How to access Videotron partner’s network?

To use data on our Canadian partner networks, activate data roaming in your phone's network settings. 

To benefit from the best coverage at all times, it’s best to enable the feature that lets your phone automatically select a network.

Something doesn’t work? Number of factors may cause a defective signal:

• A network topography problem
• The type of construction where you are
• The place you are attempting to access the network from is on a border between two networks
• There is no automatic transfer protocol between the Videotron network and its partner network

Our phones are programmed to prioritize the Videotron network. When your phone is outside the Videotron network, it will automatically connect to an available partner network.

When you’re connected to a partner network, its name will be displayed on your phone. The networks may be:

• Videotron PRTNR (Québec and the Greater Ottawa region)
• Videotron PRTNR1 (in Canada, outside Québec)
• Videotron PRTNR2 (all of Canada)

Some entertainment and informational purposes special codes (*/#) exclusive to Videotron, as well as international calls to certain countries, may be limited or impossible to make via partner networks.

Although we request an optimal level of performance from our partners, signal quality and technology may vary, and data transmission speed may be slower than on the Videotron network.

During transitions from our network and those of our partners, calls are dropped and must be re-established. Data transfers are also temporarily interrupted.

Extended coverage refers to all the providers that are a part of the Partner 2 network. It’s available across Quebec and nationwide. Extended coverage kicks in when the Videotron network or main partner network is out of range—that’s why you’ll see PRTNR2 displayed onscreen when you’re connected to it.

All of our All-Inclusive Canada plans, in addition to select monthly plans, are eligible for Videotron’s extended coverage. Your device must be compatible with the partner network you visit, and you have to set your device’s data roaming option to “on”.

Most devices are compatible with our extended coverage networks, except for the following devices:

There are no additional charges when you use our extended coverage. Roaming charges do apply when Quebec plan customers use our partner networks in the rest of Canada

View our roaming rates in Canada.