What is the Videotron Security Service?
Available to Videotron Internet customers and offered to Helix customers, the Videotron Security Service is an antivirus software that fully protects your devices in various ways:
- Regular hard drive scans
- Detection of attempts to corrupt RAM, files used and emails, among others
- Detection of suspicious elements and malware (virus, worm, Trojan horse, etc.)
- Removal or quarantining of harmful elements
The Videotron Security Service is powered by Bitdefender, one of the world’s leading antiviruses on the market.
Good to know
Helix Subscriber, enable the Helix Fi Advanced Security feature for maximum protection.
Before installing the Videotron Security Service
If you have not received the activation email for the Videotron Security Service, contact Customer Service.
To enable installation of the Videotron Security Service, the minimum system requirements are as follows:
PC
- Operating system: Windows 8.1, 10 or later version
- Random Access Memory (RAM): 2 GB
- Available disk space: 2.5 GB
- System performance may be affected on devices with older generation processors
MAC
- Operating system: macOS Sierra (10.12) or later version
- Random Access Memory (RAM): 2 GB
- Available disk space: 1 GB
- System performance may be affected on devices with older generation processors
For things to run smoother, we recommend 2.5 GB disk space, 2 GHz Intel Core Duo processor or equivalent, and 2 GB RAM.
Finally, we highly recommend adopting best security practices, starting with ensuring you are using one of the two most recent versions of your operating system and web browser.
Using several security software doesn’t increase the level of protection. In some cases, it may even impede your computer’s performance. To uninstall security software, refer to the manufacturer’s documentation.
You just need the link to the portal? Access it here.
Installing the Videotron Security Service
The Videotron Security Service installation process is done in two phases:
- In the email you received regarding your subscription to the Videotron Security Service, click on the link that will direct you to the activation page.
- Read the License Agreement and Privacy Policy, and select Yes, I agree to the terms of the License Agreement and the Privacy Policy. Click Accept.
- Activate your account:
• If your Videotron account number is pre-filled, click Next.
• If your account number is not pre-filled, please enter it and click Next.
• To find your account number, click the link Click here to find your account number. - Enter your email address, create a password, and click Create account.
- Confirm your email address:
• If the email address is correct, click the Accept button.
• If the email address is incorrect, click the Edit button and re-enter your email address.
- Enter your newly created information to log on to the Videotron Security Service portal.
- In the portal, go to the My devices section in the menu on the left, and click on Add device.
To complete the installation on Windows or macOS, download the installation file, start it, and follow the steps.
To complete the installation on an Android device, download the application from Google Play and follow the steps.
You can install the Videotron Security Service on five different devices.
