How to use VoLTE feature on mobile

Videotron’s VoLTE feature allows you to make free HD calls on the LTE network and enjoy clearer calls thanks to wide band audio.

Important

As of July 2022, only the LTE network will be available in the United States. So, if your device doesn’t have VoLTE capability, you won't be able to make calls and texts across the border. You may also be unable to use your mobile data if your device is not LTE capable at all.

How to use VoLTE feature

These three conditions are necessary to use VoLTE feature:

  1. Own a VoLTE-compatible device
  2. Update your operating system
  3. Enable the VoLTE feature
  4. Enable data roaming

How to update my operating system

iOS

  1. Go to Settings and select General.
  2. 2. Select Software Update.

Android

  1. Go to Settings.
  2. Select Software Update or System, then System Update.

Note : Depending on your device’s model, the procedure may vary slightly.

How to enable VoLTE feature

iOS

  1. Go to Settings and select Cellular.
  2. Select Cellular Data Options, then Voice & Data.
  3. Select LTE, then turn VoLTE on.

Android

  1. Go to Settings and select Connections.
  2. Select Mobile networks.
  3. Select VoLTE calls and turn it on.

Note : Depending on your device’s model, the procedure may vary slightly.

Good to know

If you are unable to enable the VoLTE feature, make sure that you have updated your operating system. If it still doesn’t work, you must get a VoLTE SIM card, either in-store or by contacting our Technical Support.

How to enable data roaming

iOS

  1. Go to Settings and select Cellular.
  2. Select Cellular Data Options.
  3. Turn Data roaming on.

Android

  1. Go to Settings and select Connections.
  2. Select Mobile networks.
  3. Select Roaming and turn it on.

Note : Depending on your device’s model, the procedure may vary slightly

VoLTE-compatible devices in the US

Go Flip 3

iPhone 6S

iPhone 6S Plus

iPhone 7

iPhone 7 Plus

iPhone 8

iPhone 8 Plus

iPhone 11

iPhone 11 Pro

iPhone 11 Pro Max

iPhone 12

iPhone 12 Mini

iPhone 12 Pro

iPhone 12 Pro Max

iPhone 13 Mini

iPhone 13

iPhone 13 Pro

iPhone 13 Pro Max iPhone SE

iPhone SE (2e génération)

iPhone SE (3e génération)

iPhone X

iPhone XR

iPhone XS

iPhone XS Max

Pixel 3

Pixel 3 XL

Pixel 3a

Pixel 3a XL

Pixel 4

Pixel 4 XL

Pixel 4a

Pixel 4a (5G)

Pixel 5

Pixel 6

Pixel 6 Pro

Pixel 6a

P30

P30 Pro

P40

P40 Pro

Velvet 5G

Moto E (2020)

Moto E6

Moto G 5G

Moto G7

Moto G7 Play

Moto G Power (2021)

Moto G Pure

Moto G Stylus

Moto G Stylus 5G (2022)

Moto One 5G Ace

Moto One Hyper

Moto Z4

Nokia 3.4

Galaxy A03S

Galaxy A13 5G

Galaxy A32 5G

Galaxy A51

Galaxy A52 5G

Galaxy A53 5G

Galaxy A71

Galaxy Note10

Galaxy Note10+

Galaxy Note20 5G

Galaxy Note20 Ultra 5G

Galaxy S10

Galaxy S10+

Galaxy S10E

Galaxy S20 5G

Galaxy S20+ 5G

Galaxy S20 FE 5G

Galaxy S20 Ultra 5G

Galaxy S21 5G

Galaxy S21+ 5G

Galaxy S21 FE 5G

Galaxy S21 Ultra 5G

Galaxy S22 5G

Galaxy S22+ 5G

Galaxy S22 Ultra 5G Galaxy X Cover Pro

Galaxy Z Flip

Galaxy Z Flip 5G

Galaxy Z Flip3 5G

Galaxy Z Fold2 5G

Galaxy Z Fold3 5G

TCL Flip

20 Pro 5G

20S

30 5G

30 XE 5G

VoLTE-compatible devices in Canada

Go Flip 3

iPhone 6S

iPhone 6S Plus

iPhone 7

iPhone 7 Plus

iPhone 8

iPhone 8 Plus

iPhone 11

iPhone 11 Pro

iPhone 11 Pro Max

iPhone 12

iPhone 12 Mini

iPhone 12 Pro

iPhone 12 Pro Max

iPhone 13 Mini

iPhone 13

iPhone 13 Pro

iPhone 13 Pro Max

iPhone SE

iPhone SE (2e génération)

iPhone SE (3e génération)

iPhone X

iPhone XR

iPhone XS

iPhone XS Max

Pixel 3

Pixel 3 XL

Pixel 3a

Pixel 3a XL

Pixel 4

Pixel 4 XL

Pixel 4a

Pixel 4a (5G)

Pixel 5

Pixel 6

Pixel 6 Pro

Pixel 6a

Mate 20 Pro

P30

P30 Pro

P40

P40 Pro

Velvet 5G

Moto E (2020)

Moto E6

Moto G 5G

Moto G7

Moto G7 Play

Moto G Power (2021)

Moto G Pure

Moto G Stylus

Moto G Stylus 5G (2022)

Moto One 5G Ace

Moto One Hyper

Moto Z4

Nokia 3.4

Galaxy A03S

Galaxy A13 5G

Galaxy A32 5G

Galaxy A51

Galaxy A52 5G

Galaxy A53 5G

Galaxy A71

Galaxy Note10

Galaxy Note10+

Galaxy Note20 5G

Galaxy Note20 Ultra 5G

Galaxy S10

Galaxy S10+

Galaxy S10E

Galaxy S20 5G

Galaxy S20+ 5G

Galaxy S20 FE 5G

Galaxy S20 Ultra 5G

Galaxy S21 5G

Galaxy S21+ 5G

Galaxy S21 FE 5G

Galaxy S21 Ultra 5G

Galaxy S22 5G

Galaxy S22+ 5G

Galaxy S22 Ultra 5G

Galaxy X Cover Pro

Galaxy Z Flip

Galaxy Z Flip 5G

Galaxy Z Flip3 5G

Galaxy Z Fold2 5G

Galaxy Z Fold3 5G

TCL Flip

20 Pro 5G

20S

30 5G

30 XE 5G

VoLTE-compatible devices in Québec

Go Flip

Go Flip 3

iPhone 6S

iPhone 6S Plus

iPhone 7

iPhone 7 Plus

iPhone 8

iPhone 8 Plus

iPhone 11

iPhone 11 Pro

iPhone 11 Pro Max

iPhone 12

iPhone 12 Mini

iPhone 12 Pro

iPhone 12 Pro Max

iPhone 13

iPhone 13 Mini

iPhone 13 Pro

iPhone 13 Pro Max

iPhone SE

iPhone SE (2e génération)

iPhone SE (3e génération)

iPhone X

iPhone XR

iPhone XS

iPhone XS Max

Pixel 3

Pixel 3 XL

Pixel 3a

Pixel 3a XL

Pixel 4

Pixel 4 XL

Pixel 4a

Pixel 4a (5G)

Pixel 5

Pixel 6

Pixel 6 Pro

Pixel 6a

Mate 20 Pro

P20 Pro

P30

P30 Lite

P30 Pro

P40

P40 Pro

G6

G6+

G7 One

G8 ThinQ

G8X ThinQ Dual Screen

K30

K41S

K61

Q6

Q60

Q70

Q Stylo+

Velvet 5G

X Power 2

X Power 3

Moto E (2020)

Moto E5 Play

Moto E6

Moto G 5G

Moto G6

Moto G6 Play

Moto G7

Moto G7 Play

Moto G Power

Moto G Power (2021)

Moto G Pure

Moto G Stylus

Moto G Stylus 5G (2022)

Moto One 5G Ace

Moto Z4 One Hyper

Moto Z3 Play

Moto Z4

Nokia 3.4

Galaxy A03S

Galaxy A5 (2017)

Galaxy A8 (2018)

Galaxy A10E

Galaxy A11

Galaxy A12

Galaxy A13 5G

Galaxy A20

Galaxy A21

Galaxy A32 5G

Galaxy A50

Galaxy A51

Galaxy A52 5G

Galaxy A53 5G

Galaxy A70

Galaxy A71

Galaxy J3 (2018)

Galaxy J3 Prime

Galaxy Note 8

Galaxy Note 9

Galaxy Note10

Galaxy Note10+

Galaxy Note20 5G

Galaxy Note20 Ultra 5G

Galaxy S7 Galaxy S7 Edge

Galaxy S8 Galaxy S8+

Galaxy S9 Galaxy S9+

Galaxy S10

Galaxy S10+

Galaxy S10E

Galaxy S20 5G

Galaxy S20+ 5G

Galaxy S20 FE 5G

Galaxy S20 Ultra 5G

Galaxy S21 5G

Galaxy S21+ 5G

Galaxy S21 FE 5G

Galaxy S21 Ultra 5G

Galaxy S22 5G

Galaxy S22+ 5G

Galaxy S22 Ultra 5G

Galaxy X Cover Pro

Galaxy Z Flip

Galaxy Z Flip 5G

Galaxy Z Flip3 5G

Galaxy Z Fold2 5G

Galaxy Z Fold3 5G

Xperia XA2

Xperia XA2 Ultra

Xperia XZ2 Compact 

TCL Flip

20 Pro 5G

20S

30 5G

30 XE 5G

Main benefits of VoLTE feature

The VoLTE feature enables you to have HD-quality calls between Videotron customers in Canada and the US. Free and accessible at all times, get a faster call connection with VoLTE.

Good to know

The feature uses Mobile data only when you make or receive video calls and will be deducted from your Mobile plan. If you exceed your plan’s monthly data allowance, additional fees may apply.

Frequently asked questions about using VoLTE

If you want to be able to make calls and texts, and use your data when you’re in the US, get a new VoLTE-compatible device.

Videotron offers you the latest compatible mobile devices, often with discounts. You can shop online or contact us for assistance.

Yes, while you travel in the U.S., you have the option of using the Wi-Fi Calling service. To be able to use this service, your cell phone must have a VoLTE SIM card.

Find out how to use the Wi-Fi Calling service.

Yes. The 3G network’s shutdown in the US affects all mobile devices that are not compatible with 4G LTE data and VoLTE voice services, regardless of which provider you subscribe to.

You have other questions about abroad Mobility?

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Using VoLTE feature Updating my operating system Enable VoLTE feature Enable data roaming VoLTE-compatible devices in the US VoLTE-compatible devices in Canada VoLTE-compatible devices in Québec Benefits of VoLTE feature FAQ

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