Learn how to
Learn more about how Helix devices works.
Frequently asked questions
If you recently activated your Helix Gateway (or modified the Wi-Fi name or password), make sure all your wireless devices are connected with the new Wi-Fi name and password
. You can also look this information up in the app's Overview or Networks sections.
Important : When you use your own router, the devices connected to that router don’t show up in the app and can’t be managed through the app..