The Helix Fi gateway
An all-in-one modem and router, the Helix Fi gateway provides Wi-Fi 6, the best Wi-Fi technology in Québec1. Connect easily all your household’s TV terminals, wireless devices and compatible smart equipment, and manage them in a snap with the Helix Fi app.
Helix Fi app
Self-diagnosis of channels for optimization and auto change between bands
Integrated protection against cyberthreats
Ready for home automation
$12/month for 24 months
or $288 in one payment *
You need a Helix Fi gateway to enjoy Helix’s Internet and TV services. The gateway isn’t compatible with illico.
The smart, high-performance and secure Wi-Fi network is continuously optimized based on the people and devices connected to it, so you can enjoy an optimal connection at all times.
Centralized comprehensive management
The Helix Fi app allows you to manage your Wi-Fi network and the devices connected to it, even remotely. It also offers advanced security options to protect your network at all times.
Easy and fast installation
The Helix Fi gateway is installed in a few simple steps. This quick start guide enables you to make the most of your unlimited Internet right away.
Helix Fi gateway – Technical specifications
1 WPS Button (Wi-Fi Protected Setup) and gateway restart button
Easily connect devices to the secure Wi-Fi network without having to manually enter the network name and password.
Resets the gateway by gently pressing with the tip of a pencil or small screwdriver.
2 Status LEDs
Indicator light that shows the gateway’s status.
3 telephone cord inputs (2)
Enable you to connect two telephones using a telephone cord (these inputs are not used for Videotron's Home Phone Service, which currently uses another technology).
4 Ethernet ports (4)
Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable.
5 Coaxial cable input
Enables you to connect the gateway to a coaxial outlet to activate the service.
6 Power supply input
Allows the gateway to be connected to a wall electrical outlet that is not connected to a dimmer switch or switch.
Frequently Asked Questions about Helix Fi gateway
The Helix Fi 2 gateway is the latest generation of the Helix Internet all-in-one modem and router. It’s white, so easily distinguishable from the previous black model. Although the Helix Fi 2 gateway offers superior performance than its predecessor, its function remains the same. “Helix Fi gateway” therefore refers to both models to simplify your shopping experience.
Wi-Fi pods extend the coverage of your Wi-Fi network when necessary, such as in a very large house. They are easy to install and increase the stability and performance of your connection in areas further away from the Helix Fi gateway.
1 Latest generation of Wi-Fi (802.11ax), subject to connection to the Helix Fi 2 gateway.
Helix technology is available or exclusively available in some regions.
*Helix Fi Gateway
The Helix Fi gateway can be purchased through a single payment of $288 or an instalment plan of $12/month for 24 months. Taxes not included. An extended product warranty for an additional 24-month period is also available for $36.
Wi-Fi pods can be purchased through a single instalment of $ 72 or an instalment plan of $3/month for 24 months. Taxes not included.