Support : Internet

Discover the Helix Fi App


Discover the Helix Fi app

Managing your wireless network has never been easier or more complete than with the Helix Fi application.

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troubleshoot Wi-Fi


Got an issue with Wi-Fi? Find a solution.

Browse our troubleshooting articles and videos to find quick and easy fixes to your technical issues.

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Frequently asked questions

It’s easy to look up your Wi-Fi network information with the Helix Fi App on your mobile device or on the web.

To retrieve your information, just go to Networks and click Show Password.

No, the Helix Fi Gateway is an all-in-one Internet modem and Wi-Fi router.

If you recently activated your Helix Gateway (or modified the Wi-Fi name or password), make sure all your wireless devices are connected with the new Wi-Fi name and password

. You can also look this information up in the app's Overview or Networks sections.

Important : When you use your own router, the devices connected to that router don’t show up in the app and can’t be managed through the app..