My recordings do not appear in the list of episodes
When viewing the episodes list by selecting Episodes from the main window of a selected show, the Available, Free, and Upcoming filters show you all episodes for the selected content, including those you have recorded.
However, recordings may not appear in the episodes lists if they were scheduled in a language other than the one selected for your Helix TV interface. In this case, you can still access your recordings by pressing the HELIX button on your voice remote to access the main menu and select Saved, then Recordings.
Some of my recordings are missing
Good to know
When content being broadcast does not have a specific end time, such as sports games or live programming, it is the channel’s responsibility to inform us as soon as the broadcast exceeds the duration indicated in the Program Guide so that recordings can be automatically extended.
To avoid missing a portion of your recording, we suggest that you extend your recording manually when you program it. To do this, select the recording’s start and end times in the Start and Stop fields.
You can also add a buffer period at the end of the scheduled time for a previously scheduled recording.
- Access the scheduled recording via the Program Guide or the Saved section, under Recordings, and then Scheduled.
- Select Record Options and then Modify.
- Select Just this episode or All episodes, depending on what you want to modify.
- In the Stop field, enter the amount of time you want to extend the recording for.
- Select Confirm.
For regular content, you have the option to extend by 3, 5, or 30 minutes. For live content, you can extend by 30, 60, or 90 minutes.
My recording of Club illico or Netflix content didn’t work
Even if you can program the recording of On Demand content (such as Club illico) or content from a third-party application (such as Netflix), the content will never be recorded, as only linear content (broadcast traditionally via a TV channel) may be recorded.
Good to know
Some of my recordings have disappeared
Your recordings have a lifespan of 365 days, after which they are automatically deleted.
If you reach your recording capacity while recording, the older recordings are deleted first.
I can’t find my scheduled recording
Make sure you scheduled your recording properly, especially if it’s a series with multiple episodes.
When you schedule the recording of an episode of a series, Helix TV asks if you want to record just this episode or all episodes in the series. Select All episodes if you want to record the entire series.
Make your choice between recording New episodes only or New and repeat episodes.
I accidentally deleted a recording
When you delete a recording manually, you can restore it up to 24 hours after it was deleted.
From your list of recordings, select the Recently Deleted option and select the recording you want to restore.
I am almost at my recording limit
Helix TV plans include 100 hours of recording. If you see that you are getting close to this limit, you can easily increase your recording capacity directly in My Account by adding a block of 100 additional hours or unlimited recording time.
