Support: Apps

Get familiar with your Helix application

Mathieu Roy, a well-known host that breaks down the latest tech, explains the Helix app’s useful features. Learn how to watch your favourite on-demand content remotely without using up your mobile data.

Discover the Helix Fi App

Discover the Helix Fi app

The Helix Fi application is the perfect partner for efficient and fast Internet access management at home.

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troubleshoot App Helix


Got an issue with your Helix app? Find a solution.

Browse our troubleshooting  articles and videos to find quick and easy fixes to your technical issues.

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Frequently asked questions

Our Helix management and entertainment apps are compatible with all mobile platforms. They are free to download in the App Store and Google Play Store.

Yes. Although your home Wi-Fi plan is unlimited, we recommend that you monitor the data usage in your mobile Internet plan to avoid going over your limit or contact your provider to choose a plan that meets your needs.

No, not at the moment, but Helix is an evolving product and we’re always trying to make it better.

If the broadcasting rights allow for content to be downloaded, you will see the “↓ Download” option in the content’s menu. You’ll always be able to download Original Club illico content and anything you record.

The content in the app is only available for viewing in Canada. In order to ensure that you are in Canada, the Helix application needs to know your geographical location.

This information remains confidential and will not be used for any other purpose.

Enable mobile location services (GPS) to view your content.