Internet network security support

Enjoy peace of mind thanks to the security options offered by Videotron to protect your Wi-Fi network and Internet-connected devices.

Internet security FAQs

No. If you are a Helix Internet subscriber, you can manage your home network and connected devices using the Helix Fi application. It has the Advanced Security feature, which protects your Internet network by monitoring device activity in real time to detect threats and notify you. 

The Advanced Security feature does not replace antivirus software. Depending on the type of threat detected, it recommends solutions to help resolve the issue, such as running your network’s antivirus software. 

It is important to check that your devices have a reliable antivirus software. To ensure it runs properly, it is not recommended to have more than one running at a time. 

Most recent operating systems already have built-in antivirus software, such as Microsoft Defender on Windows 10. Several other effective, free antiviruses are also available online. 

With Videotron, if you have one of our Residential Internet or Helix plans, you have free access to the complete Videotron Security Service protection software.