Viewing my Internet data usage
From the Customer Centre, it’s easy to check your data usage for the current billing period or view your usage history.
Data usage for the current billing period
- Under Usage, go to the View your Internet usage section.
- In the Your usage box, a bar displays the percentage of data used in your plan. The colour of the bar indicates your usage status:
YELLOW: Everything is fine; your usage does not exceed your plan’s Internet allowance.
ORANGE: Be careful; you might go over your plan’s Internet allowance.
RED: Surplus data has been used and will be invoiced.
Data usage history
- Under Usage, go to the View your Internet usage section.
- At the bottom of the page, the Usage details section shows your usage for the past three months or on a per-day basis.
- Hover over each bar on the graph to display the details. You will see the size of your downloads and uploads on the target date.
Good to know
An overage occurs if you exceed the monthly data limit included in your Internet plan. Overages will be billed at a rate of $4/GB, for a maximum of $100/month, in addition to your monthly plan.
Don’t have enough data? Switch to a Helix Unlimited Internet plan or avoid overage charges by purchasing Data Add-ons.
Managing my Internet usage notifications
We’ll notify you automatically when you have used 75%, 90%, and 100% of the data included in your plan.
To change your contact information for receiving notifications:
- In the Customer Centre, go to Internet and click on View your Internet usage notifications.
- If necessary, change the email address or mobile phone number used to send notifications to you and save your changes.
Managing Data Add-ons
To avoid data overages, you can purchase Data Add-ons at any time.
Purchasing Data Add-ons
Warning: Purchasing a Data Add-on will not cancel an overage charge if you already exceeded the monthly data limit for your plan.
- In the Internet section of the Customer Centre, go to Manage Data Add-ons.
- Choose the Data Add-on that’s best for your needs. The options available depend on your Internet plan.
- Click Select.
- Choose either a Permanent Data Add-on or an On-Demand Data Add-on, and then check the I have read and agree to the Terms of Use box.
- Click on Confirm. A confirmation window will appear.
To automatically renew your Data Add-on every month, select the Permanent Data Add-on option. The add-on will be billed to you for the current billing cycle and each subsequent cycle, in addition to your usual products and services.
Deleting Data Add-ons
- In the Internet section of the Customer Centre, go to Manage Data Add-ons.
- Below your current capacity you will see your basic capacity as well as the Data Add-ons you have added.
- Click Remove next to the Data Add-on you wish to delete.
- Click Confirm. A confirmation window will appear.
Log in to track your Internet usage
Download the User Centre + app
on Google Play or the App Store.
FAQ on Internet usage
If the Purchase a Data Add-on option doesn’t display on your Customer Centre page, contact Customer Service via chat or phone for assistance.
No, you can’t view your Internet data usage on the User Centre + mobile app or use it to purchase or manage Internet Data Add-ons. But you can use it to manage your mobile data usage.
To retrieve your login information, click Forgot Username? or Forgot Password? on the Customer Centre login page.
For additional help, see Connection support.
No. Purchasing a Data Add-on will not cancel an overage charge if you already exceeded the monthly data limit for your plan.
No. Once notifications are sent by text or email, we have no control over their receipt. We cannot guarantee that you will receive them correctly or on time.
To ensure you receive Internet usage notifications:
- In the Account and Billing section of your Customer Centre page, go to Manage your communication preferences.
- Ensure that the boxes in the Your service notices section are checked.
- Save your changes if applicable.
Also check your contact information:
- In the Customer Centre, go to the Internet section and click on View your Internet usage notifications.
- If necessary, change the email address or mobile phone number used to send notifications and save your changes.
Whether it’s web browsing, email exchanges, online gaming, various downloads, or using networked gaming consoles, any activity on the Internet generates data usage.
However, some activities use more data than others:
- Streaming video or audio content on Netflix, YouTube, Prime Video, Disney +, ICI TOU.TV, the Helix TV app, etc.
- File sharing with sharing software (P2P), e.g., software using the torrent protocol.
- Online games on XBOX LIVE, PlayStation Network, computer, etc.
- Online sharing and storage on cloud servers such as Google Drive, iCloud, OneDrive, Dropbox, etc.
- Using and updating smartphones, tablets, and smart TVs connected to your Wi-Fi network.
- Adding connected objects, such as surveillance cameras.
