The following information only relates to the invoice for Helix services.
If you subscribe to other Videotron services, such as Mobility or Home Phone, you receive a separate invoice for them.
See how to view your balance and make your payment for this other invoice.
Paying through My Account
You can also pay your Helix invoice directly through My Helix Account, at your convenience.
- Log on to My Account.
- Click on the Make a Payment tab.
- Enter the payment amount and method, or add a new payment method. If you have never made a payment through My Helix Account, you must enter your credit card information first.
- To make things easier, click on the link to register for pre-authorized payments.
Paying through your bank’s website
You can pay your Videotron invoice online through any Canadian financial institution.
Just add Videotron as a provider in your online bank account.
Good to know
If you’re a subscriber to other Videotron services, you will receive a separate invoice with a different account number than your regular invoice. Enter your Videotron account numbers in your online banking account and identify them in such a way as to ensure you’re paying the right invoice.
Paying at a banking institution
You can also pay for your Helix services by bringing your invoice to your bank or an ATM.