How do you pair your voice remote? Learn how to program it.

Using an old remote
Have you changed your Helix TV terminal and want to pair it with an old voice remote? You must first unpair your remote.

Using a new remote
Are you activating your voice remote with a Helix TV terminal for the first time? Follow the instructions below:

1. Turn on your television.
2. Connect your Helix TV terminal; it will turn on automatically.
3. Select the appropriate HDMI input.
4. Remove the plastic tab on the back of your Helix remote.
5. Point the remote control at the terminal and press .
6. Follow the instructions on your television screen.
7. You can now use your voice remote to control your Helix TV terminal.

Follow these instructions to pair your voice remote with your TV for first-time use.

Automatic pairing: In most cases, your voice remote will automatically recognize your TV. If so, follow the on-screen instructions to complete the pairing.

Pairing by TV brand: If automatic detection is not possible, you will be prompted to choose your TV brand. Follow the on-screen instructions to complete the pairing.

Manual pairing: If neither of the previous two pairing options is possible, you can manually pair your voice remote to your TV. To do this, follow the instructions below:

1. Hold down the HELIX and MUTE buttons for 5 seconds.

   Note: If using the large button voice remote, hold down the HOME and INFO buttons for 5 seconds.

2. Wait for the light on the remote to turn green.
3. Enter the five-digit code, corresponding to the brand of your TV, that appears on the screen and press OK.
4. Test your TV’s volume control.
5. If you can control it, select It works. Not working? Start the pairing over again.

See the list of codes by TV brand

1. Make sure your TV, Helix TV terminal and audio receiver are turned on.
2. After pairing your television, when the terminal asks you the question “Would you also like to control your audio receiver with the remote?” select “Yes”.
3. Follow the on-screen instructions to pair your audio receiver.

See the list of codes by audio receiver brand

Didn’t pair the voice remote control with your TV or audio receiver during the first installation? Want to pair the voice remote with another TV or audio receiver? Follow these instructions.

1. Press the  button saying “Remote control” or press the  button on your remote control and select the “Remote control” option on the screen.
2. Follow the same instructions for pairing voice remote to TV for a first-time installation.
3. After pairing the remote to the TV, you will be prompted to pair your remote with your audio receiver.

Want to pair your voice remote control with another Helix TV terminal? You must first unpair your remote. This will unpair the terminal, your TV and, if applicable, your audio receiver. Voice remote will no longer work on this Helix TV terminal.

1. Hold buttons A and D down until the light turns green.

   Note: If using the large button voice remote, hold down the HOME and PG Up buttons until the light turns green.

2. Then press 9-8-1 to reset your remote. The light on the remote will turn blue and begin to flash.
3. Check if you can control the volume on your TV. If this is not possible, your remote has been successfully unpaired.
4. To re-pair with your new terminal, point the remote control at it and press .
5. Follow the instructions on your television screen.

The HDMI-CEC feature lets you turn on or off your TV and Helix TV terminal simultaneously with one remote as well as automatically tune in the correct video input when the terminal is turned on.

To use the HDMI-CEC feature:

• Your TV and Helix TV terminal must be directly connected by an HDMI 1.2 or higher cable, as provided by Videotron.
• The Helix voice remote must be paired with your TV. If you haven’t already done so, learn how to pair your voice remote.
• The feature must be enabled in your TV and terminal.

Note that the HDMI-CEC feature is enabled by default on your Helix TV terminal, as well as on most televisions. To find out if this is the case on your TV, see the term used by your television’s manufacturer to refer to the HDMI-CEC feature.

Just getting started with Helix TV? Explore the buttons on your voice remote.

Want to familiarize yourself with your new remote control? See how to use the voice command.

Need to reset your remote or check the battery status? Read this article on how to troubleshoot the Helix voice remote