The Helix Fi gateway
An all-in-one modem and router, the Helix Fi gateway provides Wi-Fi 6 technology.1 Easily connect all your household’s TV terminals, wireless devices, and compatible smart equipment, and manage them in a snap with the Helix Fi app and its included Advanced Security options.
Helix Fi app
Self-diagnosis of channels for optimization and auto change between bands
Most secure Wi-Fi2 with integrated protection against cyberthreats
Ready for home automation
$12/month for 24 months
or $288 in one payment *
You need a Helix Fi gateway to enjoy Helix’s Internet and TV services. The gateway isn’t compatible with illico.
The smart, high-performance and secure Wi-Fi network is continuously optimized based on the people and devices connected to it, so you can enjoy an optimal connection at all times.
Centralized comprehensive management
The Helix Fi app allows you to manage your Wi-Fi network and the devices connected to it, even remotely. It also offers advanced security options to protect your network at all times.
Easy and fast installation
The Helix Fi gateway is installed in a few simple steps. This quick start guide enables you to make the most of your unlimited Internet right away.
Helix Fi gateway – Technical specifications
Width: 10 cm
Height: 21 cm
Depth: 10 cm
1 x 2.51 Gbps (WAN/LAN) Ethernet port
3 x 1 Gbps (LAN) Ethernet port
1 x EWAN port (EWAN mode supported)
2 x RJ-11 / PacketCable ports (telephone)
1 x 1 Gbps coaxial input
1 x separate 110 V power supply
Wi-Fi protocol: 802.11 g/n/ac/ax (Wi-Fi 6)
2,4 GHz Wi-Fi antennas: 4 x 4
5 GHz Wi-Fi antennas: 4 x 4 inch
Wi-Fi devices supported by band: 150
Maximum data flow: 2,5 Gbps
Wi-Fi security: WPA2
IoT antennas: Bluetooth and ZigBee
Backward compatibility with non-Wi-Fi ac/ax-enabled devices
1 WPS Button (Wi-Fi Protected Setup) and gateway restart button
Easily connect devices to the secure Wi-Fi network without having to manually enter the network name and password.
Resets the gateway by gently pressing with the tip of a pencil or small screwdriver.
2 Status LEDs
Indicator light that shows the gateway’s status.
3 telephone cord inputs (2)
Enable you to connect two telephones using a telephone cord (these inputs are not used for Videotron's Home Phone Service, which currently uses another technology).
4 Ethernet ports (4)
Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable.
5 Coaxial cable input
Enables you to connect the gateway to a coaxial outlet to activate the service.
6 Power supply input
Allows the gateway to be connected to a wall electrical outlet that is not connected to a dimmer switch or switch.
Frequently Asked Questions about Helix Fi gateway
To benefit from a reliable, intelligent and ultrapowerful Wi-Fi, with unlimited Internet access, a secure connection through Advanced Security options, the included Helix Fi application for easy management of your network, connected devices and home automation equipment.
Start by choosing the right plan for you. You will then be guided to select the Helix equipment required.
No. You only need one Helix Fi gateway, no matter what type of house you are in. With the Helix Fi app’s Full Network Test feature, you can test the connection of all your connected devices to your Helix Fi gateway’s Wi-Fi network to ensure that the coverage meets your needs.
If you see that the Wi-Fi signal is weak or intermittent in some rooms, you can extend your coverage by adding Wi-Fi pods.
No. The Helix Fi gateway is an all-in-one product that combines the features of a modem and router. It delivers optimized, stable and powerful Wi-Fi to all connected devices.
Yes, self-installation of the Helix Fi gateway is the quick, easy and free method to install your equipment yourself, at your own time and at your own convenience.
See the benefits of self-installation
If you do not wish to install your Helix Fi gateway yourself, you can, of course, have your equipment installed by a Videotron technician.
The Helix Fi 2 gateway is the latest generation of the Helix Internet all-in-one modem and router. It’s white, so easily distinguishable from the previous black model. Although the Helix Fi 2 gateway offers superior performance than its predecessor, its function remains the same. “Helix Fi gateway” therefore refers to both models to simplify your shopping experience.
Discover Helix Internet
Wi-Fi pods extend the coverage of your Wi-Fi network when necessary, such as in a very large house. They are easy to install and increase the stability and performance of your connection in areas further away from the Helix Fi gateway.
Helix technology is available or exclusively available in some regions.
1 Latest generation of Wi-Fi (802.11ax), subject to connection to the Helix Fi 2 gateway.
² Customer must enable the Advanced Security feature in the Helix Fi app, free of charge.
*Helix Fi Gateway
The Helix Fi gateway can be purchased through a single payment of $288 or an instalment plan of $12/month for 24 months. Taxes not included. An extended product warranty for an additional 24-month period is also available for $36.
Wi-Fi pods can be purchased through a single instalment of $ 120 or an instalment plan of $5/month for 24 months. Taxes not included.