As of July 1, 2022, only the LTE network will be available in the United States. To avoid being unable to make calls and texts on the go, your device must be compatible with VoLTE feature.
Check the compatibility of your device with VoLTE in the US.
How do the services of my Mobile plan work abroad?
If you are going abroad, you have the option of keeping the use of the services of your Mobile plan. These are not automatically blocked, but may incur charges. Before you go abroad, be cautious.
International roaming with a Videotron phone
If you have a Videotron phone, you can learn about the international rates we charge in accordance with our roaming agreements with operators in the country you'll be travelling to. Unless you request otherwise, your phone is automatically unlocked (voice/data) in Canada, the US and abroad.
International with a phone that does not come from Videotron
If your phone was not purchased from Videotron, you can check whether Videotron has roaming agreements in the country you'll be travelling to by going to the Coverage and Travelling section of the Videotron Mobile website. Check with your device's manufacturer to make sure that it has the right frequencies for your destination.
Good to know
Tablet: services are not available abroad. You can use the Internet only with a Wi-Fi connection.
How to call Canada from abroad?
To call Canada from abroad, with your mobile phone, it's simple:
- Hold the 0 key until the + symbol appears.
- Dial 1, the area code and the number you wish to call.
Good to know
If you want to keep your mobile services abroad at a lower cost, you can choose the Daily Traveller Pass. This option allows you to take advantage of your Mobile plan and use your smartphone while roaming in more than 100 countries.