https://videotron.com/residential/
Residential
Business
My Customer Account
Webmail
Web TV
Locate a store
Français
Language Switcher
Videotron
FR
Language Switcher
Locate a store
Search
Shop
Support
Your services
Mobile
Multi-product bundles
Internet
Television
Telephony
Mobile
See all Mobility
Mobile plans
Mobile plans
Back to Mobile
Explore the mobile plans section
Plans without device
Plans with device
Multiline plans
Shop by budget
Mobile phones
Mobile phones
Back to Mobile
Explore the mobile phones section
All phones
Exchange your phone
Phone protection
Mobile accessories
Tablets
Shopping by brand
Videotron promotions
Videotron promotions
Back to Mobile
Explore the videotron promotions section
View all promotions
QUB music
Club illico mobile
Coverage and mobile network
5G at Videotron
Travel
Wi-Fi calling
WIN EACH MONTH
Get 4 GB of bonus data when you subscribe to a 4 GB mobile plan at $50/month.
Get this offer now
Multi-product bundles
Helix Internet and TV plans
Helix Internet and TV plans
Back to Multi-product bundles
Explore the helix internet and tv plans section
Build your own plan
What’s Helix?
What’s Helix?
Back to Multi-product bundles
Explore the what’s helix? section
Helix TV
Helix Internet
Helix TV App
Helix Equipment
Videotron promotions
Newcomers
Helix FAQ
THE HELIX EXPERIENCE AWAITS YOU
Enter a whole new world of entertainment today.
Create your Helix plan
Internet
See all Internet
Helix Internet Plans
Helix Internet Plans
Back to Internet
Explore the helix internet plans section
All Internet plans
Internet 60
Internet 100
Internet 400
Create my Plan
Discover Helix Internet
Discover Helix Internet
Back to Internet
Explore the discover helix internet section
Helix Fi app
Home automation
Work from home
Videotron promotions
What’s Helix?
Helix FAQ
Newcomers
Transferring your services to Helix
Assisted installation
An ultrapowerful Internet
Helix Internet 60 at $60/month
Get it now
Television
See all Television
Helix TV and Internet Plans
Helix TV and Internet Plans
Back to Television
Explore the helix tv and internet plans section
For family
For sports fans
For movies and series fans
Helix TV App Plans
Create my Plan
Discover Helix TV
Discover Helix TV
Back to Television
Explore the discover helix tv section
Browsing Helix TV
Voice remote
TV channels
Discover Helix TV app
Videotron promotions
What’s Helix?
Helix FAQ
Newcomers
Transferring your services to Helix
Assisted installation
Helix gets casting on your TV, from your mobile.
Helix TV App Sports Discovery + Unlimited 60 Internet at $89/month
Get it now
Telephony
See all Home Phone
Home phone plans
Multi-Product Plans
Videotron promotions
Welcome newcomers
Home phone service
Choose your ideal plan
Learn more
FAQ
FAQ
Back to Support
Explore the faq section
What are the mobile usage limits?
How do I connect my devices to Wi-Fi?
How do I watch my content anywhere with the Helix TV app?
How can I understand my bill?
How do I install my Videotron services?
See all questions
Visit the Community forum
Account and Billing
Helix Internet
Helix TV
Helix Products and Services
Mobility
Internet
Television
Home Phone
See all Support
Moving
Assisted installation
Discover accessibility options
Need help?
Find out how to quickly and easily manage your services. Save time using our handy tools.
More details
Customer Centre
Customer Centre
Back to Your services
Explore the customer centre section
Sign in to the Customer Centre
Sign up for the Customer Centre
Change your password
Your billing
Your billing
Back to Your services
Explore the your billing section
View your bill
Sign up for preauthorized payment
Customer Centre service management
Customer Centre service management
Back to Your services
Explore the customer centre service management section
Check your mobile data usage
Get Data Add-ons
Change your TV channels
Manage your Home Phone options
My Helix account
My Helix account
Back to Your services
Explore the my helix account section
Log in to My Helix Account
Change your password
Your Helix bill
Your Helix bill
Back to Your services
Explore the your helix bill section
View your bill
Sign up for preauthorized payment
Manage your Helix services
Manage your Helix services
Back to Your services
Explore the manage your helix services section
Change your plan
Change your Helix TV channels
Manage your recording capacity
Add equipment
Watch TV online
Watch TV online
Back to Your services
Explore the watch tv online section
Go to illico.tv
Go to Helix TV
Business Customer Centre
Videotron PLUS program
Visit the Community forum
New Helix customer?
Visit My Helix Account to view your invoices and the details of all your services.
Access My Helix Account
Unlock your phone
You can now unlock your Videotron phone for free and switch to a local provider when travelling.
Android and others
iPhone
Contact Customer Service
To unlock your iPhone, please contact us.
Contact Customer Service at
1-877-512-0911
Get even more useful information
You were advised to unlock your device before leaving on a trip, but not sure how to do it? Visit our Support page to learn more about this.
See our FAQ
Back to top
{"pageType": "default", "context": "/residential", "locale": "en"}