Attention
Carriers in the US are gradually removing their 3G network. To avoid a decline in mobile service on the go, your device must be compatible with the VoLTE feature.
Roaming in Canada and abroad
When you exceed the territory limit of your plan or the territory covered by Videotron or partner networks, you will be charged roaming fees.
To avoid paying fees, turn off mobile data roaming in your mobile settings.
Mobile services with roaming
When roaming, the services you have access to on your mobile phone can vary from one territory to another.
Call Forwarding: enable or disable Call Forwarding in the menu on your device. Roaming charges apply if Call Forwarding has not been programmed before you leave.
Learn how to enable Call Forwarding on your device.
Voicemail: if your phone is turned off, people calling you will reach your voicemail. To listen to your messages, charges apply. Consult pay-per-use mobile services.
Consult how to use Voicemail on a mobile phone.
Call Display: this service works while roaming and is not subject to charges.
Text, photo, and video messaging: enable data roaming to access photo and video messages abroad. Note that incoming text messages are free outside Canada, but that roaming charges apply to outgoing texts.
On tablet: data services on tablet are not available abroad. Connect to a Wi-Fi network to use your tablet.
Regular roaming rates
Here are the regular roaming rates for options that are not included in your Mobile plan:
Regular roaming rates: calls
$0.75/min
$1.45/min
$0.75/min
$1.45/min
Rates may vary in certain countries. Consult the roaming rates list.
Regular roaming rates: texts
$0.25/text message sent
Incoming messages free
$0.25/text message sent
Incoming messages free
Rates may vary in certain countries. Consult the roaming rates list.
Regular roaming rates: photo and video messages
$0.25/photo or video message sent
(Incoming messages free) + data transmission charges applicable to sent and received messages
$0.25/photo or video message sent
(Incoming messages free) + data transmission charges applicable to sent and received messages
Rates may vary in certain countries. Consult the roaming rates list.
Regular roaming rates: Internet on mobile
How to know if my mobile works abroad
Verify your phone’s compatibility with the network abroad by consulting the operators and technologies available in your destination.
Your mobile is automatically unlocked (Voice and Data) in Canada, the US, and abroad, unless you request otherwise.
If your mobile was not purchased from Videotron, verify if there is a roaming agreement between the country you'll be travelling to and Videotron. Check with your device's manufacturer to make sure that it has the right frequencies for your destination. You can usually obtain this information from a device’s manufacturer.
Frequent questions about roaming
To avoid roaming charges, disable the roaming data on your mobile phone. Note that on a new Videotron device, roaming data is disabled by default. By disabling it, you will be able to use your mobile in the territory included in your plan (Québec, Canada) without fear of roaming charges.
Yes. Although US use is included in your plan, your device recognizes the territory as roaming and the option must be enabled.
If you are travelling along a border, pay attention to accidental roaming (when the mobile connects to a tower in another country). This use will not be covered by your plan.
Yes. You can choose between two options to communicate with your loved ones without having to pay roaming charges.
Make calls and send texts internationally or in the United States using the Wi-Fi network through Wi-Fi Calling.
Use your Canada and US plan under certain conditions, thanks to the Daily Traveller Pass.
Yes. To get more details on this option, see Daily Traveller Pass.
Yes. To know the roaming rates for different destinations, see the pay-per-use services.
To make a call when you are abroad, add the + symbol and country code in front of the number you want to call. For example, to make a call from abroad to Canada, dial the number in the following form: + 1 XXX-XXX-XXXX.
To make the + symbol on your mobile phone, hold down the 0 key.
Conditions
1 Billed by increments of several KB.
