Your customer experience and satisfaction are important
Does your invoice seem higher?
There are various reasons why your invoice may be higher:
Your promotion or discount period has ended
You have upgraded your services
You have used pay-per-use services
You have purchased new equipment
Do you need to review your services?
To receive advantageous offers, such as price reductions, bonuses, partner discounts, and other promotions, you must subscribe to our communications.
What exactly are you paying for?
By choosing Videotron, you take advantage of several benefits. Here are a few:
Videotron in general
- Significant multi-product discounts
- Around-the-clock technical support
- Ultravast, high-performance Mobile network
- Multi-screen viewing with the TV app
- The User Centre + app, to track your Mobile data and Internet usage
Helix in particular
- Ultrapowerful Wi-Fi 61 to connect all your devices
- Helix Fi app for Wi-Fi management
- The Advanced Security feature
- Easy access to on-demand content apps
- Voice command for TV
That said, if the services you subscribe to or the applied rates no longer suit your needs or your budget, it may be time to adjust your subscription. Refer to the following sections to help you find the solution you’re looking for.
Have you received an offer from another service provider?
Have you carefully reviewed all the conditions of this new agreement, such as the duration of the promotions and the regular price? Our representatives are well trained to help you. Contact us to discuss your options.
Whatever your needs, we’re here to help.
1 Latest generation wireless standard (802.11ax), subject to connection to the Helix Fi gateway 2.