What is the Active Time Details feature?
The Helix Fi app’s Active Time Details feature allows you to view, for each user profile you have created, the applications used by that user and their usage time on your home network.
“Active time” is when an application or website sends and receives information on your Wi-Fi network.
Never used the Helix Fi app before? Find out how to download and connect to it.
Enabling the Active Time Details feature
- In the People section, choose a profile and tap at the top right.
- Select Active Time Details.
- Tap Enable.
The activity details will now be displayed on the designated profile page, in the Today’s Active Time section.
The Active Time Details feature tracks the usage time for apps in use on Android, iOS, MAC, and Windows phones, tablets, and computers. Game consoles, smart TVs, and platforms like Amazon Kindle are excluded.
Viewing the activity report
- In the People tab, select a profile to see how much time that user spent online and view their most-used apps in the Today’s Active Time section.
- Tap View More, then Skip to Categories to view the report in categories of applications used, such as Games, Social media or Entertainment.
Understanding the activity report
- The report shows how long an application has been used by a profile in the past seven days.
- App usage history is rounded up to five minutes (two minutes are rounded to five minutes).
- The report is updated every 15 minutes.
- App usage time is only tracked when using the Internet.
Confidentiality and responsible use
Videotron and its representatives do not have access to the data in your activity reports.
You have sole access to the data associated with device activity for your Wi-Fi network profiles. Your use of it is governed by the legal acceptance during the activation process.
Frequently asked questions about Active Time Details
Does the usage of an app not seem to match the actual usage? One of the following cases may be the reason:
A website for which an application exists was accessed: When you access, from a browser, a site for which an app also exists, the activity time can be counted as usage of the linked app. For example: You access the Facebook site, and it shows up in the report as Facebook usage.
The app was open in the background or embedded content from an app was accessed: Background activity (music streaming, minimized apps and games, inactive tabs, push notifications) and embedded activity (YouTube video on another platform, Facebook authentication, article containing tweets, games hosting ads) may also be included. For example: You listen to 10 minutes of videos on YouTube, then open Twitter without closing the YouTube window, so the time of use for YouTube continues simultaneously with Twitter.
Simultaneous consumption of the same app on two devices of the same profile is counted only once: If you open Facebook at the same time on two devices and view it for one hour on both devices, only one hour will be displayed in the report.
Not all apps are counted: At the moment, more than 100 popular apps are detected and tracked by the Active Time Details feature. Therefore, an application might not be listed in the activity details despite its use. To ensure proper control of Internet access, we recommend enabling Parental Control to prevent access to content you deem inappropriate.