Rate adjustment

Here are the answers to your questions about our rate adjustment.

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Why did you receive a rate adjustment notice?

In order to keep meeting all your needs and offer you innovative products and an increasingly reliable, powerful network, we needed to adjust the rates of some services in early 2022.

These adjustments will enable us to keep offering you cutting-edge products and adapt our services to your ever-increasing connectivity and entertainment needs. To do so, Videotron commits to:

  • Work to continue to offer you innovative products
  • Invest heavily in the expansion of its Internet and cellular network
  • Have an ever more efficient network to meet all your entertainment needs
  • Provide services that meet the highest standards of telecommunications
  • Connect as many people as possible
  • Develop new services such as home automation
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What are the technological advances offered by Videotron?

We are constantly developing innovations in order to give you all the benefits of the latest technologies, for example:

  • Helix equipment at the cutting edge of technology
  • The best Wi-Fi technology in Québec*, with the intelligent, ultrafast and high-performance Wi-Fi 6
  • The Helix Fi app with Advanced Security to manage your network and connected devices, even remotely
  • Home automation with centralized management to simplify your daily life
  • 100% cloud-based TV entertainment in one place
  • Voice command to control your connected life
  • Your favourite apps right on your TV (Netflix, YouTube, Club illico, Vrai, etc.)
  • The Helix TV app so your content follows you everywhere
     
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What kind of customer experience do you have?

As a Videotron client, you have 24/7 access to remote technical support, usage notifications, security services and advice from expert technicians. It also means access to a self-service transactional site and the option of easy self-installation of your equipment. That’s what makes our customer service really stand out.