The following information only relates to the invoice for Helix services.
If you subscribe to other Videotron services, such as Mobility or Home Phone, you receive a separate invoice for them.
See how to view your balance and make your payment for this other invoice.
Pre-authorized payment: Make things easier
Charging automatic payments to your credit card is a simple and effective solution to avoid errors and oversights.
Paying through My Account
You can also pay your Helix invoice directly through My Helix Account, at your convenience.
- Log on to My Account.
- Click on the Make a Payment tab.
- Enter the payment amount and method, or add a new payment method. If you have never made a payment through My Helix Account, you must enter your credit card information first.
- To make things easier, click on the link to register for pre-authorized payments.
Paying through your bank’s website
You can pay your Videotron invoice online through any Canadian financial institution.
Just add Videotron as a provider in your online bank account.
Good to know
If you’re a subscriber to other Videotron services, you will receive a separate invoice with a different account number than your regular invoice. Enter your Videotron account numbers in your online banking account and identify them in such a way as to ensure you’re paying the right invoice.
Paying at a banking institution
You can also pay for your Helix services by bringing your invoice to your bank or an ATM.
