Important
How to use VoLTE feature
The VoLTE feature is enabled by default in most of the devices. Check if it’s the case in your device settings. If not, be sure to meet the following conditions:
- Own a VoLTE-compatible device
- Update your operating system
- Enable the VoLTE feature
- Enable data roaming
If you have a compatible device and its operating system is updated but you are unable to enable the VoLTE feature, get a VoLTE SIM card by contacting our Customer Service.
How to update my operating system
- Go to Settings and select General.
- Select Software Update.
- Go to Settings.
- Select Software Update or System, then System Update.
Note: Depending on your device’s model, the procedure may vary slightly.
How to enable VoLTE feature
- Go to Settings and select Cellular (or Cellular Data, or Mobile Data), then Cellular Data Options.
- Select Enable LTE.
- Select the Voice & Data option.
- Select 5G auto or LTE.
Warning: Following an update, the VoLTE calls option has been removed from the Connections settings on the most recent Samsung devices (Galaxy S20 and later models), as VoLTE is now enabled by default.
- Go to Settings and select Connections.
- Select Mobile networks.
- Select VoLTE calls and turn it on.
Warning: Following an update, the Calls on LTE option for the most recent Google devices (Pixel 4a and later models) is now greyed out and not accessible, as VoLTE is enabled by default.
- Go to Settings and select Network and Internet.
- Select Mobile Network (or Cellular Network or Mobile Data).
- Search for Preferred network type (or Network mode), then select LTE or 5G.
- Activate the Calls on LTE option.
Note: Depending on your device’s model, the procedure may vary slightly.
Good to know
If you are unable to enable the VoLTE feature, make sure that you have updated your operating system. If it still doesn’t work, you must get a VoLTE SIM card, either in-store or by contacting our Customer Service.
How to enable data roaming
- Go to Settings and select Cellular (or Cellular Data, or Mobile Data).
- Select Cellular Data Options.
- Turn Data roaming on.
- Go to Settings and select Connections.
- Select Mobile networks.
- Select Roaming and turn it on.
- Go to Settings and select Network and Internet.
- Select Mobile Network (or Cellular Network or Mobile Data).
- Enable the Roaming feature.
Note: Depending on your device’s model, the procedure may vary slightly.
VoLTE-compatible devices in Canada and the US
Go Flip 3
iPhone 6S
iPhone 6S Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 13
iPhone 13 Mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone SE
iPhone SE (2e génération)
iPhone SE (3e génération)
iPhone X
iPhone XR
iPhone XS
iPhone XS Max
Pixel 3
Pixel 3 XL
Pixel 3a
Pixel 3a XL
Pixel 4
Pixel 4 XL
Pixel 4a
Pixel 4a (5G)
Pixel 5
Pixel 6
Pixel 6 Pro
Pixel 6a
Pixel 7
Pixel 7a
Pixel 7 Pro
Mate 20 Pro
P30
P30 Pro
P40
P40 Pro
Velvet 5G
K41S
K61
Moto E (2020)
Moto E6
Moto G 5G
Moto G7
Moto G7 Play
Moto G Power (2021)
Moto G Pure
Moto G Stylus
Moto G Stylus 5G (2022)
Moto One 5G Ace
Moto One Hyper
Moto Z4
Nokia 3.4
Galaxy A03S
Galaxy A12
Galaxy A13 5G
Galaxy A14 5G
Galaxy A21
Galaxy A32 5G
Galaxy A51
Galaxy A52 5G
Galaxy A53 5G
Galaxy A54 5G
Galaxy A71
Galaxy Note10+
Galaxy Note20 5G
Galaxy Note20 Ultra 5G
Galaxy S10
Galaxy S10+
Galaxy S10E
Galaxy S20 5G
Galaxy S20+ 5G
Galaxy S20 FE 5G
Galaxy S20 Ultra 5G
Galaxy S21 5G
Galaxy S21+ 5G
Galaxy S21 FE 5G
Galaxy S21 Ultra 5G
Galaxy S22 5G
Galaxy S22+ 5G
Galaxy S22 Ultra 5G
Galaxy S23
Galaxy S23+
Galaxy S23 Ultra
Galaxy XCover6 Pro
Galaxy Z Flip
Galaxy Z Flip 5G
Galaxy Z Flip3 5G
Galaxy Z Fold2 5G
Galaxy Z Fold3 5G
Galaxy Z Flip4
Galaxy Z Fold4
TCL Flip
20 Pro 5G
20S
30 5G
30 XE 5G
40 XE 5G
Frequently asked questions about using VoLTE
The VoLTE feature enables you to have HD-quality calls between Videotron customers in Canada and the US. Free and accessible at all times, get a faster call connection with VoLTE.
The feature uses Mobile data only when you make or receive video calls and will be deducted from your Mobile plan. If you exceed your plan’s monthly data allowance, additional fees may apply.
Note that VoLTE calls remain functional even if mobile data is disabled in your device settings.
If you want to be able to make calls and texts, and use your data when you’re in the US, get a new VoLTE-compatible device.
Videotron offers you the latest compatible mobile devices, often with discounts. You can shop online or contact us for assistance.
Yes, while you travel in the U.S., you have the option of using the Wi-Fi Calling service. To be able to use this service, your cell phone must have a VoLTE SIM card.
Yes. The 3G network’s shutdown in the US affects all mobile devices that are not compatible with 4G LTE data and VoLTE voice services, regardless of which provider you subscribe to.
Some devices are compatible with VoLTE technology on a part of our network (Videotron network). However, they are not compatible with VoLTE technology used by our partner networks, which allow you to get mobile coverage in some areas of Québec, in the rest of Canada, and in the United States.
If you received an invitation to change your device, it is because it is not compatible with the VoLTE technology offered by our partner networks. Without a compatible device, you may experience inconveniences such as an inability to connect to the mobile network depending on your location.
Contact us or visit a Videotron store to get a device compatible across the whole network.
