How to enable or disable my mobile data
When mobile data is disabled, you can still make and receive calls, exchange text messages (SMS), and use the Internet on a Wi-Fi network.
Follow the procedure based on your device model.
Note: Depending on your device’s model, the procedure may vary slightly.
Note that mobile data is automatically re-enabled when the device is reset.
iPhone
- Go to Settings and select Cellular.
- Turn Cellular data on or off.
If needed, check out more details on enabling or disabling data on an iPhone.
Samsung
- Go to Settings and select Connections.
- Go to the Data usage section.
- Turn Mobile data on or off.
If needed, check out more details on enabling or disabling data on a Samsung device.
Android (others)
- Go to Settings and select (depending on your phone model):
- Google (Pixel): Network & Internet > SIMs > Videotron
- Motorola: Network & Internet > Mobile network
- Huawei: Mobile network > Mobile data
- TCL: SIM card & mobile network > Data usage
- Turn Mobile data on or off.
If needed, check out more details on enabling or disabling data on a Google Pixel or Motorola device.
How to enable or disable data roaming
To use your mobile data outside Videotron’s coverage area, for example when travelling, you must enable data roaming.
Follow the procedure based on your device model.
iPhone
- Go to Settings, and select Cellular.
- Select Cellular Data Options.
- Turn Data Roaming on or off.
If needed, check out more details on enabling or disabling data roaming on an iPhone.
Samsung
- Go to Settings and select Connections.
- Go to the Mobile networks section.
- Turn Data Roaming on or off.
Android (others)
- Go to Settings and select (depending on your phone model):
- Google (Pixel): Network & Internet > SIMs > Videotron
- Motorola : Network & Internet > Mobile network
- Huawei : Mobile network > Mobile data
- TCL : SIM card & mobile network > Mobile network
- Turn Roaming or Data Roaming on or off.
FAQ about enabling mobile data
Disabling your mobile data can be useful for several reasons:
- Control your mobile data usage
- Avoid roaming charges
- Limit your mobile data usage if no Wi-Fi network is available
Yes. However, you can access the Internet via Wi-Fi only.
In such cases, you will no longer have access to certain features that require an Internet connection. For example:
- You will no longer receive updates related to your device, email, or mobile’s proper operation.
- You will no longer be able to use the multimedia messaging service (MMS).
- In the Helix TV app and other streaming apps (like Netflix), only downloaded content will be available.
