Are you experiencing connection issues now that your Wi-Fi pods have been installed? Here are a few simple solutions that should generally help you sort out those little hiccups yourself.
One of my Wi-Fi pods is offline. How can I bring it back online?
If a pod goes offline, it will be shown as such in the Network section of the Helix Fi App or web portal. To bring it back online:
- Select the offline pod from the list.
- Select Help Me Fix It for tips on how to bring the Wi-Fi pod online.
- Wait two minutes while the pod is updated in the Helix Fi App or web portal.
How can I remove unused Wi-Fi pods from the Helix Fi App so they’re not showing as offline?
From the Helix Fi App or web portal:
- Access your network.
- Select Edit next to the pods you want to remove.
- Remove the pod.
All my Wi-Fi pods are online, but I’m still having Wi-Fi issues. What should I do?
If you're experiencing connectivity issues that are limiting your ability to perform specific functions (i.e., streaming video), try the following:
- Connect your device via Ethernet to a Wi-Fi pod or the Helix Gateway.
- Move one or more pods closer to the Gateway or another pod.
- Purchase additional pods. Keep in mind that installing more pods than necessary may affect the speed of your home’s wireless network. Our technicians can help optimize your installation.
- Disconnect your device from your Wi-Fi network, then reconnect.
A device isn’t connecting to the nearest Wi-Fi pod. What should I do?
Nothing at all! Much like your GPS might suggest an alternate route to get you to your destination faster, the best connection point for a given device may not necessarily be the closest one. Pods communicate with each other and the Gateway to monitor the number of devices connected in the home, their location and the type of Wi-Fi connection each device needs. This ensures your device is operating with the best signal.
