How to log in to the Customer Centre
You must sign up to the Customer Centre before trying to log in.
Once you have signed up, go to the Customer Centre login page on the Videotron website. Enter your username and password and click Sign In.
Forgot your username or password to log in to your Customer Centre? Here's what to do:
How to change my password
If you have a unique identifier for all your accounts, you can change the password in the Customer Centre.
To do so:
- Go to Your Account.
- Click on My Profile.
- Click the Password tab.
If you do not have a unique identifier and want to change your email account password, go to your Customer Centre.
- Under Your Videotron Services, click on Internet.
- Go to the Email section.
- Click Manage Your Videotron Email Accounts.
- Click on Change Password.
- Follow the steps that appear on your screen.
If you are a Helix subscriber, you can change your credentials in My Account instead. See how to change your password in My Helix Account.
You have other questions about managing your login info?
How do I register to the Customer Centre?
What is the unique identifier?
How can I secure my Customer Centre?
How can I manage Customer Centre users?
How does Videotron protect my privacy and confidential information?
