Your customer experience and satisfaction are important
At Videotron, we want you to have a great experience and to be satisfied with your services and their rates.
Go over the following items and discuss them with one of our advisors or make a service change yourself online in My Account or in the Customer Centre.
Does your invoice seem higher?
There are various reasons why your invoice may be higher:
Your promotion or discount period has ended
You have upgraded your services
You have used pay-per-use services
You have purchased new equipment
Do you need to review your services?
If not, we invite you to take a look at our most recent promotions, applicable to both new customers and existing illico TV and Residential Internet customers.
If so, it might be more advantageous for you to transfer these services to Videotron in order to benefit from multi-product offers.
If your invoice includes charges for long-distance calls, roaming, movie rentals, exceeded Internet limits or Mobile data overage fees, you could stabilize your invoicing and avoid unpleasant surprises by upgrading your plans to include such uses. Check your Internet and Mobile data usage habits online in the Customer Centre.
For example, do you have too many channels, some of which you never watch, a high Internet speed for a moderate usage, unused on-demand viewing platforms, or a Mobile plan that includes more data than you need?
To verify which services are included in your subscription and how you use them, or to make changes to them, go to My Account or the Customer Centre. You can also read our tips for choosing the right Internet speed for your needs.
Are you satisfied with how your services work? Have you visited our Support section and help forum? If you can’t find a solution, we invite you to contact our Technical Support team by phone or chat to have a specialist diagnose the situation and help you resolve the issue.
What exactly are you paying for?
By choosing Videotron, you take advantage of several benefits. Here are a few:
Videotron in general
- Significant multi-product discounts
- Around-the-clock technical support
- Ultravast, high-performance Mobile network
- Multi-screen viewing with the TV app
- The User Centre + app, to track your Mobile data and Internet usage
Helix in particular
- Ultrapowerful Wi-Fi 61 to connect all your devices
- Helix Fi app for Wi-Fi management
- The Advanced Security feature
- Easy access to on-demand content apps
- Voice command for TV
That said, if the services you subscribe to or the applied rates no longer suit your needs or your budget, it may be time to adjust your subscription. Refer to the following sections to help you find the solution you’re looking for.
Have you received an offer from another service provider?
Have you carefully reviewed all the conditions of this new agreement, such as the duration of the promotions and the regular price? Our representatives are well trained to help you. Contact us to discuss your options.
Whatever your needs, we’re here to help.
Check out the topics in our Support section to get tips and information about your services and products or get help with the most common issues.
On The Community Forum, discover the many helpful articles and ask your questions to see how experts or other users have solved a similar problem.
By chat or phone, contact our Customer Service representatives and Technical Support experts to get help and answers to your questions.
Have more questions about the your services invoicing?
1 Latest generation wireless standard (802.11ax), subject to connection to the Helix Fi gateway 2.