Setup my mobile phone services

Learn how to configure all your services to get started with your mobile phone.

Frequently asked questions

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Getting started with my new mobile phone

Learn to use your new mobile phone by activating your services.

New cell phone: First steps.
Activate my SIM card .
Complete my mobile phone activation .
APN settings: Access to mobile data and MMS.
Managing an email account on a mobile device.
Preventing the loss or theft of your mobile device.
Paying with your phone.
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Number transfer

Learn how to make a number transfer safely.

Make a number transfer .
Protect your number in porting .
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Troubleshooting

Learn how to easily fix your mobile phone problems.

Unlock my mobile.
Track a cell phone.
Verify if the device has been reported lost or stolen.
Lost or stolen mobile phone.
LEARN MORE :

Conduct and safety tips to make the best use of your mobile phone

Your mobile phone is a communication tool that deserves your full attention regarding its use. To use it properly and get the most out of it, discover all our conduct and safety tips.

Our tips to use your mobile phone safely

Have more questions?

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Ask the Community

Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem.
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Contact us

Enjoy fast, real-time service, from your computer or mobile device.
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Find a store

Come see us in one of our 115 stores and enjoy a unique customer experience.