Wi-Fi 6 with Helix

The best Wi-Fi technology in Québec1.

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What is Wi-Fi 6?

Wi-Fi 6 (802.11ax), the latest generation of standard Wi-Fi, has been developed to meet the growing demand for more efficient home Wi-Fi networks, enabling more devices to be connected.

In addition to computers, mobile phones, tablets and game consoles, people nowadays want to connect all the other smart devices in their home simultaneously, such as televisions, speakers, lights, thermostats, locks, cameras, and so on, all without slowing down their network.

Available with Videotron through the Helix Fi 2 gateway, Wi-Fi 6 technology enables faster and more efficient Internet connection for more devices at the same time, while using less power.

Key benefits of Wi-Fi 6

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Wi-Fi 6 in everyday life

In practical terms, Wi-Fi 6 allows you to live in an optimized smart home, where each family member can perform online activities or teleworking tasks without constraints. You can watch a movie in the living room, while your significant other cooks with an online video recipe, your kid is in the middle of a multiplayer video game in the basement, and your teen is streaming his favourite music in their bedroom. At the same time, your smart thermostat adjusts the temperature and the exterior light turns on, all without slowing or interrupting the connection.

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Helix Fi gateway, your Wi-Fi 6 source

Our white Helix Fi gateway, acting as both modem and router, allows you to enjoy state-of-the-art Wi-Fi 6 technology. Adapted to your connected life, it supports more bandwidth-connected devices and features additional Ethernet ports. With the Helix Fi gateway and its Wi-Fi 6, you get better network performance, higher transfer speeds and better Wi-Fi coverage.

Unlimited Internet plans to enjoy Wi-Fi 6

FAQ about Wi-Fi 6

Yes. If you have the white Helix Fi 2 gateway, all compatible devices on your network will use Wi-Fi 6. Make sure to run the most recent updates to your computer’s network card drivers in order to establish their connection with the gateway’s Wi-Fi 6.

Wi-Fi 6 is backwards compatible, supporting devices compatible with previous Wi-Fi technology. So your Wi Fi 5 compatible equipment will work with the Helix Fi 2 gateway and may even be more efficient.

Many smart phones or recent devices (from 2019) support Wi-Fi 6. We recommend that you consult the manufacturer’s website to verify if there is an “ax” mention in the device’s Wi-Fi settings, for example “Wi-Fi 802.11 a/b/g/n/ac/ax”.

Yes. The new Helix Fi 2 gateway enables you to optimize your Helix Internet service with multiple benefits, including Wi-Fi 6.

If your current Helix Fi gateway is still covered by Videotron’s 30-day satisfaction guarantee, contact Customer Service.

If not, log in to My Account. In the “Services and Equipment” section, select “Manage My Equipment” and then “Upgrade/Replace Equipment.” Then follow the steps that appear.

Note that you will have to pay the balance of your instalment plan related to your old gateway, if applicable, and choose a payment method for your new gateway, either a one-time instalment or a new monthly instalment plan.

Yes. Because Wi-Fi 6 is faster, 4K and 8K content streams smoothly, even when several other devices are connected to the network simultaneously.

Wi-Fi 6 allows you to download games much more quickly and play online without causing a decrease in network speed. It also reduces latency to provide an optimal play experience without any lag between the player’s action and the on-screen effect.

The Orthogonal Frequency Division Multiple Access (OFDMA) feature of Wi-Fi 6 speeds up data transmission and also reduces latency. Since data is transmitted in smaller packets to multiple devices in a single dispatch, the transmission is optimized to contain as much information as possible per dispatch, without lag.


1 Latest generation of Wi-Fi (802.11ax), subject to connection to the Helix Fi 2 gateway.