The Helix experience brings your entertainment channels together on a single platform. It can play your movies and series on all your screens, not just on your TV. Looking forward to it? Let’s explore the Helix interface.
Accessing the menu
You can access the Helix menu by pressing the button in the middle of your Helix remote.
Press to access the various options of its submenu :
- On demand
Searching for content
The remote is particularly effective with your voice, as it is designed to respond to voice commands. Try it: Hold down the microphone button, then speak. Here are some examples of various uses.
You can also perform a search using the remote’s buttons. Select the Search feature in the menu. Then, enter your search using the buttons on the alphanumeric keypad.
Need more help? Get more information by exploring the different ways to perform a search.
Themes: Kids Zone, Sports App, etc.
How content is presented
Helix looks for what interests you in various entertainment sources, like your TV channels and Club illico. It then displays its results, starting with free series, TV shows and movies.
Types of content listed:
- Your recordings
- Movies and series from your Club illico subscription (if you have one)
- Movies and series from your Netflix subscription (if integrated into Helix)
- TV shows and movies from your TV channel subscriptions (live and On Demand)
We have grouped content that could interest certain audiences, such as children. This section offers entertainment for four age groups: Ages 2 to 4, ages 5 to 7, ages 8 to 9, and ages 10 to 12.
You can activate Parental Controls on your children’s device to restrict access to certain types of content. You can also activate a purchase PIN to prevent unwanted transactions, such as purchasing À la carte content.
You can access this section, called the Kids Zone, from the On-Demand menu or Guide filters. Use voice command and say “Kids Zone” to find the section quickly. You can also press twice on Guide and browse the tiles with the arrows on your remote.
Need more help? Learn how to access content for kids.
We have grouped content that could interest certain viewers, such as sports fans. Follow your favourite sports by watching games live or on replay. Watch interviews with athletes. Enjoy special content and much more.
To view game schedules or team information, launch the Sports app in the App menu, use the voice command “Sports App” or press the C button on your remote.
The content is listed by sport.
TV Listings: Consulting your listings
To watch TV, simply say “Guide” or press the “Guide” button on your remote. You will then be able to consult live TV listings.
Do you want to sort results?
Press twice on the button to choose a filter.
Here are the sorting possibilities:
- All Channels: See all the channels that are offered, even the ones that aren’t included in your package.
- Free: See only the channels included in your package.
- HD Channels: See all the channels offered in high definition.
- Favourites: See all the channels added to your Favourites.
- Trending: Discover the latest trends by displaying the most popular channels.
- Movies: See an up-to-date list of movies broadcast live.
- Sports : Display the list of sports programs filtered by type. Discover the Sports app.
- Kids: See kids channels offered at the time of your search. Discovering the Kids Zone.
Good to know
The Trending, Movies, Sports and Kids filters display a list of shows. All channels, Free and Favourites feature a selection of channels. Each of the channels broadcasts different TV shows.
Navigating TV Listings
Press PG and PG to go through several channels at once. Browse the day’s listings; move down a line with or up a line with . Consult the next day’s listings with or the previous day’s with .
To read a movie synopsis or a series description, select the content in the listings and say “Info” (or press on ). A menu will be displayed: Episodes, Record, Remind, Other Times and Series Info.
Press to return to the Guide’s TV Listings.
Say the name of the TV show you want to watch to begin viewing it. You can also select the listing using your voice remote.
Good to know
The Mini-Guide, a simplified version of the main Guide, is displayed on the right side of the screen. To access it, press .
Your movies, series and TV shows: Finding your content
This space is just for you. It features all your saved content: your downloads, recordings, recently viewed TV shows and movies, recent transactions, playlists and favourites.
- For You
Enter your choice with your voice remote. Tell it what you’re interested in or select the category manually.
This section displays your viewing or navigation history. What appears in this section depends on how you use Helix.
Examples of content:
- What you have recorded recently
- What you have watched recently
- Recent transactions (e.g., movie rentals or pre-orders on Indigo)
You can record movies and TV series directly from the Guide. You can watch them later on the screen of your choice, without having to connect to the Internet. Your content will be grouped in this space by type, according to how you programmed it (e.g., by actor or series).
Sort your recordings by date or alphabetically. Apply a filter (All, TV, Movies, Sports, News, Kids or Unwatched). You can also select the device on which the content will be recorded.
Need more help? Consult the support section.
Good to know
You can consult your recording capacity at any time in the top right corner of the Recordings menu.
You can plan recordings using the scheduling function. Your content will be on the device from which you scheduled the recording.
Perfect for not missing a thing! And practical for keeping tabs on your pre-ordered live or À la carte TV shows and movies on Indigo. View your reminders or the list of your upcoming recordings.
Need more help? Consult the Reminder Notifications section.
Good to know
With Helix you can record up to eight different programs at the same time. Your list of content to record is getting longer? Consult the Prioritizing your recordings section.
You can save movies and series that interest you by added them to your favourites. This way, you keep these viewing ideas on file to watch them later. If you want to follow the content of a particular actor, director or sports team, for example, you can also add them in your favourites.
Your favourites group your favourite TV shows, series, movies and topics by category.
You can also order live or À la carte content on Indigo. You will find it here, in the Purchases section, as well as in your favourites..
Warning : You won’t find movie rentals here. Instead, these are grouped in the “For You” and “Favourites” sections.
You like to watch TV without interruptions? Set up an automated playlist and your movies or episodes of your favourite series continuously. You won’t have to “play” each item, just like with a musical playlist.
To add a movie or an episode to your list, select the “Playlist” option with your voice remote. Create a new list or add content to an existing list.
Good to know
You can’t add paid content to your playlists. Only free movies and episodes can be played continuously.
On Demand: Watching off-channel movies and series
On Demand Category
Movies and series available on demand are grouped by category: Trending, Series, Movies, Club illico, Kids, Sports, Varieties, News, Lifestyle, Documentaries and Channels. This content is different from à la carte entertainment, because you don’t have to pay to watch it if you have a subscription.
You can exit the On Demand menu at any time. For example, say “Exit” or press the “Exit” button. Check out the Guide to view the schedule of your various live channels on Helix.
Two types of applications are integrated into the Helix platform: entertainment apps, like Netflix, and daily life apps.
These extras are sources of additional movies and series. They may require a subscription and an account login. They can also provide you with sports team results, the weather and stock market information, among other things.
To discover off-channel content, go to Club illico. On Demand entertainment provides you with an assortment of French-language popular series, cult films, kids’ shows, sports channels, etc.
You are subscribed to the Club illico service with your Helix TV plan.
Access multilingual content on Netflix via Helix. Press the microphone button on your remote and say “Netflix” to launch a voice command. You can also go to the menu (HELIX button) and browse the apps for Netflix.
Having difficulty signing in to your account?
Forgot your login, your password or any other login information? Consult the Consult the Netflix help section.
You can use this social media platform at no charge. However, it will propose additional features, like creating playlists or getting recommendations, if you connect with a Gmail address.
YouTube is a free Google product
Good to know
Viewing content through applications connected to Helix, like Netflix and YouTube, uses online data. If you have an unlimited Internet package at home, you won’t get any additional charges. If not, track your usage by connecting to My Helix Account.
Settings: Personalizing your Helix experience
If you want to change your Helix experience, consult the Settings section. It features information on your account, your preferences, the remote, language, Parental Control, the purchase PIN, accessibility, notifications and a help directory.
Here is what you can do in terms of accessibility.