To add an option to your Mobile plan, consult our mobile options.
How does Call Forwarding on mobile work?
The Call Forwarding feature automatically transfers incoming calls to your mobile to another phone number. You need to activate the feature to use it.
How much does Call Forwarding cost?
There is no cost for setting up Call Forwarding. However, each forwarded call which is answered or triggers Voicemail costs $0.75/minute.
To use this feature on an unlimited basis at a fixed rate, add the Mobile Call Forwarding option to your plan.
Long-distance charges may apply if the forwarded number is considered a long-distance number relative to your phone number.
Setting up Call Forwarding on mobile
To set up Call Forwarding on your mobile, select the procedure according to your device model.
Call Forwarding and Voicemail
Generally speaking, calls are not forwarded to Voicemail via the Call Forwarding feature, though it does sometimes happen. If you see the Voicemail number (+15144242302) in the Call Forwarding setup window, it’s important to enter that number again after the established call forwarding period to ensure your calls are routed to your voicemail.
- Open the Settings app, then select Apps.
- Press
and select Call Forwarding. - To enable or disable Call Forwarding, slide the Call Forwarding button.
- To transfer calls, choose Forward to and enter the desired number
- Select Call Forwarding at the top left.
- Open the
app. - Press
and select Settings. - Select Supplementary services or Calls, depending on the phone model.
- Select Call Forwarding.
- Select Always forward to enable or disable Call Forwarding.
- Enter the number to transfer the calls to and press Apply settings.
Attention : To reactivate Call Forwarding to your voicemail, make sure that the Forward when busy, Forward when unanswered and Forward when unreachable options are enabled with the following forwarding number: 1-514-424-2302.
Frequently asked questions
Fees apply only if the Call Forwarding feature isn’t included in your Mobile plan. In this case, the regular fee is $0.75/min.
To add this option to your Mobile plan, consult our mobile options.
You can forward calls from your mobile phone only to Canadian or US numbers.
If you forward calls to a number outside your local calling area, long-distance fees will apply if:
- You answer at that number
- The caller leaves a voicemail
To find your device Call Forwarding status, consult the Set up Call Forwarding section.
To set up Call Forwarding on mobile, your mobile device and your SIM card must be compatible with the VoLTE feature.
To get help, contact Technical Support.
