Wi-Fi 6 with Helix

Ultrafast and more powerful Wi-Fi 61 for all your devices.

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What is Wi-Fi 6?

Wi-Fi 6 (802.11ax), the latest generation of standard Wi-Fi, has been developed to meet the growing demand for more efficient home Wi-Fi networks, enabling more devices to be connected.

In addition to computers, mobile phones, tablets and game consoles, people nowadays want to connect all the other smart devices in their home simultaneously, such as televisions, speakers, lights, thermostats, locks, cameras, and so on, all without slowing down their network.

Available with Videotron through the Helix Fi 2 gateway, Wi-Fi 6 technology enables faster and more efficient Internet connection for more devices at the same time, while using less power.

Key benefits of Wi-Fi 6

Ready to take advantage of the Wi-Fi 6?

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Enjoy the Wi-Fi 6 technology upstairs, downstairs, everywhere

In practical terms, Wi-Fi 6 allows you to live in an optimized smart home, where each family member can perform online activities or teleworking tasks without constraints. You can watch a movie in the living room, while your significant other cooks with an online video recipe, your kid is in the middle of a multiplayer video game in the basement, and your teen is streaming his favourite music in their bedroom. At the same time, your smart thermostat adjusts the temperature and the exterior light turns on, all without slowing or interrupting the connection.

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Helix Fi gateway, your Wi-Fi 6 source

Our white Helix Fi gateway, acting as both modem and router, allows you to enjoy state-of-the-art Wi-Fi 6 technology. Adapted to your connected life, it supports more bandwidth-connected devices and features additional Ethernet ports. With the Helix Fi gateway and its Wi-Fi 6, you get better network performance, higher transfer speeds and better Wi-Fi coverage.

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Internet speed options for more flexibility

Helix Internet offers several choices of Internet speed to meet all types of needs. Choose the download speed that suits you between our Unlimited GIGA, 400, 100, 60 or 30 Internet plans.

Unlimited Internet plans to enjoy Wi-Fi 6

Icone Internet Giga MBITS

Internet GIGA

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Download speed up to 940 Mbps

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Upload speed up to 50 Mbps

  • No longer having to worry about Internet speed, the number of people and devices connected at the same time, the type of activities performed simultaneously, or the home automation equipment capacity for your smart home.


Icone Internet 400 MBITS

400 Internet

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Download speed up to 400 Mbps

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Upload speed up to 50 Mbps

  • Simultaneously connect multiple devices for various uses
  • Stream audio and video content
  • Perform multiple simultaneous downloads
  • Play multiplayer video games


Icone Internet 100 MBITS

100 Internet

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Download speed up to 100 Mbps

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Upload speed up to 30 Mbps

  • Stream 4K content across multiple screens
  • Play video games online
  • Quickly download and share large files
  • Work collaboratively online


Icone Internet 30 MBITS

30 Internet

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Download speed up to 30 Mbps

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Upload speed up to 10 Mbps

  • Use the Internet for recreational activities and browse the web
  • Stream music and videos
  • Download standard files
  • Send or receive emails


FAQ about Wi-Fi 6

Yes. If you have the white Helix Fi 2 gateway, all compatible devices on your network will use Wi-Fi 6. Make sure to run the most recent updates to your computer’s network card drivers in order to establish their connection with the gateway’s Wi-Fi 6.

Wi-Fi 6 is backwards compatible, supporting devices compatible with previous Wi-Fi technology. So your Wi Fi 5 compatible equipment will work with the Helix Fi 2 gateway and may even be more efficient.

Many smart phones or recent devices (from 2019) support Wi-Fi 6. We recommend that you consult the manufacturer’s website to verify if there is an “ax” mention in the device’s Wi-Fi settings, for example “Wi-Fi 802.11 a/b/g/n/ac/ax”.

Yes. The new Helix Fi 2 gateway enables you to optimize your Helix Internet service with multiple benefits, including Wi-Fi 6.

If your current Helix Fi gateway is still covered by Videotron’s 30-day satisfaction guarantee, contact Customer Service.

If not, log in to My Account. In the “Services and Equipment” section, select “Manage My Equipment” and then “Upgrade/Replace Equipment.” Then follow the steps that appear.

Note that you will have to pay the balance of your instalment plan related to your old gateway, if applicable, and choose a payment method for your new gateway, either a one-time instalment or a new monthly instalment plan.

Yes. Because Wi-Fi 6 is faster, 4K and 8K content streams smoothly, even when several other devices are connected to the network simultaneously.

Wi-Fi 6 allows you to download games much more quickly and play online without causing a decrease in network speed. It also reduces latency to provide an optimal play experience without any lag between the player’s action and the on-screen effect.

The Orthogonal Frequency Division Multiple Access (OFDMA) feature of Wi-Fi 6 speeds up data transmission and also reduces latency. Since data is transmitted in smaller packets to multiple devices in a single dispatch, the transmission is optimized to contain as much information as possible per dispatch, without lag.

Helix Internet offers you the most secure Wi-Fi2. The Advanced Security feature of the Helix Fi app, included in all our plans, protects your home Internet network by acting as a filter for incoming and outgoing traffic. This ensures that all your devices and objects connected to the Wi-Fi network are protected.

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1 Latest generation of Wi-Fi (802.11ax), subject to connection to the Helix Fi 2 gateway.

² For the protection of all devices connected to the Wi-Fi network at no additional cost. Conditional upon customer activating the Advanced Security feature free of charge in the Helix Fi app.