Wi-Fi pods only work with Helix Internet. Not subscribed to Helix? Check out our tips for improving your Wi-Fi network.
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Select your Wi-Fi pod
Wi-Fi pod components
- Ethernet port
You can connect devices directly to your Wi-Fi pods. A wired connection helps stabilize the connection, if need be. Status LED
Indicator light that shows the pod’s status.
Off:
Have you plugged your pod in, but the light is still off? If the indicator light doesn’t come on, it probably means that there’s no power.Is the power on? Your pod has been connected to the Wi-Fi network. You can confirm this by looking up the pod in your Helix Fi application.
Continuous flashing:
Have you plugged your pod in and are now getting a flashing light? The pod is connecting to your network (activation).Did the light start flashing after the pod was connected to your network? Your pod is no longer being detected. Fix this problem using your Helix Fi mobile app.
Good to know
When plugging in your Wi-Fi pods, make sure the Ethernet port is facing down. That way dust won’t accumulate in the socket.
How many Wi-Fi pods do you need?
The number of pods to install may vary based on your needs. How much Wi-Fi coverage do you need?
Recommended: 3 pods
For most Quebec homes, 3 pods in addition to the Helix gateway are enough. They will help prevent weak signals and stabilize your Internet connection.
Specific requirements
You will need 1 or 2 pods to cover one or two areas. For example, you could install a pod in your kitchen to extend the coverage to the outdoor patio.
You will need 4 or more pods to cover a very large home, depending on its height, area and number of rooms.
Good to know
You can order one or more pods in My Account.
Technical specifications
Dimensions
Width: 8.38 cm
Height: 8.15 cm
Depth: 4.48 cm
Physical characteristics
Colour: white
QCA9563 (2.4 MHz) Dragonfly
QCA9886 (5GHz) Besra
Bluetooth LE 4.0
Connector
1 x 1 Gbps Ethernet port
1 status LED
Direct power supply 90-120 VAC, 50-60 Hz
Radio output power:
5 GHz - 15 dBm 2x2ac MCS7
2.4 MHz – 10 dBm 2x2n MCS7
Connectivity
Dual band, IEEE 802.11 a/b/g/n/ac
MU-MIMO
Antenna 2 x 2
Channel support 20, 40 MHz and 80 MHz on 5 GHz
Wi-Fi pod 2 components
- Ethernet ports
You can connect devices directly to your Wi-Fi pods. A wired connection helps stabilize the connection, if need be. - Status LED
Indicator light that shows the pod’s status.
When you first plug it in: the light flashes to show that the pod is plugged in and is connecting to your network (activation).Once the pod is activated: the light stops flashing and stays off.
After activation: if the light flashes for more than two minutes, the pod is no longer being detected. Fix this connection problem using your Helix Fi mobile app.
Good to know
When plugging in your Wi-Fi pods, make sure the Ethernet port is facing down. That way dust won’t accumulate in the socket.
How many Wi-Fi pods 2 do you need?
The number of pods to install may vary based on your needs. How much Wi-Fi coverage do you need?
Recommended: one Wi-Fi pod 2
For most Quebec homes, for example a one or two-story home with three to four bedrooms, a single Wi-Fi pod 2 is enough. It will help prevent weak signals in the rooms furthest from the Helix Fi gateway and stabilize your Internet connection.
Specific requirements
To get full coverage throughout a very large house with five or more bedrooms, you may need two pods, depending on how big the rooms are, the thickness of the walls and what they’re made of.
Wi-Fi pods cannot be installed outside, but a pod installed in the room next to your patio or deck will extend the coverage outdoors
Good to know
You can order one or more pods in My Account.
Technical specifications
Dimensions
Width: 9.6 cm
Height: 8.7 cm
Depth: 3.6 cm
Physical characteristics
Colour: white
QCA4019 – Dakota – Main Soc
QCA9994 – Cascade – 4x4 5 GHz Wi-Fi
Bluetooth LE 4.0
Connector
2 x 1 Gbps Ethernet port
1 status LED
Direct power supply 100-240 VAC, 50-60 Hz
Radio output power:
5 GHz - 15 dBm 2x2ac MCS7
2.4 MHz – 13 dBm 2x2 MCS7
Connectivity
Tri-band technology:
4x4 MIMO 802.11a/n/ac 5 Ghz Radio 1
2x2 MIMO 802.11a/n/ac 5 Ghz Radio 2
2x2 MIMO 802.11b/g/n 2.4 GHz
5 Ghz Mu-MIMO with beamforming
Channel support 20, 80 MHz and 5 GHz
Frequently asked questions about Wi-Fi pods
Wi-Fi pods 2 are the second generation of pods – they provide enhanced and expanded coverage. They have two Ethernet ports instead of one, as well as tri-band technology that, combined with automatic channel optimization, provides superior coverage and speed.
Yes. You can pair the Wi-Fi pods 2 with both the black Helix Fi gateway and the white Helix Fi 2 gateway. You can also have first- and second-generation Wi-Fi pods working together on your network.
Wi-Fi pods extend the Wi-Fi range in your home to reach areas where the signal is weak. They’re not designed to provide your maximum plan speed everywhere in your home. For example, if your plan is up to 100 Mbps, the pods will not necessarily deliver that speed throughout your entire home. However, they will make it possible to connect devices to your Wi-Fi in areas that didn’t use to get coverage.
You can order one or more pods easily in My Account.