Physical impairment

Select a service to discover features that make everyday life easier for people with mobility and dexterity issues.

Mobile

Voice command
Control your device with spoken commands.

Speed dial
Dial a number without having to press the keys one by one.

Automatic response
Can’t answer right now? Press a single key to send a predefined response.

Customizable menus, shortcuts, and displays
Configure your device display based on your needs: most used applications, number of icons per screen, weather display, font size, etc.

Predictive text entry
Communicate more effectively by typing the first few letters of a word to give you a choice.

See the accessibility features of the major manufacturers

Discover Videotron Mobility

Internet

Helix Fi app
Autonomy reinvented! Set up your Wi-Fi, find your Wi-Fi network password, manage your family’s network usage, and much more.
Learn more.

Discover Videotron Home Internet

TV

Channel filter
Add your preferred channels to your favourites list or the Program Guide.

Access to the 9 most recent channels (Helix)
Press the back arrow to see the 9 previously viewed items.

Discover Videotron TV

See the accessibility features Helix offers

Entertainment

Club illico
Endless entertainment! Enjoy unlimited access to a catalogue of more than 6,500 French-language titles for the whole family, including Club illico original productions, exclusive series, movies, content for kids, and new releases each week, to watch at your leisure.

Download content to watch whenever and wherever you like, or stream from the Club illico app with Chromecast, AirPlay or Apple TV1.

Club illico app
Another way to watch your favourite content! Access Club illico online at clubillico.com and on your tablet or mobile with the Club illico app, anywhere in Canada.

Vrai
Discover Vrai, Québec’s first subscription-based platform that exclusively offers non-scripted content through many original local productions, as well as key brands from elsewhere, including major international hits.

Whether it’s comedy, documentaries, cooking, decor, investigations, or reality TV, Vrai is brimming with uninhibited and limitless content of all kinds in French, to be watched on demand.

Helix TV app
The Helix TV app is free with all Helix TV or Helix TV App plans. Access your TV content anytime on your mobile devices, computers, and all your screens, whether you’re at home or elsewhere in Québec.

Discover Videotron Entertainment

Telephony

Telephone directory assistance (411) package
Free monthly plan* for Videotron Residential Home Phone customers aged 65 or older or who have a functional limitation (visual, hearing, cognitive, physical, or speech impairment). To use directory assistance, simply dial 411. Overseas assistance is also available through the operator service (0).

* Certain conditions apply.

Discover Videotron Home Phone

Other services

Access to Videotron’s websites
Browse with ease thanks to the new modules built into our websites, which comply with Web Content Accessibility Guidelines 2.0 (WCAG 2.0). Learn more.

Free installation of Helix services
Enjoy free installation and valuable tips from our technicians to kick things off with Helix on the right foot!

Adapted repair services
Get free courier service for the repair of the mobile device used with your Mobile plan. Learn more.

30-day satisfaction guarantee
Not completely satisfied with your services? You have 30 days from activation to terminate your agreement and obtain a refund. Learn more about guarantees.

How can we help?

Our specialized representatives would be happy to help you.

Get fast service in real time with just one click.

Monday‒Friday: 8 a.m. to 7 p.m.

Saturday and Sunday: 9 a.m. to 6 p.m.

Faites-nous part de vos besoins particuliers dès le début de la conversation. Nous tenons à vous offrir une expérience optimale et satisfaisante!

To chat with a representative, follow one of the links below and click the Chat button.

Chat with Customer Service

Chat with Technical Support

Residential services

RESIDENTIAL SERVICES

1 877 512-0911

Toll-free across Québec

Monday‒Friday: 8 a.m. to 7 p.m.

Saturday and Sunday: 9 a.m. to 6 p.m.

Share your specific needs early in the conversation. We want to provide you with an optimal and satisfying experience!

Business services

BUSINESS SERVICES

1 877 512-8590

Monday‒Friday: 8 a.m. to 6 p.m.

Residential services

RESIDENTIAL SERVICES

1 877 380-2611

Toll-free across Québec

24/7

Business services

BUSINESS SERVICES

1 800 561-4248

24/7

Feedback on accessibility at Videotron

Let us know how we can improve the accessibility of our products and services. We welcome your feedback!

For all the details on sending feedback and how it is processed, please consult the Feedback Process Description.

How to send your feedback

To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:

 checklist

Form

Fill out our online form:

icone mail

Email

Send your feedback or request by email to accessibilite.retroaction@videotron.com.

 Call you

Phone

Contact Customer Service at:

  • 1-877-512-0911 for our Residential services
  • 1-877-512-8590 for our Business services

The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.

IMPORTANT

  • You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
  • If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
  • By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
  • The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.

Making a complaint

Our accessible stores

Complexe Desjardins Videotron kiosk

150, rue Sainte-Catherine Ouest
Complexe Desjardins
Montréal (Québec) H5B 1B2
Learn more

Saint-Roch Videotron store

510 boulevard Charest Est
Québec, QC G1K 9L6
Learn more

Carrefour Laval Videotron store

3035 boulevard le Carrefour
Carrefour Laval
Québec, QC H7T 1C8
Learn more

Videotron store and kiosk at Carrefour de l’Estrie

3050 boulevard de Portland
Carrefour de l’Estrie
Sherbrooke, QC J1L 1K1
Learn more

1 Downloading content requires a Wi-Fi network connection and uses up data. Available for selected content. Up to 15 downloads per device (the maximum number of downloads for Videotron customers may differ). Downloaded content is accessible for 30 days only.