Are you experiencing connection issues now that your Wi-Fi pods have been installed? Here are a few simple solutions that should generally help you sort out those little hiccups yourself.
One of my Wi-Fi pods is offline. How can I bring it back online?
If a pod goes offline, it will show as not connected in the WiFi section of the Helix Fi app. To bring it back online, follow these steps:
- In the WiFi section, tap Get help with reconnecting this Pod.
- Select the offline pod.
- Tap Troubleshoot, then follow the suggested steps.
Is the offline pod new? Before you try the troubleshooting procedure, complete the installation and configuration of the pod.
How can I remove unused Wi-Fi pods from the Helix Fi App so they’re not showing as offline?
In the Helix Fi app on your mobile device:
- Select the WIFi tab, then tap View WiFi Equipment.
- Select the pod you wish to remove.
- Tap Device Details, then Remove Pod at the bottom of the screen.
- Confirm the deletion.
All my Wi-Fi pods are online, but I’m still having Wi-Fi issues. What should I do?
If you're experiencing connectivity issues that are limiting your ability to perform specific functions (i.e., streaming video), try the following:
- Connect your device via Ethernet to a Wi-Fi pod or the Helix Gateway.
- Move one or more pods closer to the Gateway or another pod.
- Purchase additional pods. Keep in mind that installing more pods than necessary may affect the speed of your home’s wireless network. Our technicians can help optimize your installation.
- Disconnect your device from your Wi-Fi network, then reconnect.
A device isn’t connecting to the nearest Wi-Fi pod. What should I do?
Nothing at all! Much like your GPS might suggest an alternate route to get you to your destination faster, the best connection point for a given device may not necessarily be the closest one. Pods communicate with each other and the Gateway to monitor the number of devices connected in the home, their location and the type of Wi-Fi connection each device needs. This ensures your device is operating with the best signal.
