How do I transfer my phone number from Videotron to another provider?
Thinking about transferring your mobile services and phone number to another provider? Take a moment to contact us. Our representatives can help you determine whether other Videotron options might work better for you.
When porting your phone number from Videotron to a new service provider, an additional security check is required to confirm the transfer.
The security procedure is as follows:
- You subscribe to a given service provider’s mobile plan and say that you want to keep your current phone number.
- This new provider sends a number transfer request to Videotron.
- Videotron then sends you a number transfer confirmation request by text.
- You have until the day and time mentioned in the request to respond YES or NO to the transfer request.
- If your answer is YES, confirming the porting request, Videotron will send you a receipt confirmation, and the line will be ready for activation on the transferred number.
- If you answer NO, Videotron will invite you to contact your new provider for more information.
Frequently asked questions about phone number transfers
Ensure your contact information is up to date with your former provider by contacting them or logging in to your online account.
If the confirmation deadline indicated in the text has expired, you can request a phone number transfer again by contacting our Customer Service department.
If you’re unable to receive text messages on your device (if it’s broken or has been lost or stolen, for example), contact your former provider by phone or go to one of our points of sale so a representative can help you complete the number transfer.
If you accepted a porting request in error, contact our Customer Service as soon as possible to stop the transfer process.
This procedure is used by most providers to avoid fraudulent number transfers. Some fraudsters try to steal phone numbers to get their hands on the user’s personal information.
Yes, you can! Whether you’re a Home Phone subscriber at Videotron or with another provider, you can transfer the associated number to a Videotron mobile device.
The procedure is the same as when transferring a mobile number. However, you won’t receive a transfer confirmation request by text.
