The following information only relates to the invoice for Helix services. If you subscribe to other Videotron services, such as Mobility or Home Phone, you receive a separate invoice for them.
Before paying for your services, it’s important to distinguish both of your customer account numbers, which are indicated on each of these invoices, and match the right number with the payment you wish to make.
Paying through My Account
You can also pay your Helix service bill directly through My Helix Account at your convenience.
- Log in to My Account.
- Click on the Make a Payment tab.
- Enter the payment amount and method, or add a new payment method.
- To make things easier, click on the link to register for pre-authorized payments.
Paying through your bank’s website
You can pay your Videotron invoice online through any Canadian financial institution. To pay your Helix service invoice online on your bank’s website, make sure to add a different invoice than that of your other Videotron services to your profile, using the new account number linked to your Helix services. This will enable you to easily make your two distinct payments on time.
Paying at a banking institution
You can also pay for your Helix services by bringing your invoice to your bank or an ATM.