Understanding my mobile usage

When your device is not connected to a Wi-Fi network, you must use mobile data to perform actions that require an Internet connection (browsing the Web, playing online games, watching a video, etc.).

Videotron’s mobile data plans therefore give you access to the Internet from your mobile phone wherever you are.

Data usage is measured in megabytes (MB) and gigabytes (GB). One GB equals 1,024 MB.

You can check your usage limits via the Customer Centre platform on your computer or the User Centre + app on your phone (available on Google Play or in the App Store).

What happens when I exceed the capacity included in my plan?

Data overage occurs when, for a given billing cycle, you exceed your mobile data plan’s monthly data allowance.

All usage that exceeds the data allowance is billed in addition to your monthly service fee, according to the rates specified in your Data Add-on. Find more information about how to manage your mobile data usage.

Is there an overage limit?

If you exceed the amount of mobile data usage included in your plan, the excess usage charges will be limited to the following amounts:

• $50 for data overage in Québec
• $100 for data overage while roaming outside of Québec

Although not recommended, it is possible to remove these usage fee limits.

Take control of your usage with our tips to manage your mobile data usage.

Here are some examples of actions that affect your data usage:

• Watching videos
• Browsing the web
• Listening to music or to the radio online
• Sending or receiving emails and opening attachments
• Using a GPS
• Online games
• Download and use of applications from Google Play Store or Apple Store
• Software update of your mobile

How to purchase a Data Add-on

I can’t purchase a Data Add-on.

How to disable my mobile data?

How are airtime and roaming data charges billed?

Can I get notified when I reach a specific usage threshold?

How are special numbers billed?