Understanding your telecommunications services contract

We’re happy to have you among our customers. Have you just received your service contract? Here is a tool to guide you through understanding it, section by section, to find the information you’re looking for. Note that each of your services are described in separate sections.

Page 1 of your contract

Contrat de service 1 EN
  1. ESSENTIAL INFORMATION SUMMARY

    Your contract is divided into three sections:

    • A Summary that covers the basics of your subscribed services, along with their features and fees
    • Part 1 — Your agreement, which outlines the terms and conditions of your subscribed
    • Part 2 covers generic clauses
  2. SUMMARY

    This section provides a summary of the services you’re subscribed to. Your monthly rate, applicable discounts and monthly fees applied during the promotional period are shown here.

  3. MISCELLANEOUS FEES

    This section covers one-time fees, meaning those that are only charged once.

  4. EQUIPMENT PURCHASE

    This section covers fees tied to purchasing devices and can contain certain terms and conditions related to discounts at time of purchase.

  5. SERVICES

    The Services section provides details on the services and add-ons you're subscribed to, their associated terms and conditions as well as the monthly fees and overage charges.

Page 2 of your contract

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  1. MONTHLY SUBTOTAL

    Your current monthly payment after discounts is in this box.

  2. PROMOTIONS

    Your current monthly payment during the promotional period is this box.

Pages 3 and 4 of your contract

Contrat de service 3 EN
Contrat de service 4 EN
  1. YOUR PROTECTION PLANS AND WARRANTIES

    The date that your mobile device protection plan ends are listed in this section.

Pages 5, 6 and 7 of your contract

Contrat de service 5 EN
Contrat de service 6 EN
Contrat de service 7 EN
  1. YOUR COMMUNICATION SERVICES CONTRACT

    Part 1 – Your agreement sets out the terms and conditions for Videotron services you are subscribed to.

  2. PROMOTIONS

    The start and end dates for applicable promotions and the discounted amounts are in this section.

Page 8 of your contract

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  1. CLAUSES APPLICABLE TO MOBILE PHONE AND MOBILE INTERNET SERVICES

    This section details certain limitations related to Videotron’s mobile services.

Pages 9 and 10 of your contract

Contrat de service 9 EN
Contrat de service 10 EN
  1. CLAUSES APPLICABLE TO MOBILE PHONE AND MOBILE INTERNET SERVICES(CONT’D)

    This section details certain limitations related to Videotron’s mobile services.

  2. SUMMARY – SERVICES

    Here you’ll find a summary of your monthly fees, one-time fees, applicable discounts and promotions.