Hearing limitations

Select a service to discover features that make everyday life easier for our customers with impaired hearing.

Mobile

Contact photo ID
Save photos of your contacts to recognize who is calling you.

Vibration mode alerts and notifications
Know right away when you get a call or a message.

TTY compatibility
Connecting your mobile phone to a compatible teletypewriter makes it easy to send and receive messages.

Compatibility with hearing aids (BluetoothTM)
Reduce ambient noise with a direct wireless connection between your mobile phone and your hearing aids.

Text with 911
Contact 911 emergency services by text message! To use Text with 911, you must register by contacting Customer Service. They will check whether the service is available in your area. Learn more about Text with 911.

See the accessibility features of the major manufacturers

Discover Videotron Mobility

Our customized offerings

$20 discount on a Mobile plan

Get a $20 discount on the Mobile plan of your choice. This offer is exclusively for people living with visual or hearing impairment. Browse our plans

Internet

Helix Fi app
Autonomy reinvented! Set up your Wi-Fi, find your Wi-Fi network password, manage your family’s network usage, and much more.
Learn more

Discover Videotron Home Internet

TV

Subtitles
Follow all the action in your favourite shows with subtitles that capture the spoken dialogue and describe other important sounds.

BluetoothTM compatibility
Watch TV with your loved ones while enjoying better sound and reduced ambient noise.

Discover Videotron TV

See the accessibility features Helix offers

Entertainment

Club illico
Endless entertainment! Enjoy unlimited access to a catalogue of more than 6,500 French-language titles for the whole family, including Club illico original productions, exclusive series, movies, content for kids, and new releases each week, to watch at your leisure.

Download content to watch whenever and wherever you like, or stream from the Club illico app with Chromecast, AirPlay or Apple TV1.

Club illico app
Another way to watch your favourite content! Access Club illico online at clubillico.com and on your tablet or mobile with the Club illico app, anywhere in Canada.

Vrai
Discover Vrai, Québec’s first subscription-based platform that exclusively offers non-scripted content through many original local productions, as well as key brands from elsewhere, including major international hits.

Whether it’s comedy, documentaries, cooking, decor, investigations, or reality TV, Vrai is brimming with uninhibited and limitless content of all kinds in French, to be watched on demand.

Helix TV app
The Helix TV app is free with all Helix TV or Helix TV App plans. Access your TV content anytime on your mobile devices, computers, and all your screens, whether you’re at home or elsewhere in Québec.

Discover Videotron Entertainment

Telephony

Call Display
Quickly see who’s calling.

Relay service for the hearing-impaired (711, IP, and video)
Communicate more easily with proven and effective text-to-voice or sign language interpretation services. Learn more.

Telephone directory assistance (411) package
Free monthly plan* for Videotron Residential Home Phone customers aged 65 or older or who have a functional limitation (visual, hearing, cognitive, physical, or speech impairment). To use directory assistance, simply dial 411. Overseas assistance is also available through the operator service (0).

* Certain conditions apply.

Discover Videotron Home Phone

Other services

Access to Videotron’s websites
Browse with ease thanks to the new modules built into our websites, which comply with Web Content Accessibility Guidelines 2.0 (WCAG 2.0). Learn more.

Free installation of Helix services
Enjoy free installation and valuable tips from our technicians to kick things off with Helix on the right foot!

Adapted repair services
Get free courier service for the repair of the mobile device used with your Mobile plan. Learn more.

30-day satisfaction guarantee
Not completely satisfied with your services? You have 30 days from activation to terminate your agreement and obtain a refund. Learn more about guarantees.

How can we help?

Our specialized representatives would be happy to help you.

Get fast service in real time with just one click.

Monday‒Friday: 8 a.m. to 7 p.m.

Saturday and Sunday: 9 a.m. to 6 p.m.

Faites-nous part de vos besoins particuliers dès le début de la conversation. Nous tenons à vous offrir une expérience optimale et satisfaisante!

To chat with a representative, follow one of the links below and click the Chat button.

Chat with Customer Service

Chat with Technical Support

Residential services

RESIDENTIAL SERVICES

1 877 512-0911

Toll-free across Québec

Monday‒Friday: 8 a.m. to 7 p.m.

Saturday and Sunday: 9 a.m. to 6 p.m.

Share your specific needs early in the conversation. We want to provide you with an optimal and satisfying experience!

Business services

BUSINESS SERVICES

1 877 512-8590

Monday‒Friday: 8 a.m. to 6 p.m.

Residential services

RESIDENTIAL SERVICES

1 877 380-2611

Toll-free across Québec

24/7

Business services

BUSINESS SERVICES

1 800 561-4248

24/7

Feedback on accessibility at Videotron

Let us know how we can improve the accessibility of our products and services. We welcome your feedback!

For all the details on sending feedback and how it is processed, please consult the Feedback Process Description.

How to send your feedback

To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:

 checklist

Form

Fill out our online form:

icone mail

Email

Send your feedback or request by email to accessibilite.retroaction@videotron.com.

 Call you

Phone

Contact Customer Service at:

  • 1-877-512-0911 for our Residential services
  • 1-877-512-8590 for our Business services

The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.

IMPORTANT

  • You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
  • If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
  • By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
  • The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.

Making a complaint

Our accessible stores

Complexe Desjardins Videotron kiosk

150, rue Sainte-Catherine Ouest
Complexe Desjardins
Montréal (Québec) H5B 1B2
Learn more

Saint-Roch Videotron store

510 boulevard Charest Est
Québec, QC G1K 9L6
Learn more

Carrefour Laval Videotron store

3035 boulevard le Carrefour
Carrefour Laval
Québec, QC H7T 1C8
Learn more

Videotron store and kiosk at Carrefour de l’Estrie

3050 boulevard de Portland
Carrefour de l’Estrie
Sherbrooke, QC J1L 1K1
Learn more

1 Downloading content requires a Wi-Fi network connection and uses up data. Available for selected content. Up to 15 downloads per device (the maximum number of downloads for Videotron customers may differ). Downloaded content is accessible for 30 days only.