First steps with Helix: Starter Guide

Helix services are simple and easy to use. Discover what you can do with your Helix equipment today.

Voice Command

Talk to your remote and your wishes will be granted!

Access your favourite content and features in no time with the voice remote. Simply hold down the Microphone button and give your voice command.

Say “Guide”

or press the Guide key.

Say “On Demand”

or press the HELIX key and select On Demand.

Say “Recordings”

or press the HELIX key and select Backups, then Recordings.

Say “Record”

or press the key to record content live or from the Program Guide.

Say “Subtitles” or “Closed captioning”

or press the B key at the bottom right of the HELIX key.

Say “Settings”

or press the HELIX key and select the cog wheel.

Connect your headphones to your TV

Connect your headphones to your TV

Pair a BluetoothTM headset or audio device with your terminal and watch TV without disruptions.

Say “Bluetooth”

or press the HELIX key and select the cog wheel, then Bluetooth.

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Other useful features

BASIC FEATURES

In the menus

Télécommande bouton : guide

View the Program Guide

Télécommande bouton : Helix

Display the main menu

Télécommande bouton : flèches

Browse

Télécommande bouton : Exit

Exit

During viewing

Télécommande bouton : info

Content info

Télécommande bouton : retour

Display viewing history

SHORTCUTS

A

Help and Troubleshooting section

B

Accessibility Settings, such as Closed Captioning

B

During viewing: Access the Sports Zone

Télécommande bouton : D

From the Recordings menu: Delete a recording

Bundle

Not yet subscribed to Helix?

Discover our flexible Internet plans and TV packages tailored to your needs.

SHOP HELIX PLANS

Live TV

Check current or upcoming programming using the Guide or Mini-Guide.

Mini-Guide

Press the right arrow to display the Mini-Guide.

Program Guide

Say “Guide” or press the Guide key to display the complete Program Guide.

On-demand content and streaming platforms

Browse the catalogue of on-demand content available for free or to rent, and access the many streaming platforms integrated into Helix TV.

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illico+

Get unlimited access to original local productions, foreign series, movies, documentaries, and more French-language content.

Discover illico+

On demand

On Demand

A wide variety of free and paid On Demand content for all tastes: movies, reruns, and exclusive content.

Discover On Demand content

Netflix Plus ou moins enceinte

Netflix

Dive into the wide catalogue of award-winning series, movies, anime, documentaries, and more, to watch as much as you want.

Discover Netflix

Youtube

YouTube

All the videos you could ever want! Access YouTube from your TV to discover original content creators, up-and-coming artists, and much more.

Discover YouTube

See all the apps

See all the apps

Say “Apps”

or press the HELIX key and select Apps.

Say “Stingray Music”

or press the HELIX key and select Apps, then Stingray games.

Say “Sports App”

or press the HELIX key and select Apps, then Sports App.

Say “Games”

or press the HELIX key and select Apps, then Games.

Say “Weather”

or press the HELIX key and select Apps, then Weather.

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TV on your mobile devices

Scan this QR code with your phone or tablet to install the Helix TV app:

Helix TV QR Code
  • View your recordings
  • Program a recording
  • Watch live TV
  • Watch on-demand content
  • Stream to a TV with Chromecast or AirPlay

Download the Helix TV app and discover more features

Watch TV on any screen you want!

Say “Tips and Tricks”

Learn practical tips for an optimal Helix TV experience.

Take control of your Wi-Fi network

Take control of your Wi-Fi network

Scan this QR code with your mobile device to install the Helix Fi app:

Helix Fi QR Code

Activate Advanced Security

  • Protect devices connected to your network from online threats
  • Receive an alert for suspicious activity on your network

Control access to your Wi-Fi

  • Easily view and share your network password
  • Create profiles, associate devices, and configure parental controls

Download the Helix Fi app and discover more features

Your account at your fingertips

Your account at your fingertips

Manage your online services in no time with My Account.

  • View and pay your bill
  • Sign up for preauthorized payments
  • Change your channels
  • Change your Helix Internet and TV plan
  • Order equipment
  • And more!

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