Helix TV issues
Learn how to easily resolve technical issues related to Helix TV service.
illico TV issues
Learn how to easily resolve technical issues related to illico TV service.
Frequently asked questions about some TV service issues
If your remote control no longer works or you have lost it, you can get a new one.
Helix voice remote
Order a new voice remote directly in My Account, in the Services and Equipment section.
See the complete procedure
Go to a store or contact Technical Support to get a new remote control for your terminal type.
To fix most issues related to your Helix TV terminal, perform a restart with the voice command. Simply say “Restart the box.”
If you are unable to view or access your TV content in its entirety, it is likely that Parental Control is at fault. Easily change the Parental Control settings to access all your TV content.
Yes, it’s normal, and it happens to all electronic devices. However, it’s always best to place your terminal in a well ventilated and accessible spot. Also, don’t put anything on top of your equipment, and avoid placing it on top of another device that also creates heat, like your audio receiver.
Lastly, enabling power saver mode (found in the Helix TV terminal’s Settings > Device Settings > Power) can give your terminal a little break and allow it to cool down.