How do I enable Call Waiting on my phone?
The Call Waiting feature is enabled by default on your mobile phone. You don’t need to do anything to be able to use this feature. If someone tries to call you when you’re already on the phone, you’ll hear a short beep. When you receive a second call, the caller’s number will automatically appear on your phone if you have Call Display. If the second caller is on your contact list, his or her name will also be displayed.
How do I use Call Waiting?
There are several options when a second call comes in.
End the current conversation and take the incoming call.
If a call comes while you’re on the phone and you want to answer it, you can end the current conversation by pressing the hang-up button. If you don’t hang up your current conversation before the third Call Waiting beep, the incoming caller will hear a busy signal and the call will go to voicemail if you are subscribed to that service.
Put the current conversation on hold to take the incoming call
Briefly press the Send button on your device. You will be automatically connected to the incoming call. You can use the Send button to switch from one caller to the other. If you hang up (press the hang-up button) with one caller, your phone will ring and you can continue to speak with the caller you put on hold.
Ignore the incoming call
If you have subscribed to Videotron’s Voicemail service, the call will go to voicemail if you ignore it. If you have not subscribed to Voicemail, your second caller will hear a busy signal.
Warning: Command and button names may vary depending on phone models and providers.
How do I make a three-way call on my mobile device?
If you are speaking with someone on your mobile device and wish to add a third caller, you need to set up a three-way call.
It is possible to connect up to six people with the Three-way Calling option. Here is the procedure:
- During a call, you must put the first caller on hold.
- Then press Add Call.
- Using the keyboard, dial the number of the person to be added or access your list of contacts and select a number.
- Click Merge. This will start the three-way call.
Warning: The Three-way Calling is totally free when it’s used inside your call coverage area. If you talk with people outside your area, there may be additional fees.
Good to know
Does Call Waiting still work when I use Conference Calling?
Call Waiting is enabled at all times. You’ll get notified about incoming calls even when you’re on a conference call. If you ignore an incoming call and you have subscribed to Videotron’s Voicemail service, the call will go to voicemail. If you have not subscribed to the service, the caller will hear a busy signal.
Can I disable Call Waiting?
You can temporarily disable Call Waiting from the Settings menu on your cell phone:
- Dial #43# from your mobile and press Send.
If you wish to enable Call Waiting again, repeat the same step:
- Dial #43# from your mobile and press Send.
Note: Command and button names may vary depending on phone models and providers.
Good to know
If you’re unsure whether Call Waiting is enabled or not, dial *#43# to find out. A message will appear on your phone screen telling you if it is enabled.
