Support: Apps

Get familiar with your Helix TV app

Mathieu Roy, a well-known host that breaks down the latest tech, explains the Helix TV app’s useful features. Learn how to watch your favourite on-demand content remotely without using up your mobile data.

Discover the Helix Fi App

Discover the Helix Fi app

The Helix Fi application is the perfect partner for efficient and fast management of your Internet access, connected devices and smart equipment , even remotely. Plus, Advanced Security options enhances the protection of your network and your smart home.

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troubleshoot App Helix

Troubleshooting

Got an issue with your Helix TV app? Find a solution.

Browse our troubleshooting articles and videos to find quick and easy fixes to your technical issues.

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Frequently asked questions

Our Helix management and entertainment apps are compatible with all mobile platforms. They are free to download in the App Store and Google Play Store.

Yes. Although your home Wi-Fi plan is unlimited, we recommend that you monitor the data usage in your mobile Internet plan to avoid going over your limit or contact your provider to choose a plan that meets your needs.

Yes. All types of content on the Helix TV app can be streamed on your TVs via Chromecast: live broadcasts, on-demand content, recordings, etc.

Learn how to do it.

If the broadcasting rights allow for content to be downloaded, you will see the “↓ Download” option in the content’s menu. You’ll always be able to download original Club illico content and anything you record.

The content in the app is only available for viewing in Canada. In order to ensure that you are in Canada, the Helix TV app needs to know your geographical location.

This information remains confidential and will not be used for any other purpose.

Enable mobile location services (GPS) to view your content.

When you subscribe to Helix Internet, you can get the compatible smart equipment you want and combine all your devices on your network by linking them to the Helix Fi app for centralized and streamlined management of your smart home. See how to do it

Advanced Security provides you protection against malicious sites and helps prevent phishing by monitoring your devices activity in real time and sending you notifications of suspicious activity. Its dashboard format enables you to quickly view the situation and manage threats from the Helix Fi app. Details on how Advanced Security works