What is the Videotron Security Service?
It is Videotron’s antivirus software, providing effective defence against computer threats. It works in tandem with the Helix Fi Advanced Security feature, which protects your network, and all devices and equipment connected to your gateway.
The Videotron Security Service is available to Videotron Internet customers and offered to Helix customers. It fully protects your devices in various ways:
- Regular hard drive scans
- Analysis of RAM, files used, emails, boot sectors, removable media, and data in transit to check for attempts to corrupt
- Detection of suspicious elements and malware (virus, worm, Trojan horse, etc.)
- Removal or quarantining of harmful elements
The Videotron Security Service is powered by Bitdefender, one of the world’s leading antiviruses on the market. You can install this product on five different devices.
Before installing the Videotron Security Service
If you requested the Videotron Security Service and received an activation email, you can follow the installation steps below.
If you want to get the Videotron Security Service, contact Customer Service.
To enable installation of the Videotron Security Service, the minimum system requirements are as follows:
PC
- Operating system: Windows 7 (SP1), 8.1, 10 or later version
- Random Access Memory (RAM): 2 GB
- Available disk space: 2.5 GB
- System performance may be affected on devices with older generation processors
MAC
- Operating system: macOS Sierra (10.12) or later version
- Random Access Memory (RAM): 2 GB
- Available disk space: 1 GB
- System performance may be affected on devices with older generation processors
For things to run smoother, we recommend 2.5 GB disk space, 2 GHz Intel Core Duo processor or equivalent, and 2 GB RAM.
Finally, we highly recommend adopting best security practices, starting with ensuring you are using one of the two most recent versions of your operating system and web browser.
Using several security software doesn’t increase the level of protection. In some cases, it may even impede your computer’s performance. To uninstall security software, refer to the manufacturer’s documentation.
The installation process has been simplified and now goes through the security portal. If you have installed the Videotron Security Service and activated your account on the security portal before 2018, you will need to create a new account in order to begin the first step of the installation.
Installing the Videotron Security Service
The Videotron Security Service installation process is done in two phases:
Activation and connection to the security portal
- In the email you received regarding your subscription to the Videotron Security Service, click on the link that will direct you to the activation page.
- Read the License Agreement and Privacy Policy, and select Yes, I agree to the terms of the License Agreement and the Privacy Policy. Click Accept.
- Activate your account:
- If your Videotron account number is pre-filled, click Next.
- If your account number is not pre-filled, please enter it and click Next.
- To find your account number, click Click here to find your account number.
- Enter your email address, create a password, and click Create account.
- Confirm your email address:
- If the email address is correct, click the Accept button.
- If the email address is incorrect, click the Edit button and re-enter your email address.
Downloading and installing the antivirus software
- Enter your newly created information to log on to the Videotron Security Service portal.
In the portal, go to the My devices section and click on Protect a device. Download the installation file, start it, and follow the steps to complete the installation on Windows or macOS. You can now start the Videotron Security Service.
