How to listen to your voice messages

To delete a message before it is finished, press 7.

Forgot your PIN? Learn how to reset it.

Still can’t access your voicemail? Contact our Technical Support.

When you have a new message in your mobile voicemail:

• A text message notifies you.
• The icon is displayed in the status bar at the top of the screen.

When you have a new message in your Home Phone voicemail:

• The dialling tone is jerky for the first few seconds when you pick up the handset.
• A visual indicator (light or display) is activated on phones equipped with it.

The indicator is updated in the seconds following a call. It will continue to be visible as long as there is at least one message that has not been saved or deleted.

If the indicator continues to remain visible:

1. Access your voicemail.
2. Press 4, then 9 to deactivate the indicator.
3. Hang up and wait for 30 seconds.
4. Repeat steps 1 to 3 to reactivate the new message indicator.
5. Mobile phone: Restart your device.

Contact Technical Support if the problem persists. Make sure you have the following information on hand:

• The model of the affected telephone
• The date and time when voicemail messages were last retrieved

If the new message indicator doesn’t appear:

1. Access your voicemail.
2. Press 4, then 9 to reactivate the indicator.

Yes, if you are a Home Phone customer. The Screen and Intercept feature, included with Voicemail Plus service, allows you to listen to a message being recorded, and answer the call if you want.

1. To listen to the message, pick up the phone within 60 seconds of the voicemail activation.
2. To take the call, press Flash or Link. The message recording will be interrupted and you will be connected to the caller.

Add the Voicemail Plus service by chat or by phone with our Customer Service.

When you access your Voicemail, you’re making a call to Canada. Depending on your connection type and Mobile plan, roaming charges may apply. Learn more about using your mobile phone when travelling.