What is Wi-Fi Calling?
Wi-Fi Calling enables you to make calls and text using a Wi-Fi network. A great way to overcome mobile signal reception problems or to minimize roaming charges abroad. This service enables you to communicate without using apps like Skype, WhatsApp or Messenger.
How to use the Wi-Fi Calling service
Was your number recently transferred to Videotron? Please allow 24 to 48 hours before activating the Wi-Fi Calling feature.
To use the Wi‑Fi Calling service¹, you must:
- Own a compatible device with the Wi‑Fi Calling service. Verify the device’s compatibility in the list below.
- Activate the VoLTE feature and the Wi‑Fi Calling option on your mobile.
For Wi-Fi Calling to work properly, connect your device to the Wi-Fi on a wired network. The service may not work if you use another type of connection (Wi-Fi via satellite or access point, for example). In addition, some institutions may block the ability to make calls over their Wi-Fi network.
Devices compatible with the Wi-Fi Calling service
iPhone 6S
iPhone 6S Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone 11
iPhone 11 Mini
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 13
iPhone 13 Mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 16
iPhone 16 Plus
iPhone 16 Pro
iPhone 16 Pro Max
iPhone SE
iPhone SE (2nd gen)
iPhone SE (3 gen)
iPhone X
iPhone XR
iPhone XS
iPhone XS Max
Pixel 4
Pixel 4a
Pixel 4a (5G)
Pixel 4 XL
Pixel 5
Pixel 6
Pixel 6a
Pixel 6 Pro
Pixel 7
Pixel 7a
Pixel 7 Pro
Pixel 8
Pixel 8a
Pixel 8 Pro
Pixel 9
Pixel 9 Pro
Pixel 9 Pro Fold
Pixel 9 Pro XL
Mate 20 Pro
P40
P40 Pro
P30
P30 Pro
G7 One
K41S
Velvet
Edge (2023)
Edge (2024)
Moto E (2020)
Moto E6
Moto G Power (2021)
Moto G Stylus
Moto G 5G
Moto G 5G (2023)
Moto G 5G (2024)
Moto G Stylus 5G (2022)
Moto G Stylus 5G (2023)
Moto G Stylus 5G (2024)
Moto G7
Moto G7 Play
Moto G Play (2023)
Moto G Play (2024)
Moto G Pure
Moto Z4
Moto Razr+ (2023)
Moto Razr+ (2024)
One 5G Ace
One Hyper
Nokia 3.4
Galaxy A8
Galaxy A10e
Galaxy A12
Galaxy A13
Galaxy A14 5G
Galaxy A15 5G
Galaxy A20
Galaxy A21
Galaxy A32
Galaxy A32 5G
Galaxy A35 5G
Galaxy A5 (2017)
Galaxy A50
Galaxy A51
Galaxy A52
Galaxy A52 5G
Galaxy A53 5G
Galaxy A54 5G
Galaxy A70
Galaxy A71
Galaxy J3 Prime (2017)
Galaxy J3 Top (2018)
Galaxy Note 8
Galaxy Note 9
Galaxy Note 10+
Galaxy Note 20 Ultra
Galaxy S7
Galaxy S7 Edge
Galaxy S8
Galaxy S8+
Galaxy S9
Galaxy S9+
Galaxy S10
Galaxy S10+
Galaxy S10e
Galaxy S20 5G
Galaxy S20 FE
Galaxy S20 FE 5G
Galaxy S20 Ultra 5G
Galaxy S20+ 5G
Galaxy S21 5G
Galaxy S21 Ultra 5G
Galaxy S21+ 5G
Galaxy S21FE 5G
Galaxy S22
Galaxy S22 +
Galaxy S22 Ultra
Galaxy S23
Galaxy S23 FE
Galaxy S23 Ultra
Galaxy S23+
Galaxy S24
Galaxy S24 FE
Galaxy S24 Ultra
Galaxy S24+
Galaxy XCover6 Pro
Galaxy Z Flip
Galaxy Z Flip 5G
Galaxy Z Flip3 5G
Galaxy Z Flip4
Galaxy Z Flip5
Galaxy Z Flip6
Galaxy Z Fold2
Galaxy Z Fold2 5G
Galaxy Z Fold3 5G
Galaxy Z Fold4
Galaxy Z Fold5
Galaxy Z Fold6
40 XE 5G
50 XE 5G
Important note regarding emergency calls
Emergency services cannot locate your mobile device if you call them via Wi-Fi. For this reason:
- Use the traditional cellular or telephone network if you need to call emergency services.
- Change the address saved on your device when you’re roaming and the Wi-Fi Calling feature is enabled.
How to enable the Wi-Fi Calling feature
Follow the steps associated with your cell phone model.
Warning: Make sure you have updated your device’s operating system before you enable the Wi-Fi Calling feature. See how to do it.
Note: Depending on your device’s model, the procedure may vary slightly.
iPhone
- Go to Settings and select Apps, then Phone.
- Select Wi-Fi Calling.
- Enable the feature by sliding the button to green.
If necessary, see more details about Wi-Fi Calling from an iPhone.
Samsung
- Open the Phone app and tap the three dots in the upper right corner to display more options.
- Select Settings.
- Tap the button next to Wi-Fi Calling to enable the feature.
If necessary, see more details about Wi-Fi Calling from a Samsung phone.
Others (Android)
- Go to Settings and select Network and Internet or Mobile Networks.
- Depending on the model, select Mobile Data, Mobile Network, or SIMs > Videotron.
- Select Wi-Fi Calling.
- Tap the button at the top to enable or disable the feature.
How to enter an address for emergency services
The first time you enable the Wi-Fi Calling feature, you’ll need to enter an address to ensure location in case of a 911 call. If you connect to another Wi-Fi network, you will need to update this address.
- In the Wi-Fi Calling settings on your phone, select Update Emergency Address.
- Enter your cell phone number and tap Submit.
- Enter the 4-digit validation code received via text message and tap Submit.
- Select the address you want to change, enter the country, street number, and postal code, then tap Next.
- Select the suggested address if it is correct, or tap Enter manually to change the address and then tap Save.
- Confirm the address by taping Yes, then tap Exit.
Wi-Fi Calling billing
When the Wi-Fi Calling service is activated, the following actions are billed as if you were at home, regardless of the country you’re in:
- Receiving calls
- Making calls to Canada
- Sending or receiving text messages (SMS) or photo/video messages (MMS)
The local calls you make are also billed as if you were at home when you’re in an eligible country:
- Afghanistan
- Aland Islands
- Alaska
- Albania
- Algeria
- Anguilla
- Antigua and Barbuda
- Argentine Republic
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Azores
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bolivia
- Bonaire
- Bosnia-Herzegovina
- Brazil
- British Virgin Islands
- Bulgaria
- Burkina Faso
- Cambodia
- Cameroon
- Canary Islands
- Cayman Islands
- Chad
- Chile
- China
- Colombia
- Congo
- Costa Rica
- Côte d’Ivoire
- Croatia
- Cuba
- Curaçao
- Cyprus
- Czech Republic
- Democratic Republic of the Congo
- Denmark
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- England
- Estonia
- Ethiopia
- Faroe Islands
- Fiji
- Finland
- France
- French Antilles
- French Guiana
- French Polynesia
- Galapagos Islands
- Georgia
- Germany
- Ghana
- Gibraltar
- Great Britain
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guatemala
- Guernsey
- Guyana
- Haiti
- Hawai
- Honduras
- Hong Kong
- Hungary
- Iceland
- India
- Indonesia
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kuwait
- Lao
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macao
- Macedonia
- Madagascar
- Madeira
- Malaysia
- Mali
- Malta
- Martinique
- Mauritius
- Mayotte
- Mexico
- Moldova
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Myanmar
- Netherlands Antilles
- Netherlands
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Norway
- Oman
- Pakistan
- Palestine
- Panama
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Reunion
- Romania
- Russian Federation — Important: Given the Canadian sanctions against Russian operators, Canadian mobile service providers are not able to provide roaming services in Russia. We advise you to find an alternative means of communication.
- Rwanda
- Saba
- Saint Eustatius
- Saint Kitts and Nevis
- Saint Lucia
- Saint Pierre and Miquelon
- Saint Vincent and the Grenadines
- Saint-Barthélemy
- Saint-Martin
- San Marino
- Saudi Arabia
- Scotland
- Senegal
- Serbia
- Singapore
- Sint Maarten
- Slovak Republic
- Slovenia
- Solomon Islands
- South Africa
- South Korea
- Spain
- Sri Lanka
- Suriname
- Sweden
- Switzerland
- Tahiti
- Taiwan
- Tajikistan
- Tanzania
- Thailand
- Trinidad and Tobago
- Tunisia
- Turkey
- Turks and Caicos Islands
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom of Great Britain and Northern Ireland
- United States of America
- United States Virgin Islands
- Uruguay
- Uzbekistan
- Vatican City State
- Vietnam
- Wales
- Western Sahara
In all other cases, long-distance charges apply.
If you exceed your plan limits (minutes or text messages), you’ll be charged pay-per-use fees.
Note that 1-800 numbers are not available with Wi-Fi Calling.
Conditions
1 Wi-Fi Calling service is offered to Videotron customers who own a device compatible with the aforementioned technology. To subscribe to this service, customers must activate the Wi-Fi Calling function in their device's settings, and accept the service's terms of use. Wi-Fi calls require a connection to a wired Wi-Fi network in order to allow for signal transmission; therefore, it is impossible to use Wi-Fi Calling when on-board means of transport (trains, buses, airplanes, boats, etc.), or to make Wi-Fi Calls using a shared connection. All use of the Wi-Fi Calling service will be deducted from the minutes included in your Mobile plan. If your plan does not include unlimited minutes, you may incur fees for exceeding minutes. Use of the Wi-Fi Calling service for video calling incurs Internet data consumption, which will be deducted from the Internet plan belonging to the Wi-Fi signal provider. Invoicing rules may vary according to the customer's location when making Wi-Fi calls. Specific limitations apply to Emergency 911 services. To inform yourself about invoicing rules and the limits of Emergency 911 services, please consult the Wi-Fi Calling service terms and conditions section of the Videotron website.
2 If you have a mobile plan limited to Quebec, long-distance charges will apply for an outbound call outside of Quebec.
