Helix Fi app


Helix Fi app

Easy control of your network and simplified management of your online activities for healthy Internet usage.

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Control all aspects of your Wi-Fi network, even remotely

The Helix Fi app, included in all Helix plans, makes it easy to manage your devices’ and family members’ network connection from wherever you are. Plus, it provides the most secure Wi-Fi1, including Advanced Security options that enhance the protection of your network and your connected home.

Explore these practical features by downloading the Helix Fi mobile app.

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App Helix Fi Profils

Managing by profile, to adopt good habits at any age.

Create a user profile for each member of your family, add or delete users, and manage Internet and device usage based on each person's age and online activities. Learn to switch off and set an example of moderation for the younger ones.

App Helix Fi Gestion heures

Managing access time, for beneficial screen breaks.

See who is connected to your network at any time and determine each person’s connection schedules. Allocate a predefined number of hours per profile for the week or weekend and receive a notification when the time is up. When it is time to eat or sleep, ensure quality moment or restful sleep by suspending access for a set amount of time.

App Helix Fi Appareils connectés

Managing connected devices, because there are more and more of them.

Configure and manage your devices from wherever you are. See which ones are connected and check their Internet connection performance. Track browsing time per device and temporarily interrupt their Internet access if needed.

App Helix Fi Réseau

Managing your network, for solutions at your fingertips.

See your network name and password and the status of your Internet connection, test your devices’ connection to Wi-Fi and get recommendations for optimization, find the best location for your Wi-Fi pods, and troubleshoot certain issues yourself.

App Helix Fi Contrôle du temps

Benevolent control at all times, not just for parents.

Enable Parental Control to ensure your family is using the Internet appropriately. Customize it for each profile to limit your young ones’ access to inappropriate sites and how much time they spend on the Internet.

With the Active Time Details feature, view how much time you and other users in your network spend online and what applications they use. Take advantage of this overview of your family's daily activity to establish good Internet habits that allow everyone to manage their screen time and make good use of it.

App Helix Fi Wi-fi sécuritaire

The most secure Wi-Fi1, to better protect you.

Find out who is connected to your Wi-Fi network at any point in time and get notifications when new devices connect to it. Block access to former users and quickly access your login information to change it as required.

Take advantage of the Advanced Security included into your Helix Fi app to protect all your connected devices against malicious sites, targeted attacks and intrusion attempts. Be notified in real time and even remotely as soon as a suspicious activity or a threat is detected on the devices using your home network and quickly correct the situation, by applying the proposed solution.

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Control your home automation with the Helix Fi app

Link your compatible smart equipment to the Helix Fi app on your mobile for simplified, centralized management. You could, for example, control your Philips Hue lights and TP-Link light switches from anywhere.

Transfer your services to Helix

Helix services are full of technological perks such as voice command, cross-platform TV interface, Helix Fi app and Advanced Security. It’s time to get them!

Gif Internet 1 GIGA EN

Internet speed options for more flexibility

Helix Internet offers several choices of Internet speed to meet all types of needs. Choose the download speed that suits you between our Unlimited GIGA, 400, 100, 60 or 30 Internet plans.

Internet plans that match your usage habits

Icone Internet Giga MBITS

Internet GIGA

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Download speed up to 940 Mbps

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Upload speed up to 50 Mbps

  • No longer having to worry about Internet speed, the number of people and devices connected at the same time, the type of activities performed simultaneously, or the home automation equipment capacity for your smart home.


Icone Internet 400 MBITS

400 Internet

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Download speed up to 400 Mbps

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Upload speed up to 50 Mbps

  • Simultaneously connect multiple devices for various uses
  • Stream audio and video content
  • Perform multiple simultaneous downloads
  • Play multiplayer video games


Icone Internet 100 MBITS

100 Internet

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Download speed up to 100 Mbps

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Upload speed up to 30 Mbps

  • Stream 4K content across multiple screens
  • Play video games online
  • Quickly download and share large files
  • Work collaboratively online


Icone Internet 30 MBITS

30 Internet

Icons Internet 30 services
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Download speed up to 30 Mbps

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Upload speed up to 10 Mbps

  • Use the Internet for recreational activities and browse the web
  • Stream music and videos
  • Download standard files
  • Send or receive emails


Frequently asked questions about Helix Fi app

The Full Network Test, a feature of the Helix Fi app, enables you to test the connection of all your connected devices to your Helix Fi gateway’s Wi-Fi network to ensure that the coverage meets your needs.

You can test your entire Wi-Fi network or a specific device. When connection issues are detected, the Full Network Test will present you with tips on how to improve the situation yourself.

See how to test your Wi-Fi network connection

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*Helix technology is available, or exclusively available, in some regions.

¹ Customer must enable the Advanced Security feature in the Helix Fi app, free of charge.