Important
How to use VoLTE feature
The VoLTE feature is enabled by default in most of the devices. Check if it’s the case in your device settings. If not, be sure to meet the following conditions:
- Own a VoLTE-compatible device
- Update your operating system
- Enable the VoLTE feature
- Enable data roaming
If you have a compatible device and its operating system is updated but you are unable to enable the VoLTE feature, get a VoLTE SIM card by contacting our Customer Service.
How to update my operating system
Note: Depending on your device’s model, the procedure may vary slightly.
iOS
- Go to Settings and select General.
- Select Software Update.
Android
- Go to Settings.
- Select Software Update or System, then System Update.
How to enable VoLTE feature
Note: Depending on your device’s model, the procedure may vary slightly.
iOS
- Go to Settings and select Cellular (or Cellular Data, or Mobile Data), then Cellular Data Options.
- Select Enable LTE.
- Select the Voice & Data option.
- Select 5G auto or LTE.
Samsung
- Go to Settings and select Connections.
- Select Mobile networks.
- Select VoLTE calls and turn it on.
Others (Android)
- Go to Settings and select Network and Internet.
- Select Mobile Network (or Cellular Network or Mobile Data).
- Search for Preferred network type (or Network mode), then select LTE or 5G.
- Activate the Calls on LTE option.
Unable to enable VoLTE?
You have a compatible device and its operating system is updated but you are unable to enable the VoLTE feature? Get a VoLTE SIM card by contacting our Customer Service.
How to enable data roaming
Note: Depending on your device’s model, the procedure may vary slightly.
iOS
- Go to Settings and select Cellular (or Cellular Data, or Mobile Data).
- Select Cellular Data Options.
- Turn Data roaming on.
Samsung
- Go to Settings and select Connections.
- Select Mobile networks.
- Select Roaming and turn it on.
Others (Android)
- Go to Settings and select Network and Internet.
- Select Mobile Network (or Cellular Network or Mobile Data).
- Enable the Roaming feature.
VoLTE-compatible devices in the US
Go Flip 3
iPhone 6S
iPhone 6S Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 13
iPhone 13 Mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone SE
iPhone SE (2e génération)
iPhone SE (3e génération)
iPhone X
iPhone XR
iPhone XS
iPhone XS Max
Pixel 3
Pixel 3 XL
Pixel 3a
Pixel 3a XL
Pixel 4
Pixel 4 XL
Pixel 4a
Pixel 4a (5G)
Pixel 5
Pixel 6
Pixel 6 Pro
Pixel 6a
Pixel 7
Pixel 7 Pro
P30
P30 Pro
P40
P40 Pro
Velvet 5G
Moto E (2020)
Moto E6
Moto G 5G
Moto G7
Moto G7 Play
Moto G Power (2021)
Moto G Pure
Moto G Stylus
Moto G Stylus 5G (2022)
Moto One 5G Ace
Moto One Hyper
Moto Z4
Nokia 3.4
Galaxy A03S
Galaxy A13 5G
Galaxy A32 5G
Galaxy A51
Galaxy A52 5G
Galaxy A53 5G
Galaxy A71
Galaxy Note10
Galaxy Note10+
Galaxy Note20 5G
Galaxy Note20 Ultra 5G
Galaxy S10
Galaxy S10+
Galaxy S10E
Galaxy S20 5G
Galaxy S20+ 5G
Galaxy S20 FE 5G
Galaxy S20 Ultra 5G
Galaxy S21 5G
Galaxy S21+ 5G
Galaxy S21 FE 5G
Galaxy S21 Ultra 5G
Galaxy S22 5G
Galaxy S22+ 5G
Galaxy S22 Ultra 5G
Galaxy XCover Pro
Galaxy XCover6 Pro
Galaxy Z Flip
Galaxy Z Flip 5G
Galaxy Z Flip3 5G
Galaxy Z Fold2 5G
Galaxy Z Fold3 5G
Galaxy Z Flip4
Galaxy Z Fold4
TCL Flip
20 Pro 5G
20S
30 5G
30 XE 5G
VoLTE-compatible devices in Canada
Go Flip 3
iPhone 6S
iPhone 6S Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 13
iPhone 13 Mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone SE
iPhone SE (2e génération)
iPhone SE (3e génération)
iPhone X
iPhone XR
iPhone XS
iPhone XS Max
Pixel 3
Pixel 3 XL
Pixel 3a
Pixel 3a XL
Pixel 4
Pixel 4 XL
Pixel 4a
Pixel 4a (5G)
Pixel 5
Pixel 6
Pixel 6 Pro
Pixel 6a
Pixel 7
Pixel 7 Pro
Mate 20 Pro
P30
P30 Pro
P40
P40 Pro
Velvet 5G
Moto E (2020)
Moto E6
Moto G 5G
Moto G7
Moto G7 Play
Moto G Power (2021)
Moto G Pure
Moto G Stylus
Moto G Stylus 5G (2022)
Moto One 5G Ace
Moto One Hyper
Moto Z4
Nokia 3.4
Galaxy A03S
Galaxy A13 5G
Galaxy A32 5G
Galaxy A51
Galaxy A52 5G
Galaxy A53 5G
Galaxy A71
Galaxy Note10
Galaxy Note10+
Galaxy Note20 5G
Galaxy Note20 Ultra 5G
Galaxy S10
Galaxy S10+
Galaxy S10E
Galaxy S20 5G
Galaxy S20+ 5G
Galaxy S20 FE 5G
Galaxy S20 Ultra 5G
Galaxy S21 5G
Galaxy S21+ 5G
Galaxy S21 FE 5G
Galaxy S21 Ultra 5G
Galaxy S22 5G
Galaxy S22+ 5G
Galaxy S22 Ultra 5G
Galaxy XCover Pro
Galaxy XCover6 Pro
Galaxy Z Flip
Galaxy Z Flip 5G
Galaxy Z Flip3 5G
Galaxy Z Fold2 5G
Galaxy Z Fold3 5G
Galaxy Z Flip4
Galaxy Z Fold4
TCL Flip
20 Pro 5G
20S
30 5G
30 XE 5G
VoLTE-compatible devices in Québec
Go Flip
Go Flip 3
iPhone 6S
iPhone 6S Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 13
iPhone 13 Mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone SE
iPhone SE (2e génération)
iPhone SE (3e génération)
iPhone X
iPhone XR
iPhone XS
iPhone XS Max
Pixel 3
Pixel 3 XL
Pixel 3a
Pixel 3a XL
Pixel 4
Pixel 4 XL
Pixel 4a
Pixel 4a (5G)
Pixel 5
Pixel 6
Pixel 6 Pro
Pixel 6a
Pixel 7
Pixel 7 Pro
Mate 20 Pro
P20 Pro
P30
P30 Lite
P30 Pro
P40
P40 Pro
G6
G6+
G7 One
G8 ThinQ
G8X ThinQ Dual Screen
K30
K41S
K61
Q6
Q60
Q70
Q Stylo+
Velvet 5G
X Power 2
X Power 3
Moto E (2020)
Moto E5 Play
Moto E6
Moto G 5G
Moto G6
Moto G6 Play
Moto G7
Moto G7 Play
Moto G Power
Moto G Power (2021)
Moto G Pure
Moto G Stylus
Moto G Stylus 5G (2022)
Moto One 5G Ace
Moto Z4 One Hyper
Moto Z3 Play
Moto Z4
Nokia 3.4
Galaxy A03S
Galaxy A5 (2017)
Galaxy A8 (2018)
Galaxy A10E
Galaxy A11
Galaxy A12
Galaxy A13 5G
Galaxy A20
Galaxy A21
Galaxy A32 5G
Galaxy A50
Galaxy A51
Galaxy A52 5G
Galaxy A53 5G
Galaxy A70
Galaxy A71
Galaxy J3 (2018)
Galaxy J3 Prime
Galaxy Note 8
Galaxy Note 9
Galaxy Note10
Galaxy Note10+
Galaxy Note20 5G
Galaxy Note20 Ultra 5G
Galaxy S7
Galaxy S7 Edge
Galaxy S8
Galaxy S8+
Galaxy S9
Galaxy S9+
Galaxy S10
Galaxy S10+
Galaxy S10E
Galaxy S20 5G
Galaxy S20+ 5G
Galaxy S20 FE 5G
Galaxy S20 Ultra 5G
Galaxy S21 5G
Galaxy S21+ 5G
Galaxy S21 FE 5G
Galaxy S21 Ultra 5G
Galaxy S22 5G
Galaxy S22+ 5G
Galaxy S22 Ultra 5G
Galaxy X Cover Pro
Galaxy Z Flip
Galaxy Z Flip 5G
Galaxy Z Flip3 5G
Galaxy Z Flip4
Galaxy Z Fold2 5G
Galaxy Z Fold3 5G
Galaxy Z Fold4
Xperia XA2
Xperia XA2 Ultra
Xperia XZ2 Compact
TCL Flip
20 Pro 5G
20S
30 5G
30 XE 5G
Frequently asked questions about using VoLTE
The VoLTE feature enables you to have HD-quality calls between Videotron customers in Canada and the US. Free and accessible at all times, get a faster call connection with VoLTE.
The feature uses Mobile data only when you make or receive video calls and will be deducted from your Mobile plan. If you exceed your plan’s monthly data allowance, additional fees may apply.
Note that VoLTE calls remain functional even if mobile data is disabled in your device settings.
If you want to be able to make calls and texts, and use your data when you’re in the US, get a new VoLTE-compatible device.
Videotron offers you the latest compatible mobile devices, often with discounts. You can shop online or contact us for assistance.
Yes, while you travel in the U.S., you have the option of using the Wi-Fi Calling service. To be able to use this service, your cell phone must have a VoLTE SIM card.
Yes. The 3G network’s shutdown in the US affects all mobile devices that are not compatible with 4G LTE data and VoLTE voice services, regardless of which provider you subscribe to.
