In Québec, Canada, and the US
Calls
| Local calls (off-plan) | $0.75/min. |
| Long-distance calls to Québec, Canada, or the US | $0.75/min. |
| International long-distance calls | View the international long-distance rates. |
| Roaming calls to Québec, Canada, or the US | $0.75/min. |
| Roaming international calls | Long-distance rates apply. View the international long-distance rates. |
Text messages (SMS)
| Incoming text messages | No fee |
| Outgoing text messages (off-plan or when roaming) | $0.25/SMS |
Text and long-distance messages
The concept of long distance does not apply to SMS or MMS messages. Fees apply to text messages only when you exceed your plan’s limit or send them while roaming.
Photo/video messages (MMS)*
*An MMS is a text message that contains multimedia elements, such as emojis, GIFs, photos, or videos. Learn more.
| Incoming MMS messages | No fee |
| Incoming MMS messages (when roaming) | Data transfer charges/fees, depending on the media attached to the message. |
| Outgoing MMS messages (off-plan) | $0.25/MMS |
| Outgoing MMS messages (when roaming) | $0.25/MMS + data transfer charges/fees, depending on the media attached to the message. |
Mobile data
| Off-plan or roaming data | $0.15/MB |
Data usage appears as dollars per megabyte (MB). One GB equals 1,024 MB. Learn more about mobile data usage.
When do roaming charges apply?
Roaming charges apply when you use your mobile services in a territory that’s not covered by your plan. Learn more about how roaming works and the territories that are covered by travel plans.
Going on a trip?
Explore the world freely with our mobile options for travellers, such as our Canada-US and Canada-France phone plans.
Internationally
| Incoming SMS messages | No fee |
| Incoming MMS messages | Data transfer charges/fees, depending on the media attached to the message. View international usage rates. |
| Outgoing MMS messages | Text message rate + data transfer charges/fees, depending on the media attached to the message. View international usage rates. |
| Calls, data, and other usage while roaming | View international usage rates. |
Other pay-per-use add-ons and services
| 611 – Videotron Customer Service | Toll-free, 24/7, from anywhere in the world |
| Calls to a telephone service | Service rate + call rate. View the rates for the most popular telephone services. |
| Call Forwarding | $0.75/min. View details on using Call Forwarding. |
Frequently Asked Questions about pay-per-use mobile services
To find out which territories and services are included in your plan, go to the Mobile section of the Customer Centre or the User Centre + app. Any usage that exceeds the limits or coverage of your plan is billed on a pay-per-use basis at the rates indicated above.
It depends on the area covered by your plan (for example, Canada or Canada and the US).
Local calls: within your region Almost all our current plans include unlimited local calls. If your plan does not include unlimited local calls, you’ll be charged for each call made after you exceed the number of minutes included.
Long-distance calls: from your region to another region Almost all our current plans include unlimited long-distance calls to numbers located in the covered territories. However, long-distance calls are billed on a pay-per-use basis if:
- Your plan does not include unlimited long-distance calls, and you exceed the number of minutes included.
- You make a long-distance call to a number in a territory not covered by your plan. View international long-distance calling plans.
Roaming calls: from outside your coverage area to any destination All services, including calls, are billed as roaming when you’re outside the area covered by your plan.
To find out which territories and services are included in your plan, go to the Mobile section of the Customer Centre or User Centre + app.
Mobile data: yes
We can send you up to three text messages before you reach your data usage limit. To make sure you receive these notifications and to get other tips, check out our tips for managing your mobile data usage.
Calls and text messages: no
We don’t send notifications before the usage limit is reached for calls or text messages, if applicable. But you can track your usage in real time in the Mobile section of the Customer Centre or User Centre + app.
611 (to contact our Customer Service Department) is always toll-free, 24/7, from anywhere in the world.
For other special numbers, long-distance and roaming charges may be billed in addition to service charges, if applicable. View the rates for the most popular telephone services.
