higher?
There are various reasons why your invoice may be higher: your promotion or discount period has ended, or you may have upgraded your services, used pay-per-use services, or purchased new equipment.
What exactly are you paying for?
There are several benefits to choosing Videotron. Here are a few:
- Significant multi-product discounts
- Around-the-clock technical support
- Ultrapowerful Wi-Fi 61 to connect all your devices
- Helix Fi app for Wi-Fi management
- The Advanced Security feature, to safeguard your devices and data
- Easy access to the most popular on-demand content apps
- Multi-screen viewing with the Helix TV app
- Voice command, to make browsing and searching for TV content easy
- Ultravast, high-performance Mobile network
- The User Centre + app, to track your Mobile data and Internet usage
That said, if the services you subscribe to or the applied rates no longer suit your needs or your budget, it may be time to adjust your subscription. Refer to the following sections to help you find the solution you’re looking for.
Have you received an offer from another service provider? Have you carefully reviewed all the conditions of this new agreement, such as the duration of the promotions and the regular price? Our representatives are well trained to help you. Contact us to discuss your options.
Upgrading your services
Are you subscribed to Helix services?
If not, we invite you to take a look at our most recent promotions, applicable to both new customers and existing Residential illico TV and Internet customers.
Do you have services with another provider?
If so, it might be more advantageous for you to transfer these services to Videotron in order to benefit from multi-product offers.
Do you have pay-per-use fees on your invoice?
If your invoice includes charges for long-distance calls, roaming, movie rentals, exceeded Internet limits or Mobile data overage fees, you could stabilize your invoicing and avoid unpleasant surprises by upgrading your plans to include such uses. Check your Internet and Mobile data usage habits online in the Customer Centre.
Are you using your services to their full potential?
For example, do you have too many channels, some of which you never watch, a high Internet speed for a moderate usage, unused on-demand viewing platforms, or a Mobile plan that includes more data than you need? To verify which services are included in your subscription and how you use them, or to make changes to them, go to My Account or the Customer Centre.
Are you experiencing technical issues?
Are you satisfied with how your services work? Have you visited our Support section and help forum? If you can’t find a solution, we invite you to contact our Technical Support team by phone or chat to have a specialist diagnose the situation and help you resolve the issue.
Have you consulted our service offering recently?
Perhaps our new plans would be better suited to your needs. Shop.
Have more questions about the your services invoicing?
1 Latest generation wireless standard (802.11ax), subject to connection to the Helix Fi gateway 2.
