How do I access a partner network on my mobile?
To use data on our Canadian partner networks, activate data roaming in your phone's network settings.
To benefit from the best coverage at all times, it’s best to enable the feature that lets your phone automatically select a network.
Something doesn’t work? Number of factors may cause a defective signal:
- A network topography problem
- The type of construction where you are
- The place you are attempting to access the network from is on a border between two networks
- There is no automatic transfer protocol between the Videotron network and its partner network
How do I recognize a partner network?
Our phones are programmed to prioritize the Videotron network. When your phone is outside the Videotron network, it will automatically connect to an available partner network.
When you’re connected to a partner network, its name will be displayed on your phone. The networks may be:
- Videotron PRTNR (Québec and the Greater Ottawa region)
- Videotron PRTNR1 (in Canada, outside Québec)
- Videotron PRTNR2 (all of Canada)
Does my services stay the same when I use a partner network?
Some entertainment and informational purposes special codes (*/#) exclusive to Videotron, as well as international calls to certain countries, may be limited or impossible to make via partner networks.
Although we request an optimal level of performance from our partners, signal quality and technology may vary, and data transmission speed may be slower than on the Videotron network.
During transitions from our network and those of our partners, calls are dropped and must be re-established. Data transfers are also temporarily interrupted.
What is extended coverage?
Extended coverage refers to all the providers that are a part of the Partner 2 network. It’s available across Quebec and nationwide. Extended coverage kicks in when the Videotron network or main partner network is out of range—that’s why you’ll see PRTNR2 displayed onscreen when you’re connected to it.
Are there certain conditions to enjoying our extended coverage?
All of our All-Inclusive Canada plans, in addition to select monthly plans, are eligible for Videotron’s extended coverage. Your device must be compatible with the partner network you visit, and you have to set your device’s data roaming option to “on”.
Extended coverage partner networks are to be considered complementary, the usage of which is limited. We reserve the right to restrict access to partner networks in the event the customer does not primarily use the Videotron network for two consecutive billing cycles.
Most devices are compatible with our extended coverage networks, except for the following devices:
Will I get charged for using Videotron’s partner networks?
There are no additional charges when you use our extended coverage. Roaming charges do apply when Quebec plan customers use our partner networks in the rest of Canada